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Old 20 Feb 18, 12:09 AM  
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#1
sarahewoods
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My booking has disappeared off my MDE app

Hi there, I have just checked my MDE app and my booking has disappeared. We are in a studio at OKW. It was confirmed at 330 days and has never not shown before. Has anyone else had this happen to them? I’m going to phone them in the morning to see what the problem is.
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Old 20 Feb 18, 12:12 AM  
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Orlando 2004
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I wonder if they're moving you. Lots of people have been moved from okw/ssr to the beachclub and other deluxes due to overbooking. Maybe check again in the morning.
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Old 20 Feb 18, 12:20 AM  
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sarahewoods
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Originally Posted by Orlando 2004 View Post
I wonder if they're moving you. Lots of people have been moved from okw/ssr to the beachclub and other deluxes due to overbooking. Maybe check again in the morning.
Thank you, I will do that tomorrow morning. Xx
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Old 20 Feb 18, 12:36 AM  
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timnlaura
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Ours vanished the other day but reappeared a few hours later. There have been a fair few reservations changed so definitely worth a call.
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Old 20 Feb 18, 01:21 AM  
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MikeH23
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Originally Posted by sarahewoods View Post
Hi there, I have just checked my MDE app and my booking has disappeared. We are in a studio at OKW. It was confirmed at 330 days and has never not shown before. Has anyone else had this happen to them? I’m going to phone them in the morning to see what the problem is.
Please update us when you find out as sounds like there’s possibly still problems, hope all works out ok.
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Old 20 Feb 18, 07:36 AM  
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RachelE
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Before you panic, check through the website too, in case it is just the app that is playing up.
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Old 20 Feb 18, 09:25 AM  
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VickyJ
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Please bear in mind MDE IS BUGGY. It os really not very fit for purpose outside of parks so dont put to much faith in it. give Dis a tinkle in the morning and go from there x
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Poly isles 03-Portofino bay 06-Cypress point 2006-Port Orleans 09-Hard Rock 2010-AKL feb 11-Reunion Grande Jn 11-POR+Cruise Aug 13-OKW Aug 16-SSR Feb 17-S/Springs Aug17-Hyatt Aug17-VC Feb18-AKL Oct 19
I-Creek Jan 20, Vista cay 2022
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Old 20 Feb 18, 10:54 AM  
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sammykitten
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Originally Posted by RachelE View Post
Before you panic, check through the website too, in case it is just the app that is playing up.
yes I second this - check the website, not the APP - the MDE app is notoriously glitchy.
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Old 20 Feb 18, 11:59 AM  
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smedley
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Definitely check again on the website, there have been moves ours is one of them, but ours didn’t disappear it changed overnight
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Previous trips (mostly villas,) '98,'00,03,04x2,06,07,11 (first onsite stay SSR),12 villa and RCI cruise,14 OKW,15 RCI cruise, Clearwater and Int Drive. 16 West Coast DL, 17
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Old 20 Feb 18, 02:57 PM  
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Snoobs
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What was the outcome? Fingers crossed you got a nice upgrade xx
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