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Old 12 Apr 20, 02:34 PM  
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JustLikeMe
Gone all Goofy
 
Join Date: Jul 07
All Travel Companies - Refund Experiences

I thought it could be useful to have a thread to track how people are getting on with obtaining refunds from all travel companies - both as a resource for people currently looking for assistance with specific companies, as well as a guide for the future in terms of which companies responded well and can be trusted with future bookings.

I'll endeavour to keep this first post updated with links to other posts grouped by company. As such I'll post my experiences in another post and link them below:


9/11 Memorial Museum
https://DIBB.in/14424959 - Update - Refund Received


ABP Parking Southampton Port
https://DIBB.in/14395897 - Refund Received


Accor Hotels - Novotel and Sofitel
https://DIBB.in/14394581 - Refund Received
https://DIBB.in/14395836 - Refund Received - Without Asking!
https://DIBB.in/14438842 - Refund Received - Without Asking!


AerLingus
https://DIBB.in/14395897 - No Refund / Vouchers Offered but not Received
https://DIBB.in/14426389 - Update - Flight Cancelled / Submitted Refund Request
https://DIBB.in/14412004 - Voucher + 10% Accepted / Customer Rebooking
https://DIBB.in/14412696 - 80% Refund Received / Chasing Remaining 20%


Air BnB
https://DIBB.in/14394483 - Refund Received
https://DIBB.in/14395393 - Refund Received
https://DIBB.in/14411018 - Refund Received
https://DIBB.in/14421264 - Refund Received
https://DIBB.in/14421732 - Refund Received - Excellent Service
https://DIBB.in/14431841 - Refund Received
https://DIBB.in/14432156 - Refund Received
https://DIBB.in/14433911 - Update - Air Bnb Manager Reviewed and Authorised Refund
https://DIBB.in/14455811 - Refund Received


Air Asia
https://DIBB.in/14407125 - No Refund / No Reply


Air Canada
https://DIBB.in/14409296 - Seat Assignments x 2 - One Refunded / One in Progress
https://DIBB.in/14439093 - Update - Put on a Longer Route / Chargeback in Progress
https://DIBB.in/14414172 - Flight Cancelled / Airline 'Amended' to Much Longer Journey
https://DIBB.in/14444897 - Flight Cancelled / Voucher Provided despite Refusing Offer


Air France
https://DIBB.in/14413168 - No Refund / Voucher Only / Difficult
https://DIBB.in/14415597 - No Refund / Voucher Only / Difficult
https://DIBB.in/14423519 - No Refund / Voucher Only / Very Difficult
https://DIBB.in/14445741 - Awaiting Refund - Could be 16 Weeks Total
https://DIBB.in/14453130 - No Refund / Successful Charge Back via Amex


Alamo
https://DIBB.in/14394528 - Refund Received
https://DIBB.in/14394604 - Refund Received (Alamo Brits Booking)
https://DIBB.in/14395393 - Refund Received (Alamo Brits Booking)
https://DIBB.in/14395794 - Refund in Progress (Alamo Brits Booking)
https://DIBB.in/14398660 - Refund Received
https://DIBB.in/14399277 - Refund Received
https://DIBB.in/14407492 - Refund Received (Alamo Brits Booking)
https://DIBB.in/14428666 - Refund Received (Alamo Brits Booking)
https://DIBB.in/14434686 - Refund Received (Alamo Brits Booking)


Alcatraz Cruises
https://DIBB.in/14399517 - Refund In Progress for Three Weeks
https://DIBB.in/14447062 - Refund In Progress / Delayed


Amazing Pictures
https://DIBB.in/14450315 - Refund In Progress


American Airlines
https://DIBB.in/14395836 - Refund Received
https://DIBB.in/14445050 - Update - Refund still 'Pending Review' / Section 75 Started


Amtrak
https://DIBB.in/14394483 - No Refund / Credit Note Only
https://DIBB.in/14447062 - Refund Received


Apex Hotels
https://DIBB.in/14432319 - Refund Received


APH Parking
https://DIBB.in/14406309 - No Refund / No One Available to Manage Booking
https://DIBB.in/14435246 - 150% Voucher Received


Attraction Tickets Direct
https://DIBB.in/14394319 - Refund Received
https://DIBB.in/14394345 - Refund Received
https://DIBB.in/14430389 - Update - 80% Refund Received
https://DIBB.in/14394939 - 80% Refund Offered / Tickets Extended for 2 Years
https://DIBB.in/14397931 - Refund Received
https://DIBB.in/14399517 - 80% Refund Offered / In Progress for Three Weeks
https://DIBB.in/14405695 - Free Change of Dates
https://DIBB.in/14406527 - Disney Tickets Refunded / Waiting for Blue Man Group Refund
https://DIBB.in/14407003 - Asking for Deposit to Extend Tickets Booked with Deposit
https://DIBB.in/14407486 - Awaiting Reply
https://DIBB.in/14407491 - Hotel Refund Received / After Hours Refund in Progress
https://DIBB.in/14407492 - Refund Received
https://DIBB.in/14407752 - 80% Refund Offered / Waiting til Closer to Dates
https://DIBB.in/14442753 - Update - 80% Refund Received - Claiming 20% via Insurance
https://DIBB.in/14415767 - Refund Received less £75 Deposit
https://DIBB.in/14426299 - Refund Received
https://DIBB.in/14435246 - Refund Received
https://DIBB.in/14450142 - Update - Changed DC Dates at No Charge
https://DIBB.in/14439527 - Refund Received
https://DIBB.in/14450838 - 80% Refund Offered / Tickets Extended to Next Year
https://DIBB.in/14458308 - Refund in Progress less 20% Fee


Auto Europe
https://DIBB.in/14404207 - Refund Received
https://DIBB.in/14407457 - Refund in Progress
https://DIBB.in/14412366 - Refund Received
https://DIBB.in/14421003 - Refund Received
https://DIBB.in/14450253 - Refund Received
https://DIBB.in/14450838 - Refund Received


Avanti West Coast
https://DIBB.in/14399043 - Refund in Progress / Difficult
https://DIBB.in/14421264 - Refund Received - Virgin Trains Booking
https://DIBB.in/14421264 - Refund Received


Booking.com
https://DIBB.in/14395794 - Refund in Progress
https://DIBB.in/14395794 - Non-refundable Booking Cancelled (Pay on Arrival Booking)
https://DIBB.in/14412004 - Cancelled Hotel past Cancellation Date
https://DIBB.in/14412007 - Booking Cancelled
https://DIBB.in/14419795 - Refund Received
https://DIBB.in/14446659 - No Refund / Voucher Only
https://DIBB.in/14448531 - Refund Received
https://DIBB.in/14450579 - No Refund / Can't Reach via Email / Twitter / Facebook / Phone


