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Old 28 Jun 21, 09:42 AM  
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minnie moomoo
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Join Date: Apr 13
Clubcard and Hotel.com questions

Hi. Clubcard info on Hotels.com says no refund if points if cancelled.
Hotels.com Tesco website (the one you go to when clicking the clubcard link) has free cancellation on some hotels.
I'm looking at Universal hotels for next year. Wanting to get them booked but also don't want to loose all my points if we need to change the date.
Does anyone know how this works ?
I really want to know if the cancel up to a certain date offer still works ok if booking with clubcard and what happens if I want to cancel or change.

Thanks
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Old 28 Jun 21, 10:11 AM  
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alvin_purple
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Officially there is no refunds, the free cancellations only refers to the cash you pay towards the hotel, not vouchers.
You can ask Tesco to refund the points but they are not obliged to. I’ve had 2 different experiences with this, both due to covid cancellations. First one was a hotel in Poland, didn’t get anything back, lost all the points.
Second one was a hotel in Dublin, Tesco refunded the points.
No idea why there was a difference, think I may have just been lucky with the Dublin hotel.
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Old 28 Jun 21, 11:51 AM  
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mason1
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We had booked a hotel in Tampa for 1 August using clubcard vouchers and cash. Cancelled at the weekend as flight has been cancelled. Will get the cash element back, but not the vouchers. It was clear when we booked that that was the case, and was something I was prepared for.
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Old 28 Jun 21, 01:59 PM  
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bronny
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Unfortunately the vouchers won’t be refunded which is why we won’t be booking with them until our travel plans are set in stone.
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