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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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11 Sep 20, 02:48 PM |
#31
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VIP Dibber
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have yet to receive ours, and no email either, will contact them but i hope it comes through.
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All our dreams can come true, if we have the courage to pursue them. - Walt Disney |
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11 Sep 20, 05:35 PM |
#32
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Imagineer
Join Date: Jul 13
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11 Sep 20, 05:55 PM |
#33
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VIP Dibber
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I was notified on the 28th August, and received mine this morning,
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May life hand you packets of pixie dust. Christine (Kraftikris) 1989 - Famous Host, Int. Drive 1999 - Quality Inn Plaza Int. Drive 2003 - 25th Wedding anniv. St Lucia, 2004 - Quality Inn Kissimmee 2006 - Bahama Bay Davenport 2007,2008 and 2010 Nov, Windwood Bay May 2009 Ballys, Las Vegas Nov 2012 Lindfields Villa. Nov 2011, 2013. 2014 & 2015 2016, 2017, 2018, Terrace Ridge Nov 2019 Grand Reserve, 2022 The Manors at Westridge |
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12 Sep 20, 08:16 AM |
#34
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Dancing with Tink'
Join Date: Apr 19
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I did this (WhatsApp messaged them) last week and they replied in a couple of days and confirmed they’ll process a refund for our bubble seat upgrade.
Edited at 08:17 AM. |
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14 Sep 20, 01:41 PM |
#35
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Getting Excited
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Hi. Not sure if this has been mentioned on here (haven't read all the thread) but just got off the phone to VA about my bubble seats that I haven't received a refund for after 120 days. Got the flight money but no the seats.
The guy said that they were supposed to automatically refund but a lot have slipped through the net. Mine was one of them. Asked him to check another set of flights I had and they hadn't been automatically requested either. I would advise anybody waiting for bubble seat refund (or other seats) to call them and check. WhatsApp, text, twitter has been totally useless for me. Much quicker calling even it took an hour to get through but I'm all sorted with seat refunds now. |
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14 Sep 20, 04:10 PM |
#36
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Trainee Dibber
Join Date: Mar 11
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Us to with no refund.
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14 Sep 20, 05:10 PM |
#37
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Earning My Ears
Join Date: Feb 12
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I booked my bubble seats 8th January for my flight 25th September. Obviously 747 cancelled and flight also cancelled.
They announced the withdrawal of the 747 on the 5th May and state on their website "you will be automatically refunded", 2nd September was 120 days since that announcement. I raised a dispute with my credit card (Santander) about it in late June and they have dragged their feet, I logged a complaint today with them, 5 business days for them to investigate, but probably longer "cause Covid". If I haven't got anything back by the end of next week I'm going to take Virgin to court via an MCOL, it's a relatively small amount but it beggars belief they could be this incompetent. Grrrrrrr |
14 Sep 20, 07:02 PM |
#38
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Very Serious Dibber
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I got my refund for my bubble seats for flights in June last weekend.
I haven’t had any contact with Virgin regarding the refund apart from them sending me an email the other week saying they were processing the refund and the money would be with me in the next couple of weeks. |
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18 Sep 20, 10:57 AM |
#39
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slightly serious Dibber
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Supposed to Fly 1st June got bubble refund money this week 14th. Appalling customer service.
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18 Sep 20, 05:57 PM |
#40
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Imagineer
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You know that scene in Beauty and the Beast where Lumiere, Cogsworth and Mrs Potts are all like "You must control your temper!" to the Beast?
I kinda felt the Beast's rage just there. Tried to get through on the phone and whilst waiting in the queue, I got a 'great, now hang up and follow the instructions on the text we've sent' and hung up on me. Did I press 1 to select the text service? Nope I am beyond furious. The worst of it is, I'm trying to talk myself down because it's all automated and if I even do get to speak to anyone (ha!) it's not their fault so the only person who is remotely bothered by my money being withheld is me. |
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