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Car Hire & Transportation Discuss the best way of getting around Florida. |
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16 Feb 18, 07:42 PM |
#31
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Thread Starter
Getting Excited
Join Date: Jun 11
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You are exactly a week after me,I'm the 20th. I will have to remember to come on here and say what happens lol. Sure it will b ok tho-principle alone means I won't be paying it again.
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16 Feb 18, 08:14 PM |
#32
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Apprentice Imagineer
Join Date: Mar 13
Location: UK
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Like you like you I called Orlando and they confirmed all prepaid. Prior to that both Alamo FB chat and email customer services kept quoting figures not on invoice and stating it still needed to be paid for, despite screenshots of invoice. Even did two dummy bookings one with one without and it tries to charge different figures.
As Mr Tom Morrow said Alamo online customer service is useless. |
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16 Feb 18, 09:10 PM |
#33
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Thread Starter
Getting Excited
Join Date: Jun 11
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16 Feb 18, 09:46 PM |
#34
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Proud to wear my Ears
Join Date: Mar 11
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16 Feb 18, 10:31 PM |
#35
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Thread Starter
Getting Excited
Join Date: Jun 11
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21 Mar 18, 05:22 PM |
#36
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Imagineer
Join Date: Apr 05
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We booked a car seat for my Grandson in 2014. I thought we had paid for it, but when I checked it wasnt included in the total I paid.
Also when we collected the car we were just told to pick a car seat from those that were in the garage, it wasnt in the car as you select the car you want. We didnt actually pay for the car seat until we returned the car to the garage on going home.
__________________
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10 Apr 18, 09:12 PM |
#37
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Apprentice Imagineer
Join Date: Mar 13
Location: UK
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Had this again today. Price dropped so modified booking. With car seat £603 without £545. I booked with and surprise surprise OLCI showed I now owed $80 for car seat which I had just prepaid.
So issue has not been resolved, since previously discussed. I then modified again without car seat so at least I am not double charged. To rub salt in the wounds when I complained to Alamo they have now confirmed original booking did include prepaid car seat so not modifying the booking at all would have been cheapest option. |
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22 Apr 18, 12:50 AM |
#38
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Thread Starter
Getting Excited
Join Date: Jun 11
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Got in last night, went to the garage and nothing was mentioned about paying again for car seat. Checked the receipt I got and nothing to pay beside the fuel. So it seems just an error that they acknowledge. Hope this helps anyone for peace of mind lol
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22 Apr 18, 07:30 AM |
#39
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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Stu. Great update thank you. These things do pray on your mind and nice to see it looks like it's fine.
Just watch your credit card receipt when you take the car back and check it's only showing fuel. Have a good trip.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
22 Apr 18, 08:04 AM |
#40
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Apprentice Imagineer
Join Date: Mar 13
Location: UK
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I have spoken a lot to Alamo about this recently. The latest they said to me was that whilst we have paid the OLCI doesn't register payment for options until car is returned. I have made a few changes to my booking and they have given me a credit towards car seat to be applied at drop off.
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