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24 Nov 20, 06:55 PM |
#1
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Imagineer
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How to complain to Amazon - update
I can not find an email address to send a complaint to for Amazon regarding one of their sellers.
I can see a 24 hour phone number but I need an email address. Phones are no good when you are partially deaf 🤷 Cut a long story short, I placed an order on Amazon, I didn’t even realise it was with a seller not actually Amazon. The item never arrived, after weeks of chasing it up they said the item was sent back to them as no one took the parcel and I needed to pay £3.50 for it to be re delivered. I paid and guess what... no order. I have sent numerous emails to the third party and getting nowhere. So i want to complain to Amazon 😫 Edited at 02:25 PM. |
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24 Nov 20, 06:57 PM |
#2
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Imagineer
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I always use the online chat
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WDW: 1992 2005 2011 DLP: 1994 1995 1996 1997 1998 1999 2000 2001x2 2002 2003 2004 2006 2007 2009 2012 2013 2014 2015 2016 2017x2 2018x3 2019x2 Debs |
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24 Nov 20, 06:59 PM |
#3
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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As above. Online chat is brilliant.
I find the Staff really helpful. They will sort it out and get your postage refunded.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
24 Nov 20, 06:58 PM |
#4
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Imagineer
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Yes, online chat from the App is always what works for me too
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24 Nov 20, 07:33 PM |
#5
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Imagineer
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Another one for online chat! Id much rather get it all sorted quickly rather than wait for an email going back and forth
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24 Nov 20, 07:34 PM |
#6
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Imagineer
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Yes always online chat, really helpful
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Tracy x April/May 2009, October 2011, May 2013, May 2015 August 2020 We’re going back! |
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24 Nov 20, 08:02 PM |
#7
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Thread Starter
Imagineer
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Sorry, I really don’t mean to be clueless but how do you get to do online chat?
I use my mobile phone, should I go on my sons I pad? Would that be better? I have noticed online chat before on Amazon 🙈 |
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24 Nov 20, 08:06 PM |
#8
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Imagineer
Join Date: May 03
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If you go here...
amazon/gp/help/cus...p_ss_v3_cu_t4& ...and login, there should be a big "Start Chatting Now" button on the left. |
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24 Nov 20, 09:07 PM |
#9
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Imagineer
Join Date: Mar 15
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Only works on mobile, not tablet for me.
3 lines at top L corner Customer service (near bottom) Contact Us (very bottom) Good luck |
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24 Nov 20, 09:17 PM |
#10
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Thread Starter
Imagineer
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Thank you so much. I will give it a try in the morning 👍🏻👍🏻
Its bake off final then bedtime 🤣🤣 |
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