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Old 8 Sep 20, 05:06 PM  
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#21
Magical_Unicorn
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My refund request to netflights was early June, virgin said its July 3rd they sent it. Currently waiting for barclaycard chargeback but they say 12 wks aswell and that's been 2. We will see who refunds first I suppose. I'm hoping sometime before Christmas would be good to treat the kids as they never got a holiday x I can't even feel stressed any more I've had to block it out
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Old 10 Sep 20, 04:53 PM  
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#22
novocastrian
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out VA flight was 22/8- 5/9 cancelled in late June iirc and we got refund on monday from netflights

should add this was delta code share ?

all done via FB messenger

Edited at 04:54 PM.
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Old 11 Sep 20, 07:13 AM  
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#23
kateh134
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Originally Posted by kateh134 View Post
Weíre still waiting too, but we have at least had an e mail this week to advise we should receive the funds within 14 days. Assuming we get it by then (Iím not overly optimistic) it will be about 130 days from the time we received confirmation of our refund request. Flight was due on 5th May and we had confirmation of refund request on 11th May.
Finally got our refund! Took 122 days for the cash and 45 minutes for the virgin miles.
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Old 16 Sep 20, 09:47 AM  
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#24
kp789
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Woke up this morning with a nice surprise of a refund. Wasn't from Netflights but from my Credit Card provider.

Applied for a refund with Netflights on the day my flights were cancelled which was 20th June for flight 8th August. Netflights didn't even contact Virgin until 36 days after I raised refund request.

Also on 20th June I raised a claim with credit card company and after 88 days I have a credit on my card.
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Old 18 Sep 20, 05:44 PM  
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#25
mrsgiggs
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Just had email off netflights saying my refund from our August 26th cancelled flight should be with us by end of month.
I can't complain about that as was expecting to wait a couple of months.
Hopefully everyone waiting gets theirs soon.
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Old 18 Sep 20, 07:37 PM  
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#26
irvin38a
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Originally Posted by mrsgiggs View Post
Just had email off netflights saying my refund from our August 26th cancelled flight should be with us by end of month.
I can't complain about that as was expecting to wait a couple of months.
Hopefully everyone waiting gets theirs soon.
Same here! After getting it back via chargeback last Friday Iím now getting it directly by end of the month! 🥳
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Old 30 Sep 20, 09:03 AM  
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#27
irvin38a
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Originally Posted by mrsgiggs View Post
Just had email off netflights saying my refund from our August 26th cancelled flight should be with us by end of month.
I can't complain about that as was expecting to wait a couple of months.
Hopefully everyone waiting gets theirs soon.
Did you receive your refund? I was told, like you, I would receive it by today but no sign of it. May be because Iím in the middle of chargeback 45 days?
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Old 30 Sep 20, 09:06 AM  
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#28
Viking17
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Originally Posted by Kirky123 View Post
We submitted the refund form to Netflights 26th May for our 17th June flight, heard nothing from them.

Put a chargeback claim in with HSBC end of May. They credited our account last week .
Definitely need to do this. It's totally unacceptable to be waiting for this length of time. I've done it with three trips we had booked and no issues 👍
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Old 30 Sep 20, 11:54 AM  
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#29
mrsgiggs
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Originally Posted by irvin38a View Post
Did you receive your refund? I was told, like you, I would receive it by today but no sign of it. May be because Iím in the middle of chargeback 45 days?
Hi had email Monday said it's been processed and refund within 3-5 days.
It hit my bank account yesterday afternoon. Paid via debit card.

Mark
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Old 30 Sep 20, 03:09 PM  
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#30
irvin38a
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Originally Posted by mrsgiggs View Post
Hi had email Monday said it's been processed and refund within 3-5 days.
It hit my bank account yesterday afternoon. Paid via debit card.

Mark
Thanks. Just spoken to them over Twitter. Wouldíve got refund but itís not been able to process because I have had the chargeback. So now have to wait until the 45 days is over on 5th November before I can keep the money! 🙄
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