British Airways
https://DIBB.in/14394282 - Refund Received
https://DIBB.in/14394294 - Refund Received
https://DIBB.in/14394483 - No Refund / Voucher Only (Avios Booking)
https://DIBB.in/14394528 - Refund Received
https://DIBB.in/14394939 - Refund Received (BA Holidays Booking)
https://DIBB.in/14421300 - Update - Refund Received (BA Holidays Booking)
https://DIBB.in/14416830 - Update - Refund Received
https://DIBB.in/14398069 - Refund Received
https://DIBB.in/14399248 - Refund Received (BA Holidays Booking)
https://DIBB.in/14444268 - Update - Refund Received including Seat Reservation Fee
https://DIBB.in/14402194 - Refund in Progress (BA Holidays Booking)
https://DIBB.in/14402249 - Refund Received (BA Fly Drive Booking)
https://DIBB.in/14407486 - Refund Balance Received - Waiting on Deposit (BA Fly Drive Booking)
https://DIBB.in/14407492 - Refund Received less Ä15 (Avios Hotel Booking)
https://DIBB.in/14409216 - Refund Received (Avios + Money Car Hire Booking)
https://DIBB.in/14428112 - Update - Refund Received (BA Holidays Booking)
https://DIBB.in/14428648 - Update - Refund Received
https://DIBB.in/14412074 - Refund Received - Points and Taxes (Avios Booking)
https://DIBB.in/14414596 - Three Refunds Received - Each Within 48 Hours
https://DIBB.in/14416237 - Waiting for Flight on 23rd of May to be Cancelled
https://DIBB.in/14425461 - Refund Received (Part Travelled Itinerary)
https://DIBB.in/14431691 - Refund Received (BA Fly Drive Booking)
https://DIBB.in/14432217 - Refund Received
https://DIBB.in/14432773 - Refund Received (Seat Selection Only - Booking with Expedia)
https://DIBB.in/14447062 - Refund Received (Avios Booking)
https://DIBB.in/14434590 - Refund Received - Proactive Contact (Fly Drive Booking)
https://DIBB.in/14434883 - Customer Wanted to Rebook / Voucher Expedited
https://DIBB.in/14443961 - Refund Received (Avios Booking)
https://DIBB.in/14450315 - Refund Received
https://DIBB.in/14452409 - Refund Received - Avios and Cash (Avios Car Hire Booking)
https://DIBB.in/14458352 - Refund Received (BA Holidays Booking)


Burj Khalifa
https://DIBB.in/14398315 - Refund in Progress


Busch Gardens
https://DIBB.in/14455811 - Refund Requested / No Reply


Butlins
https://DIBB.in/14428979 - Refund Offered / Chose to Change Dates / Discount Given


BYOjet
https://DIBB.in/14434895 - Refund Requested / Flights put 'On Hold'


Cambria Hotel Miami Airport
https://DIBB.in/14409216 - Refund Received


Canadian Affair
https://DIBB.in/14402669 - No Refund / Vouchers Only


Carnival Cruises
https://DIBB.in/14422689 - No Refund / Deposit Lost / No Communication


Celebrity Cruises
https://DIBB.in/14431332 - Refund Received
https://DIBB.in/14446546 - Refund Received - Long Confusing Process


Center Parcs
https://DIBB.in/14407000 - No Refund / Still Arguing
https://DIBB.in/14431841 - Refund Received


Charter Travel
https://DIBB.in/14460543 - Update - Refund Received
https://DIBB.in/14416285 - Update - Flight Refund Received / Disney Refund in Progress


Cirque du Soleil
https://DIBB.in/14394539 - No Refund / Passed onto Disney
https://DIBB.in/14404915 - Change of Dates / Refund if not changed in 30 Days
https://DIBB.in/14406527 - Refund Received
https://DIBB.in/14425071 - Update - Going Around in Circles
https://DIBB.in/14421264 - Email Stating that Refund due 30 Days Following Performance Date
https://DIBB.in/14438842 - Email Stating that Refund due 30 Days Following Performance Date
https://DIBB.in/14444083 - Refund Due 30 Days Following Performance Date


City Sightseeing Orlando
https://DIBB.in/14415706 - Refund in Progress / Up to 8-10 Weeks


Comic Con Orlando
https://DIBB.in/14407881 - Refund Received Following Date Change


Cottages.com
https://DIBB.in/14442511 - Holiday Moved to 2021 at No Charge


Creation Entertainment
https://DIBB.in/14398069 - Refund Received


Cruise Kings
https://DIBB.in/14401002 - Refund (Hopefully) in Progress / Confused Communication


Cruise Nation
https://DIBB.in/14447062 - No Refund / No Communication / Section 75 Started


Debbie's Villas
https://DIBB.in/14409216 - Booking Moved to Next Year at No Charge


Debenhams Travel Money
https://DIBB.in/14401002 - Refund Received


Delta
https://DIBB.in/14401002 - Refund Received
https://DIBB.in/14412366 - VA Booking via Delta - Refusing to take Action


Destination 2
https://DIBB.in/14401205 - Update - No Refund / Credit Note Provided
https://DIBB.in/14395836 - No Refund / Rescheduling Offered


DialAFlight
https://DIBB.in/14395836 - No Refund / Trying to Claim via Insurance (Car Hire)
https://DIBB.in/14401205 - Change of Dates for Free before Balance Due


Discount Florida Car Hire
https://DIBB.in/14394319 - Refund Received
https://DIBB.in/14394539 - Refund Received
https://DIBB.in/14395638 - Refund Received
https://DIBB.in/14399022 - Refund Received
https://DIBB.in/14400736 - Refund Received
https://DIBB.in/14403826 - Refund Received
https://DIBB.in/14404505 - Refund Received
https://DIBB.in/14406527 - Refund Received
https://DIBB.in/14406947 - Refund Received
https://DIBB.in/14421264 - Refund Received
https://DIBB.in/14435246 - Refund Received


Discovery Cove
https://DIBB.in/14406527 - Refund Received
https://DIBB.in/14411048 - Refund in Progress - Since 18th March
https://DIBB.in/14429067 - Refund Received
https://DIBB.in/14450754 - Refund Received


Disney Cruise Line
https://DIBB.in/14429067 - Offered Refund or 125% Voucher - Took Voucher


Disney Vacation Club
https://DIBB.in/14394191 - Member Losing Points
https://DIBB.in/14394539 - All Points Recovered / Refunded
https://DIBB.in/14432156 - Borrowed Points returned to 2020
https://DIBB.in/14443961 - All Points Returned / 2019 Points Banked


