Advise on missing connecting flight

[Ainer]

Hi not sure if I’m posting in right section.
So basically flight was delayed leaving mco, which in turn we missed our connecting flight home. All booked on 1 ticket. Flight was delayed by 1 hour 38. We were only told when getting off plane that we wouldn’t make connecting flight so go to the desk to rebook which resulted new flight been over 6 hours later than 1st flight. Am I entitled to claim under eu rule

[Disney Bear]

I thought no this might depend on who your booking was with

[mysteryjimbo]

citizensadvice.uk/co...-or-cancelled/

If your flight’s delayed for 2 or more hours

Your airline have to give you:

food and drink
access to phone calls and emails
accommodation if you’re delayed overnight - and journeys between the airport and the hotel

See more...

If your flight’s delayed for 3 or more hours

You already have a legal right to food and drink, phone calls and accommodation - you get this when the flight is delayed for 2 hours or more.

You’re also entitled to get compensation if the delay is the airline’s responsibility - for example, if they didn’t get enough bookings or there was a technical fault.

You won’t get compensation if it was delayed because of something like bad weather or a strike.

See more...

[Ainer]

Thanks for your replies. Flight was mco-lgw-dub. But as flight from lgw-dub was missed they transferred us to Lhr. It was a package booked through virgin

[jim jehosofat]

Mystery Jimbo's response is somewhat misleading. If you click on the link you'll notice that it only applies to flights with an EU airline. It doesn't matter who you booked with, it is the responsibility of the airline you actually fly with.

[Ainer]

I was speaking to an advisor within Virgin and they say that I’m not entitled to claim but from reading online I’m still confused as some state that if it is so many hours after your original booking you are. Was hoping someone on here could give me their expertise with it.

[RobertWestwood]

can you tell us which airline you were actually flying with ? You are only covered if you are with an airline based in the EU eg BA or Virgin, or if the flight originated in the EU.

Thus for example, if your internal flight was with United, then you are not entitled to any compensation for the delay and they did what they were legally obliged to do, ie get you on the next available flight home.

The EU regulations are much stronger than any protections you have in the USA

[Ainer]

Flight was the vs28 leaving Orlando. Flight that we were meant to connect to was aer lingus to Dublin. But as I say we didn’t make that one. Transferred to Lhr to catch another aer lingus to Dublin

[Northtim]

Sort answer is I'm not sure but maybe.

Delay into LGW was less than 3 hours but knock on effect was a 6 hour delay. As long as the flight into LGW was Virgin plane and not a Delta codeshare you may have a claim.

This link may be useful moneysavingexpert/travel/flight-delays

[Ainer]

No was definitely on virgin plane. I have been reading loads of things and it’s not very clear. Was speaking to Virgin and they say not entitled to claim as flight landed 1 hour 38 mins late and even thou transferred to different flight it left on time. So they are saying no delay.