|
Guest Services Site Questions, a tech query or just want to test something. |
|
Thread Tools | Search this Thread | Display Modes |
5 Apr 20, 08:03 PM |
#1
|
Imagineer
|
iTunes - can’t download/purchase film
Anyone had any issues with iTunes? OH preordered the new Jumanji film. Had email to download it but when you go to watch it it’s not showing as purchased, but available to buy. No email received to say purchased. OH then cancelled the preorder but now it won’t be even let us buy the film.
Any ideas (it’s not showing as hidden)?
__________________
DLP Aug 2004 SQL, Dec 2007 HNY, Dec 2008 DLH WDW Aug 2011 POFQ/RPR, Aug 2014 - HRH/POFQ August 2014 trip report - Er, where's the rain? |
6 Apr 20, 07:15 AM |
#2
|
|
Apprentice Imagineer
Join Date: Jun 11
Location: Jersey CI
|
It might be that you need to go through the motions of the purchase again for it to click in and notice that you’ve already paid for it.
If not, and you have to pay again, message apple support but have the original purchase info to hand. I’ve had to contact apple support in the past and found them to be very helpful. Let us know how you get on. |
|
|
6 Apr 20, 07:31 AM |
#3
|
Thread Starter
Imagineer
|
Thanks for the reply We tried purchasing it again and it takes you to put in your password but once you have done that it takes you back to the original screen again and shows the film still available to purchase I think we have “purchased” about 6 downloads of it now Will try again today and contact Apple support if still not working.
__________________
DLP Aug 2004 SQL, Dec 2007 HNY, Dec 2008 DLH WDW Aug 2011 POFQ/RPR, Aug 2014 - HRH/POFQ August 2014 trip report - Er, where's the rain? |
|
DIBB Savings |
AttractionTickets.com
Get £10 off each Disney Ticket with the code ATDIBB10 Get up to £50 off per room at Disney or Universal with the code DIBBHOTELS |
theDIBB Blog |
Guests can book their 2025 Hotel and Ticket package early to enjoy Free Dining &... Read More »
The iconic 1900 Park Fare restaurant is opening its doors once again at Disney’s Grand... Read More »
One of the the five worlds found in Epic Universe, How to Train Your Dragon... Read More »
|
theDIBB Menu |
Exchange Rates |
US Dollar Rates
Euro Rates |
DIBB Premium Membership |
Did you know you can help support theDIBB with Premium Membership? Check out this link for more information and benefits, such as... "No adverts on theDIBB Forums" Upgrade Now |