Disney Vacation Club - Private Rentals
https://DIBB.in/14406942 - Update - Agreed to Move or Refund


Dream World Travel
https://DIBB.in/14394887 - No Refund / Confusion / Poor Communication


Dublin Airport Parking
https://DIBB.in/14398315 - Refund Received


East Midlands Railway
https://DIBB.in/14447516 - Broken Refund System


Easyjet
https://DIBB.in/14394887 - Refund Received
https://DIBB.in/14397948 - June Booking - Flights not yet Cancelled
https://DIBB.in/14398587 - Refund in Progress
https://DIBB.in/14411673 - Refund Received
https://DIBB.in/14416237 - August Booking - Flights not yet Cancelled
https://DIBB.in/14419034 - Customer Moved Dates as Couldn't Contact to Cancel
https://DIBB.in/14429794 - No Need to Pay Balance / Deposit Credited
https://DIBB.in/14446659 - Refund in Progress


Ebookers
https://DIBB.in/14395393 -Cancelled / No Refund Required
https://DIBB.in/14395735 - No Refund / No Contact
https://DIBB.in/14399517 - Refund Received
https://DIBB.in/14400888 - Refund Received
https://DIBB.in/14407125 - Refund in Progress
https://DIBB.in/14413227 - Update - Refund Received
https://DIBB.in/14416237 - Refund Received
https://DIBB.in/14443961 - Refund Received


Edinburgh Airport Parking
https://DIBB.in/14450315 - Refund Received


Efteling
https://DIBB.in/14394571 - No Refund / Credit Note Only


Emirates
https://DIBB.in/14398587 - Refund In Progress - Due in 6-8 Weeks
https://DIBB.in/14398587 - Refund Requested / Voucher Offered / Resubmitting Refund Request
https://DIBB.in/14429352 - Refund Received


Enjoy Carhire
https://DIBB.in/14423568 - Refund Received


Eurocamp
https://DIBB.in/14394571 - Refund Received


Eurotunnel
https://DIBB.in/14394571 - No Refund / Voucher Only (Tesco Clubcard Booking)


Ever After Holidays / My Magic Holiday
https://DIBB.in/14405474 - Refund Received
https://DIBB.in/14450574 - Refund Received
https://DIBB.in/14458308 - Refund in Progress


Expedia
https://DIBB.in/14414071 - Update - Hotel Refund Received, Flight Refund in Progress
https://DIBB.in/14398802 - Update - Refund Received
https://DIBB.in/14406942 - Update - Refund Received
https://DIBB.in/14398660 - Refund Received
https://DIBB.in/14403720 - Refund Received
https://DIBB.in/14407752 - Refund Received
https://DIBB.in/14412049 - Refund In Progress - Due within 30 Days
https://DIBB.in/14453407 - Update - Refund Received / Part Cash Part Voucher
https://DIBB.in/14459845 - Update - Refund Received
https://DIBB.in/14418055 - Booked with Expedia via Thomas Cook - Difficult Situation
https://DIBB.in/14459550 - Update - Refund Received
https://DIBB.in/14432773 - Refund in Progress - Due in 10 Weeks
https://DIBB.in/14455811 - 115% Voucher or Refund Offered / Refund in Progress
https://DIBB.in/14461341 - Refund Received


Florida Shark
https://DIBB.in/14455811 - Refund Received


Floridatix
https://DIBB.in/14400122 - Deposit Carried over to Future Purchase
https://DIBB.in/14405811 - 20% Fee for Returning Tickets
https://DIBB.in/14406527 - 80% Refund Received
https://DIBB.in/14412251 - Credit Note Only
https://DIBB.in/14412366 - £100 Deposit Lost
https://DIBB.in/14432087 - Deposit Carried over to Next Booking
https://DIBB.in/14438842 - 20% Fee for Refund or Change Date to 2021
https://DIBB.in/14458352 - Refund in Progress since 31st March
https://DIBB.in/14458352 - Tickets to be Returned / Refund in Progress less £25 Cancellation Cover Fee


Gatwick Parking
https://DIBB.in/14394528 - Refund Received
https://DIBB.in/14417960 - Refund Received
https://DIBB.in/14418628 - Update - Refund Received
https://DIBB.in/14406208 - Update - Refund Received
https://DIBB.in/14421300 - Update - Refund Received
https://DIBB.in/14412130 - Update - Two Refunds Received
https://DIBB.in/14402249 - Refund in Progress
https://DIBB.in/14406317 - Refund Received
https://DIBB.in/14406353 - Refund in Progress
https://DIBB.in/14406465 - Refund in Progress
https://DIBB.in/14407486 - Refund Received
https://DIBB.in/14407491 - One Refund Received / One Refund in Progress
https://DIBB.in/14414561 - Update - Refund Received
https://DIBB.in/14411673 - Refund Received
https://DIBB.in/14413025 - Update - Refund Received
https://DIBB.in/14415767 - Refund Received
https://DIBB.in/14459845 - Update - Still Waiting for Refund
https://DIBB.in/14421003 - Refund Received
https://DIBB.in/14429067 - Refund in Progress
https://DIBB.in/14444083 - Refund Received
https://DIBB.in/14454169 - Refund in Progress
https://DIBB.in/14458352 - Refund Received


Glasgow Airport Parking
https://DIBB.in/14394539 - No Refund / Voucher Accepted
https://DIBB.in/14395735 - No Refund / Offer to Reschedule
https://DIBB.in/14412696 - Refund Received - Chased via Twitter
https://DIBB.in/14432156 - Voucher Offered
https://DIBB.in/14450315 - Refund Received


Great Western Railways
https://DIBB.in/14419034 - Refund Received


Groupon
https://DIBB.in/14428666 - Voucher Extended to 22/11


Gullivers Travels
https://DIBB.in/14444124 - Voucher Offered / Refund Requested and Now in Progress


Hampton Inn
https://DIBB.in/14441605 - Credit Voucher Given - Can be Used Worldwide


Hays
https://DIBB.in/14418731 - Refund Received


Heathrow Parking
https://DIBB.in/14394581 - Refund Received
https://DIBB.in/14399517 - Refund Received
https://DIBB.in/14409216 - Refund Received
https://DIBB.in/14450754 - Refund Received
https://DIBB.in/14453130 - Refund Received


Hertz
https://DIBB.in/14394585 - Refund Received
https://DIBB.in/14398812 - Refund Received - Minus £30 Fee


Hilton
https://DIBB.in/14394528 - Refund Received
https://DIBB.in/14398363 - Refund Received - Without Asking!
https://DIBB.in/14398812 - Refund Received - Chased Customer!
https://DIBB.in/14407457 - Refund Received
https://DIBB.in/14434590 - Refund Received - Proactive Contact
https://DIBB.in/14439093 - No Reply to Refund Request Made Two Weeks Ago


