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Accommodation Hotels, Resorts, Villas Questions and Info |
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14 Apr 21, 09:16 PM |
#11
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Very Serious Dibber
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When did you book for? Having a browse and it keeps coming up nothing available
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Keely |
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14 Apr 21, 09:17 PM |
#12
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Imagineer
Join Date: Sep 06
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No issues for us either
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14 Apr 21, 09:31 PM |
#13
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Thread Starter
VIP Dibber
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Booked for September 2022
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14 Apr 21, 09:49 PM |
#14
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VIP Dibber
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I said I would never use them again - the service through my COVID cancellation was awful. They closed their phone lines and didn’t respond to social media. However, I did get my refund in the end, and when I spoke to someone they said they had made a mistake and were apologetic. I wouldn’t rush back but last year was awful for holiday companies so I am prepared to forgive.
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Disneyland California 1979, Las Palmas, I drive & Tradewinds, St Petes Beach 1987, Econolodge Hawaiian 1988, Quick trip 1991, Radisson World gate 1997, Staybridge suites 2006 CSR October 2011, POFQ May 2012, POP July 2012, SSR April 2013, OKW Oct 2014, OKW July 2016, All Stars Music April 2017, OKW/BLT July 2018, All Stars Sports Oct 2019, Riviera May 2022 |
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15 Apr 21, 07:56 AM |
#15
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Imagineer
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I’m the same. Used them for hotel bookings before with no issues. Had New York passes booked and paid for last year with a full refund guarantee policy (advertised on their website). First of all I couldn’t contact them at all by any means. Then they allowed message via their website. I was told I had to go through my travel insurance, that they wouldn’t refund. This went on for months eventually I went through my bank and was refunded that way.
I certainly would not use them again now. |
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15 Apr 21, 08:00 AM |
#16
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VIP Dibber
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Used them loads for universal hotel bookings. Never an issue. Had booking with them for 2020 and they cancelled the bookings and refunded the non refundable deposit too.
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Rachael - x - Miami/CBR/RPR/Bahama Bay Aug 16 Deerfield Beach/HRH/POFQ/Contemporary/Westridge - Aug 18 New York - Westin Grand Central - Nov 18 Disneyland Paris - Hotel Cheyenne - Dec 18 All Star Sport/POFQ/Aylesbury Villa/Deerfield Beach - Oct 19 Miami/Hard Rock hotel/Pop Century/Legacy Park Dibb Villa - Aug 2022 Saratoga Springs/Rosen Plaza - Dec 2024 |
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15 Apr 21, 09:29 AM |
#17
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Excited about Disney
Join Date: Nov 14
Location: Yorkshire
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I’ve never had an issue with them. We had HRH booked for September last year and then changed it to February and then again to this September with no problems at all.
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Walt Disney World - 1999, 2001, 2008, 2012, 2013, 2015, 2017, 2018, 2022 Disneyland Paris - 2014, 2015, 2019 Disneyland CA - 2016, 2018 Hollywood Studios CM - 2013 Epcot UK Pavilion CM - 2017-2018 |
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15 Apr 21, 09:27 PM |
#18
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Very Serious Dibber
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Absolutely appalling customer service during the COVID shut down in 2020, took almost 5 months to get an answer from them, let alone a refund, I would never use them again
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15 Apr 21, 09:44 PM |
#19
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Thread Starter
VIP Dibber
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I suppose it like all companies good and bad experiences. Thanks for all your honest replies.
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16 Apr 21, 06:37 AM |
#20
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Very Serious Dibber
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I’ve just booked them for a hotel in Vegas for September. Excellent rate with a £15 deposit. They have some good prices at the moment so fingers crossed
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