Holiday Extras
https://DIBB.in/14394319 - No Refund / Voucher Accepted
https://DIBB.in/14395393 - Refund in Progress
https://DIBB.in/14398587 - Refund Offered / Voucher Received?
https://DIBB.in/14399022 - No Refund / Voucher Issued
https://DIBB.in/14402194 - No Refund / Voucher Issued
https://DIBB.in/14413405 - Update - Refund Received after CC Claim Submitted
https://DIBB.in/14406527 - No Refund / Voucher Only
https://DIBB.in/14407457 - Refund in Progress - Over Thirty Days
https://DIBB.in/14442753 - Update - Refund Received after Emailing CEO
https://DIBB.in/14412251 - August Booking - No Action Yet
https://DIBB.in/14416567 - Refund in Progress / Difficult
https://DIBB.in/14419795 - No Refund / 'Worst Experience Ever'
https://DIBB.in/14419931 - Refund Received
https://DIBB.in/14420842 - Refund Received
https://DIBB.in/14423568 - Refund Promised / Now Refusing / No Communication
https://DIBB.in/14428666 - Refund Received / Paid Cancellation Fee
https://DIBB.in/14450838 - Refund Received but Very Difficult
https://DIBB.in/14454569 - No Refund / Voucher Only
https://DIBB.in/14454569 - Refund Requested / Voucher Provided / Chasing Refund


Holiday Inn
https://DIBB.in/14398769 - Refund Received
https://DIBB.in/14400736 - May Reservation - Only Cancelling April at Present
https://DIBB.in/14412004 - Reund Received


Holiday Taxis
https://DIBB.in/14407125 - Refund Received


HomeAway
https://DIBB.in/14394585 - Update - Refund Received
https://DIBB.in/14398812 - Refund Received - Thanks to Villa Owner
https://DIBB.in/14400736 - Refund Received
https://DIBB.in/14415147 - Refund Received
https://DIBB.in/14421264 - Refund in Progress


Hoseasons
https://DIBB.in/14450560 - Update - Refund Received
https://DIBB.in/14446350 - Update - Still Waiting Since March
https://DIBB.in/14450921 - Voucher Accepted / Offered Refund


Hotels.com
https://DIBB.in/14394604 - Refund Received
https://DIBB.in/14394887 - Refund Received
https://DIBB.in/14394961 - Refund In Progress
https://DIBB.in/14421300 - Update - Refund Received
https://DIBB.in/14398660 - Refund Received
https://DIBB.in/14399277 - Refund Received
https://DIBB.in/14399517 - No Refund / Voucher Only
https://DIBB.in/14400122 - Refund in Progress
https://DIBB.in/14402249 - Refund Received
https://DIBB.in/14404345 - Refund Received
https://DIBB.in/14404505 - Refund Received
https://DIBB.in/14411018 - Refund Received
https://DIBB.in/14411673 - Top up Refunded / Awaiting Voucher (Clubcard Booking)
https://DIBB.in/14445050 - Update - Refund Received minus $100 Deposit
https://DIBB.in/14421423 - Customer Accepted Voucher
https://DIBB.in/14431332 - Refund Received
https://DIBB.in/14446350 - Refund Received
https://DIBB.in/14447062 - Refund Received
https://DIBB.in/14450253 - Tesco Points Returned, Cash Refund in Progress
https://DIBB.in/14450579 - Refund in Progress
https://DIBB.in/14451797 - Refund Received
https://DIBB.in/14453130 - Refund Received


Hyatt
https://DIBB.in/14395836 - Refund Received


Iberia
https://DIBB.in/14418661 - Refund In Progress / Difficult to Contact


Iglu Cruise
https://DIBB.in/14395897 - Cruise not Officially Cancelled / Slow Response


IHG Hotels
https://DIBB.in/14428666 - Points Refunded


Jet2
https://DIBB.in/14402127 - Refund Received
https://DIBB.in/14416546 - Refund Received
https://DIBB.in/14429067 - Refund Received / Automatic Process / No Need to Chase
https://DIBB.in/14458186 - Refund Received
https://DIBB.in/14460189 - Refund Received


Kenwood Travel
https://DIBB.in/14403720 - 90% Refund in Progress / 10% Deposit Retained for Future Booking


KLM
https://DIBB.in/14402669 - No Refund / Vouchers Only
https://DIBB.in/14407492 - No Refund / Vouchers Only but Not Received
https://DIBB.in/14450754 - Refund Requested / Voucher Offered / No Reply


Klook
https://DIBB.in/14394539 - Update - Refund Received
https://DIBB.in/14395500 - Tickets Extended to Dec 21 / Refund Offered
https://DIBB.in/14421300 - Update - Refund Received
https://DIBB.in/14402231 - Refund Received
https://DIBB.in/14457659 - Update - Two Refunds Received
https://DIBB.in/14450754 - 'Looking Into' Refunding Disney Tickets for Several Weeks
https://DIBB.in/14452409 - Multiple Refund Requests / No Reply


Lastminute.com
https://DIBB.in/14425085 - Update - Refund Still In Progress / Delayed / Poor Communication
https://DIBB.in/14394374 - No Refund / Credit Note Only
https://DIBB.in/14395836 - No Refund / Impossible to Contact
https://DIBB.in/14398315 - No Refund / Credit Note Only / No Contact
https://DIBB.in/14418661 - Refund In Progress less a 'Handling Fee'
https://DIBB.in/14451797 - Voucher / Credit / Refund Offered but Unreachable - Starting CC Claim


LNER
https://DIBB.in/14395848 - Refund Received


Loews Hotels
https://DIBB.in/14412696 - Refund Received
https://DIBB.in/14421003 - Refund Received


Looking4Parking
https://DIBB.in/14402127 - No Refund / No Contact / Car Park Closed!
https://DIBB.in/14407752 - Refund Received


Love Holidays
https://DIBB.in/14441935 - Update - Voucher Issued / £15 Refund?
https://DIBB.in/14407125 - No Refund / No Reply
https://DIBB.in/14412004 - No Refund / No Voucher / No Reply
https://DIBB.in/14459845 - Update - Still No Refund / No Contact
https://DIBB.in/14426256 - No Refund / Voucher Issued
https://DIBB.in/14447062 - Refund Promised / Not Received / Section 75 Started


Lufthansa
https://DIBB.in/14399064 - No Refund / No Contact
https://DIBB.in/14409296 - No Refund / Credit Note Only / No Contact - Successful S75 Claim
https://DIBB.in/14412251 - Refund in Progress - Long Delays


Luton Airport Parking
https://DIBB.in/14446659 - Refund Received


Manchester Airport Parking
https://DIBB.in/14398698 - Refund Received
https://DIBB.in/14401002 - Refund Received - Less £7.50
https://DIBB.in/14450253 - Refund Received (Meet & Greet Parking)
https://DIBB.in/14451913 - Refund Received less £7.50 Admin Fee


Marriott
https://DIBB.in/14394539 - Refund Received
https://DIBB.in/14395848 - Refund Received
https://DIBB.in/14398315 - Refund Received
https://DIBB.in/14413416 - Refund Received


Miami Tour Company
https://DIBB.in/14411673 - Refund Received


My America Holiday
https://DIBB.in/14394165 - Update - Refund Received
https://DIBB.in/14421037 - Update - Refund in Progress


MyTrip
https://DIBB.in/14404890 - Update - Refund Received


Natwest Travel
https://DIBB.in/14399663 - Holiday Rescheduled to 2021


NCL Cruises
https://DIBB.in/14447062 - Difficult / Refunded via Amex Dispute


NCP Parking
https://DIBB.in/14451797 - Refund Received


Netflights
https://DIBB.in/14432021 - Update - No Refund / Five Emails Sent without Reply!
https://DIBB.in/14394539 - No Refund / 'Trying'
https://DIBB.in/14395500 - No Refund / Credit Note Offered / Refund Requested
https://DIBB.in/14395735 - Refund in Progress
https://DIBB.in/14399277 - Awaiting VA Flight Cancellation - 16th May
https://DIBB.in/14400933 - No Refund / Credit Note Offered / Wanted Fee to Cancel
https://DIBB.in/14406527 - No Refund / 'Trying'
https://DIBB.in/14411641 - Waiting for Contact / 28th May Departure
https://DIBB.in/14432156 - Refund Requested / No Response
https://DIBB.in/14434812 - Waiting for Refund - Up to 100 Days
https://DIBB.in/14442736 - Rescheduling to September at No Charge - Awaiting Confirmation
https://DIBB.in/14450838 - Refund Requested / No Response / Can't Contact / Successful CC Dispute
https://DIBB.in/14452409 - Waiting for Refund - Originally 40 Days, Now 90 Days


No. 1 Lounges
https://DIBB.in/14397931 - 12 Month Open Ticket
https://DIBB.in/14407491 - 12 Month Open Ticket


Norwegian Cruise Line
https://DIBB.in/14394483 - Refund in Progress


Ocean Florida
https://DIBB.in/14415767 - Refund in Progress - Could Take 4-6 Months!


Opodo
https://DIBB.in/14394585 - Refund in Progress


Orlando Attractions
https://DIBB.in/14398031 - Update - Refund in Progress
https://DIBB.in/14398660 - Refund in Progress - Almost One Month
https://DIBB.in/14399022 - Refund in Progress
https://DIBB.in/14406209 - Update - £10 Admin Fee Per Ticket for Cancellation
https://DIBB.in/14420514 - Update - Refund Received
https://DIBB.in/14407457 - Refund in Progress
https://DIBB.in/14407491 - Asked for Tickets to be Returned for Refund
https://DIBB.in/14428648 - Update - Still Waiting for Refund / Advised 30-60 Days
https://DIBB.in/14411673 - Refund in Progress - £10 Admin Fee Per Ticket for Cancellation
https://DIBB.in/14412251 - Free Amendment to 2021 - But Pay Difference in Cost
https://DIBB.in/14421003 - Refund in Progress - May take until parks reopen!
https://DIBB.in/14425943 - Deposit Refund Received - Cancelled Day Before Balance Due
https://DIBB.in/14434883 - DC Tickets Rescheduled
https://DIBB.in/14450253 - Universal Tickets Valid for 2021 / SeaWorld Tickets to be Renewed


P&O Cruises
https://DIBB.in/14447062 - Refund in Progress - Up to 60 Days
https://DIBB.in/14447062 - 125% Voucher Accepted - Rebooked for 2021


Pacific Coastal Airlines
https://DIBB.in/14409296 - No Refund / Credit Note Only - Successful S75 Claim


Papillon
https://DIBB.in/14447062 - Refund Agreed / Didn't Appear / Section 75 Started


Parkdean
https://DIBB.in/14412480 - Update - Refund in Progress but Long Delays
https://DIBB.in/14417709 - Update - Refund Received


Pillinger World Travel
https://DIBB.in/14426299 - No Refund / Trying Insurance Claim


Port Aventura
https://DIBB.in/14416567 - Refund Received


Premier Inn
https://DIBB.in/14394319 - Refund Received
https://DIBB.in/14394571 - Refund Received
https://DIBB.in/14394939 - Refund Received
https://DIBB.in/14395393 - Refund Received
https://DIBB.in/14395500 - Refund Received
https://DIBB.in/14395638 - Date Change & No Penalty
https://DIBB.in/14397948 - Refund Received
https://DIBB.in/14397948 - June Booking - Only Cancelling up to 31/5
https://DIBB.in/14398812 - Refund Received
https://DIBB.in/14399043 - Refund Received
https://DIBB.in/14402249 - Refund Received
https://DIBB.in/14403826 - Refund Received
https://DIBB.in/14405817 - Refund Received
https://DIBB.in/14406514 - Refund Received
https://DIBB.in/14406527 - Refund Received
https://DIBB.in/14406947 - Refund Received
https://DIBB.in/14407491 - Refund in Progress / Proactive Contact
https://DIBB.in/14408164 - Refund Received
https://DIBB.in/14409216 - Refund Received
https://DIBB.in/14409296 - Refund Received
https://DIBB.in/14411048 - Refund Received
https://DIBB.in/14411673 - Refund Received - Without Asking
https://DIBB.in/14412004 - Reund Received
https://DIBB.in/14415767 - Refund Received
https://DIBB.in/14418731 - Refund Received
https://DIBB.in/14419034 - Refund Received
https://DIBB.in/14421003 - Refund Received
https://DIBB.in/14421264 - Refund Received
https://DIBB.in/14426299 - Refund Received
https://DIBB.in/14429067 - Refund Received
https://DIBB.in/14431286 - Refund Received
https://DIBB.in/14431841 - Refund Received
https://DIBB.in/14434055 - Proactive Email - Offer to Cancel or Reschedule
https://DIBB.in/14434150 - Proactive Email - Offer to Cancel or Reschedule
https://DIBB.in/14434515 - Proactive Email - Offer to Cancel or Reschedule
https://DIBB.in/14434883 - Refund Received
https://DIBB.in/14441605 - Refund Received
https://DIBB.in/14435295 - Refund Received
https://DIBB.in/14444083 - Refund Received x 2
https://DIBB.in/14447062 - Refund Received - Proactive Contact
https://DIBB.in/14450574 - Refund Received
https://DIBB.in/14450754 - Refund Received - Without Asking
https://DIBB.in/14451913 - Refund Received
https://DIBB.in/14453130 - Refund Received


Purple Parking
https://DIBB.in/14429067 - Currency Exchange Refunded - made £500!


Revolut
https://DIBB.in/14438842 - 20% Fee for Refund or Change Date to 2021


Richard Perry Driving Experience
https://DIBB.in/14438842 - Open Ended Voucher Provided - No Expiry Date


Rockefeller Center NYC
https://DIBB.in/14394939 - Refund Received


Royal Caribbean
https://DIBB.in/14406527 - Refund in Progress
https://DIBB.in/14447062 - Refund in Progress - Up to 60 Days


Ryanair
https://DIBB.in/14398587 - Refund in Progress
https://DIBB.in/14411539 - Update - Refund Promised but Voucher Given
https://DIBB.in/14411544 - Refund Promised but Voucher Given
https://DIBB.in/14412004 - Only Date Change Offered / Waiting for Refund
https://DIBB.in/14413405 - Update - Refund Promised but Voucher Given
https://DIBB.in/14425516 - Refund Requested / Voucher Issued
https://DIBB.in/14425594 - Vouchers Issued / Chasing Refund
https://DIBB.in/14446350 - Waiting for Refund since March
https://DIBB.in/14460189 - No Contact (August Booking)


SeaWorld
https://DIBB.in/14395500 - Refund Request Acknowledged / In Progress
https://DIBB.in/14450315 - Waiting for Reply - Requested APs to be transferred to 2021


Select Vacation Villas
https://DIBB.in/14404505 - Deposit Retained for Future Booking


ShopDisney
https://DIBB.in/14399277 - Refund Received
https://DIBB.in/14407492 - Refund Received
https://DIBB.in/14444083 - Refund in Progress


Silver Airways
https://DIBB.in/14445050 - Update - Refund Received


Skyparks
https://DIBB.in/14434686 - Refund Received
https://DIBB.in/14438842 - Refund Received - Minus £7 Fee


Statue Island Cruises NYC
https://DIBB.in/14394581 - Refund Received
https://DIBB.in/14406830 - Quick Response / Refund in Progress
https://DIBB.in/14424721 - Refund in Progress


Stena
https://DIBB.in/14394631 - Refund Received less £20 Fee


Southwest Airlines
https://DIBB.in/14394483 - Difficult / Refund in Progress
https://DIBB.in/14447062 - Refund Received


Thai Smile
https://DIBB.in/14407125 - No Refund / Credit Note Only


Ticketmaster
https://DIBB.in/14394483 - No Refund / No Contact
https://DIBB.in/14426724 - Update - Refund Received
https://DIBB.in/14438842 - 'Promoter is not Currently Offering Refunds'


Today Tix
https://DIBB.in/14426299 - Refund Received


Tokyo Disney Resort
https://DIBB.in/14419795 - Refund Received


Top of the Rock
https://DIBB.in/14424721 - Refund Received


Topview Sightseeing NYC
https://DIBB.in/14394939 - Tickets Extended for Five Years


TP Express
https://DIBB.in/14397948 - Refund in Progress


Trailfinders
https://DIBB.in/14411673 - Refund Received


Trainline
https://DIBB.in/14395836 - Refund Received - Minus Booking Fee
https://DIBB.in/14403826 - Refund Received
https://DIBB.in/14447062 - Refund In Progress
https://DIBB.in/14443961 - Refund Received


TransPennine
https://DIBB.in/14395848 - Refund Received
https://DIBB.in/14431286 - Refund in Progress
https://DIBB.in/14444110 - Refund Received


Travel Councellors
https://DIBB.in/14448548 - Refund Received


Travel Republic
https://DIBB.in/14398250 - Communication Shut Down / Further Payments Taken
https://DIBB.in/14399022 - No Communication - Over Two Weeks
https://DIBB.in/14400122 - No Refund / No Contact
https://DIBB.in/14402194 - No Refund / No Contact
https://DIBB.in/14406527 - Tickets Cancelled / No Word on Refund
https://DIBB.in/14406897 - Trip Cancelled / Refund Requested
https://DIBB.in/14428648 - Update - No Refund / Terrible Service / Dishonest / No Response
https://DIBB.in/14412007 - Refund in Progress / Due in a Few Months
https://DIBB.in/14421264 - Refund Requested / No Communication in Weeks (Discovery Cove)
https://DIBB.in/14423568 - No Refund / Voucher Only / No Communication
https://DIBB.in/14432156 - Voucher Offered / Keeping Ticket Instead (Disney Ticket Booking)
https://DIBB.in/14434883 - Refund in Progress
https://DIBB.in/14429067 - Unable to Reach / No Communication / Section 75 Started


Travel Trolley
https://DIBB.in/14434294 - Refund Received less £30 a Ticket


Travel Up
https://DIBB.in/14403826 - No Refund / No Contact / No Reply
https://DIBB.in/14407125 - No Refund / No Contact / No Reply


Travelbag
https://DIBB.in/14428648 - Update - No Refund / Still No Reply Despite Chasing
https://DIBB.in/14450754 - No Refund / No Contact other than a Single Email


Travelodge
https://DIBB.in/14398587 - Refund Received
https://DIBB.in/14446659 - Voucher Provided
https://DIBB.in/14454169 - Voucher Provided


TUI
https://DIBB.in/14394165 - Update - Received
https://DIBB.in/14425085 - Update - Still No Refund / Difficult (In-Store Booking)
https://DIBB.in/14418402 - Update - Refund Received
https://DIBB.in/14395794 - Refund in Progress - Had to Call
https://DIBB.in/14414866 - Update - Refund Received
https://DIBB.in/14398225 - Refund in Progress - Had to Call
https://DIBB.in/14399022 - Refund Received - Customer Contacted on 10/4
https://DIBB.in/14400122 - No Refund / Awaiting Contact
https://DIBB.in/14400122 - No Refund / Awaiting Contact
https://DIBB.in/14404345 - No Refund / Can't Reach by Phone
https://DIBB.in/14404505 - No Refund / Can't Reach by Phone
https://DIBB.in/14450247 - Update - Refund Received
https://DIBB.in/14428666 - Refund in Progress
https://DIBB.in/14433003 - Voucher Issued / Applying for Refund
https://DIBB.in/14433829 - Refund Received - Took 5 Weeks
https://DIBB.in/14445466 - Spent 10 Hours on Hold / Section 75 Started
https://DIBB.in/14445757 - Refund in Progress - Seven Weeks Now
https://DIBB.in/14444083 - Can't Reach Via Phone
https://DIBB.in/14446350 - Refund Received - Could have been due to CC Charge Back
https://DIBB.in/14449241 - Changed Holiday and Moved to Next Year
https://DIBB.in/14453440 - Refund Received
https://DIBB.in/14458396 - Refund in Progress


Undercover Tourist
https://DIBB.in/14394528 - Refund Received
https://DIBB.in/14413197 - Refund in Progress
https://DIBB.in/14416237 - Refund Received
https://DIBB.in/14424729 - Refund in Progress
https://DIBB.in/14449075 - Refund Received
https://DIBB.in/14458352 - Refund Received


United Airlines
https://DIBB.in/14394554 - No Refund / Voucher Accepted
https://DIBB.in/14412251 - Manchester Route being Dropped / Cancelling
https://DIBB.in/14414596 - Refund in Progress / Difficult
https://DIBB.in/14458276 - Better Flights at No Charge / Upgrades and Seat Allocations Refunded


Universal Orlando Resort
https://DIBB.in/14395671 - Refund in Progress
https://DIBB.in/14399177 - Refund Received
https://DIBB.in/14406514 - Hotel Booking - Refund Received
https://DIBB.in/14438842 - Unused AP Purchase - Refund Received
https://DIBB.in/14450315 - Unused AP Purchase - Refund Received


Viator
https://DIBB.in/14412004 - Refund Received
https://DIBB.in/14421264 - Refund Received


Villa Plus
https://DIBB.in/14413405 - Update - Refund Received


Virgin Atlantic
https://DIBB.in/14441968 - Update - Refund Confirmation Email Received
https://DIBB.in/14394345 - Refund in Progress
https://DIBB.in/14394581 - Reward Flights Cancelled / Going to Contact VA
https://DIBB.in/14395393 - Waiting for Flight to be Cancelled
https://DIBB.in/14395638 - Refund in Progress
https://DIBB.in/14395735 - Refund in Progress
https://DIBB.in/14395843 - No Action Taken to Date
https://DIBB.in/14397931 - Free Change of Dates (Reward Booking)
https://DIBB.in/14398812 - Refund in Progress
https://DIBB.in/14400736 - Confused Communication / Flight still Scheduled
https://DIBB.in/14401002 - Refund in Progress - Long Delays
https://DIBB.in/14405695 - Free Change of Dates (Reward Booking)
https://DIBB.in/14406514 - Refund in Progress
https://DIBB.in/14406527 - Refund in Progress
https://DIBB.in/14406731 - Waiting for Flight to be Cancelled
https://DIBB.in/14407491 - Refund in Progress / Difficult
https://DIBB.in/14409216 - Waiting for Flights to be Cancelled
https://DIBB.in/14411048 - Refund in Progress
https://DIBB.in/14435246 - Refund in Progress / Airmiles Refunded Instantly
https://DIBB.in/14435848 - Refund in Progress
https://DIBB.in/14445050 - Update - Miles Refunded / No Upgrade Voucher (Reward Booking)
https://DIBB.in/14431332 - Refund in Progress / Advised 90 Days
https://DIBB.in/14432156 - Refund in Progress
https://DIBB.in/14444083 - Refund Received (Shop Onboard Purchase)
https://DIBB.in/14439527 - Unable to Make Contact - Tried WhatsApp, Text and Email
https://DIBB.in/14450315 - Refund in Progress (Seat Upgrade)
https://DIBB.in/14450754 - Miles Refunded / Cash Way Overdue
https://DIBB.in/14450921 - Refund Requested via WhatsApp / No Reply


Virgin Car Hire
https://DIBB.in/14398069 - Refund in Progress
https://DIBB.in/14401002 - Refund in Progress - Initially Difficult


Virgin Holidays
https://DIBB.in/14394539 - No Refund / No Contact
https://DIBB.in/14437999 - Second Update - Still Struggling for Refund due to Voucher Payment
https://DIBB.in/14399064 - No Refund / No Contact
https://DIBB.in/14405247 - Update - Refund in Progress
https://DIBB.in/14407457 - Refund in Progress
https://DIBB.in/14411018 - Refund in Progress / Hard to Contact (Car Hire)
https://DIBB.in/14411048 - Waiting for Update (Hotel Booking)
https://DIBB.in/14421003 - Refund in Progress
https://DIBB.in/14424721 - Dates Changed for Free / New Dates Unlikely
https://DIBB.in/14429133 - Refund in Progress / Lost Deposit / 90 Days to Receive
https://DIBB.in/14438842 - Refund in Progress
https://DIBB.in/14439093 - Acknowledged WhatsApp but No Reply Since
https://DIBB.in/14457551 - Update - Refund in Progress but Lack of Clarity from Virgin
https://DIBB.in/14444083 - Refund in Progress
https://DIBB.in/14444901 - Voucher + 4k Miles Offered / Form Completed for Refund
https://DIBB.in/14450315 - Refund in Progress - Originally 30 Days but Now Longer
https://DIBB.in/14450315 - Requested Transfer to 2021 - Waiting for Reply
https://DIBB.in/14450336 - Cancelled Mid March - Still Waiting for Refund
https://DIBB.in/14450754 - Voucher Issued / Can't Contact for Refund (Car Hire)
https://DIBB.in/14451913 - Refund in Progress - Total less £350 Deposit due within 90 Days
https://DIBB.in/14453130 - Refund in Progress for Seven Weeks / Starting Charge Back
https://DIBB.in/14460189 - No Contact (June Booking)


Visit Orlando
https://DIBB.in/14401002 - Refund Received +£90!
https://DIBB.in/14407752 - Offering to Extend Dates on Tickets / No Mention of Refund
https://DIBB.in/14448802 - Refund Received +£75!
https://DIBB.in/14450754 - Can't Refund Now as Office Not Open?


VRBO
https://DIBB.in/14397387 - Update - Refund in Progress
https://DIBB.in/14395473 - No Refund / Deposit Lost
https://DIBB.in/14398069 - Refund Received - Cancelled in Time
https://DIBB.in/14441605 - Deposit Refund Received - Thanks to Villa Owner


Vueling
https://DIBB.in/14413007 - Update - Refund Requested / Credit Given / Chasing Refund


Walt Disney World
https://DIBB.in/14395843 - Refund Received
https://DIBB.in/14397931 - Hotel Refund Received / Villains Party Refund in Progress
https://DIBB.in/14398660 - Refund Received
https://DIBB.in/14399064 - Refund Received
https://DIBB.in/14399277 - Refund Received
https://DIBB.in/14413399 - Update - Refund Received
https://DIBB.in/14407486 - Refund Received
https://DIBB.in/14407491 - Hotel and Tickets Refund Received / Other refunds pending
https://DIBB.in/14407588 - Two After Hours Parties - One Refunded, the other Pending
https://DIBB.in/14412074 - Refund Received
https://DIBB.in/14412251 - Waiting for 2021 DDP to Amend for Free
https://DIBB.in/14412654 - Refund Received
https://DIBB.in/14415897 - Refund Received
https://DIBB.in/14421003 - Refund Received (After Hours Tickets)
https://DIBB.in/14431104 - Refund Received
https://DIBB.in/14432156 - Refund Received
https://DIBB.in/14435246 - Refund Received
https://DIBB.in/14438842 - Refund Received
https://DIBB.in/14434883 - Rescheduled Booking - Had to Pay Difference
https://DIBB.in/14450574 - Refund Received
https://DIBB.in/14450838 - Refund Received
https://DIBB.in/14458352 - Refund Received

Edited at 11:18 AM.
JustLikeMe is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 12 Apr 20, 02:35 PM  
Link to this Post
#2
JustLikeMe
Thread Starter
Gone all Goofy
 
Join Date: Jul 07
My America Holiday

Hotel Only booking - seven nights at RPR commencing 18th April.

To date they have refused a refund. They have asked me to claim via my travel insurance in the first instance, and if that fails they will then provide me with a credit note that expires on 31st of July. If I do not use it by then they have said I will be due a full refund, protected by ABTA - but as far as I'm aware I'm not protected by ABTA as this isn't a package holiday booking.

I have confirmed with the hotel that they are refunding agents in full. I'm now escalating with Universal as My America Holiday are an official UOR travel partner.

UPDATE 20/04: I was told over a week ago now that their Customer Relations Department would contact me last Tuesday. I'm yet to hear anything and a follow up email I sent last Thursday seems to have been ignored. Likely to proceed with Section 75 claim soon. Terrible company.

UPDATE 26/04: I sent a further email since my last update arguing that ABTA's advice does not impact my legal or contractual rights, and that my booking is still governed by the T&Cs that state a full refund of all monies paid is due. I also stated that I would soon be commencing the Section 75 process. I received a fairly quick response saying that they've escalated my request to their Head Office in the US, 'in the hope of securing a more favourable outcome' and that I should have an answer in 7-10 days. Will continue to update, but no guarantees at this point.

UPDATE 30/04: I received an email last night telling me that my refund request had been approved, but that I need to wait a little longer while they establish how the refund will be made, and that I may need to supply bank details for BACS transfer. They said they'll be back in touch once they have a solution... we'll see I guess.

UPDATE 12/05: Good news - full refund (minus a £100 fee for an amendment I made after the original booking) received yesterday via BACS. Chalking this one up as a success!


TUI

Flight only booking - outbound flight Saturday 18th April.

Haven't had any communication to date - no email / call etc.

UPDATE 13/04: Just called TUI on 0203 451 2688 thanks to the advice given by @spookle24 in this thread:

https://www.thedibb.co.uk/forums/sho... php?t=1167772

Got through in less than 25 minutes and my flights are now cancelled and the refund is pending. I was told it could take 3-4 weeks for it to go through but at least they've agreed in theory!

UPDATE 12/05: It's been just over four weeks now and no sign of a refund. I'm going to try calling them again this afternoon.

UPDATE 15/05: Didn't get around to calling TUI earlier in the week, but the money appeared back on my credit card on Wednesday.

Edited at 11:18 AM.
JustLikeMe is offline Boy Mouse Click to view Members Trip Plans Add Member to Ignore List
Old 12 Apr 20, 02:45 PM  
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#3
Stitchesmumanddad
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Join Date: Jun 03
Netflights - emailed twice regarding car hire - not even responded after 2 weeks ( and a chaser )

DVC - Appalled they are refusing to bank points and members lose them
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Old 12 Apr 20, 03:21 PM  
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#4
Willeve
Imagineer
 
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Join Date: Feb 09
Mobile

Expedia fight and hotel, full refund( not yet received, but in the pipeline).
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Old 12 Apr 20, 03:22 PM  
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#5
Loopylooloo
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Join Date: May 13
British Airways - flight and hotel (holiday) refunded no quibbles. Excellent service.
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Old 12 Apr 20, 03:25 PM  
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#6
pinkstargirl
Very Serious Dibber
 
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Join Date: Mar 11
Location: West London
Mobile

Vueling - Outbound flight cancelled, option to have both legs refunded via the app, refund pending.
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Old 12 Apr 20, 03:29 PM  
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#7
inky1
Very Serious Dibber
 
Join Date: Jan 15
Mobile

BA package to New York refunded deposit and overpaid monies before final balance due - No problem excellent service
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Old 12 Apr 20, 03:30 PM  
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#8
maidmarian
Imagineer
 
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Join Date: May 05
Location: Lincoln
VA - waiting for refund since 2nd April for both legs of journey.
Premier Inn - Full refund
Manchester meet & Greet - full refund
Auto Europe - full refund

Edited at 04:47 PM.
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Old 12 Apr 20, 03:35 PM  
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#9
JustLikeMe
Thread Starter
Gone all Goofy
 
Join Date: Jul 07
Thanks all, please do keep them coming! Feel free to edit posts with any updates - ie pending refund received - and Iíll do my best to keep the status in the first post updated.
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Old 12 Apr 20, 03:40 PM  
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#10
jmagla
Getting Excited
 
Join Date: Feb 10
Attraction tickets direct Hotel booking only HRH - 50% cancellation but refunded in full within a week.

Attraction tickets direct - Tickets for Universal/Seaworld/Bush Gardens- Bought with insurance - Refunded in full 2 weeks.

Holiday Extras - Airport parking - non refundable but offered and accepted a voucher same day.

Discountfloridacarhire - 2 week car hire, cancelled at onset of virus, refunded next day.

Premier Inn - Airport Hotel- non refundable but refunded in full within a week.

Expedia - Clearwater non refundable Hotel, after a couple of weeks offered a full refund 2 weeks ago, in progress.

Lastminute.com - 2x Hotel bookings for I drive - offered refund in full 3 weeks ago, in progress.

TUI - Flights plus premium economy - heard nothing, flights due in 7 days, still showing as going ahead, awaiting cancellation, probably will need to wait for flight date to pass, booked at TUI store. Will demand refund not voucher, flights for same date about £1500 more for 3 of us (we booked about 3 months prior to departure so we're cheaper than normal).

Edited at 03:43 PM.
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