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Old 26 Sep 20, 07:19 PM  
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#21
Danlovesdisney
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Originally Posted by arielrocks View Post
Well... website no longer shows a direct train on 13/11. My tickets still say direct train so itís either sold out or a mess. Iíve tweeted to ask them to confirm.
same here, we are due to travel out on the 14th and return 18th dec, canít book new tickets but seemingly the direct train still running?! please update as to the response you get, thanks
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Old 28 Sep 20, 01:09 PM  
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#22
arielrocks
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Originally Posted by Danlovesdisney View Post
same here, we are due to travel out on the 14th and return 18th dec, canít book new tickets but seemingly the direct train still running?! please update as to the response you get, thanks
They tweeted back and said they are in the process of updating their timetable and to keep checking the website.
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Old 6 Oct 20, 03:20 PM  
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#23
arielrocks
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Well thatís it. Email rcvd today saying our trains have been cancelled and we can get a voucher if we want one. No mention of a refund.
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Old 6 Oct 20, 05:10 PM  
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#24
Sarryb
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Originally Posted by arielrocks View Post
Well thatís it. Email rcvd today saying our trains have been cancelled and we can get a voucher if we want one. No mention of a refund.
Hey,

You can actuator request a refund through the website, if you're lucky enough to find the form!

I messaged on Twitter DM with travel dates, madness, booking number, abs requested a refund. They processed it no worries. Hope that helps. Xx
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Old 6 Oct 20, 05:53 PM  
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#25
arielrocks
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Originally Posted by Sarryb View Post
Hey,

You can actuator request a refund through the website, if you're lucky enough to find the form!

I messaged on Twitter DM with travel dates, madness, booking number, abs requested a refund. They processed it no worries. Hope that helps. Xx
Thanks, I tweeted them and they sent me a direct link to request the refund. All done, takes upto 14 days to process.

No Disney this year.
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Old 6 Oct 20, 06:49 PM  
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#26
Sarryb
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Literally just read my post again only to notice all of the typos! Pleased you understood enough to get sorted out!

😂😂😂😂😂

Xx
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Old 6 Oct 20, 09:52 PM  
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#27
Rachv38
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I'm waiting to see what prices are like for next Dec. I was really looking forward to going at xmas time. I had my refund for both eurostar and disney within 7 days.
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Old 7 Oct 20, 06:18 PM  
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#28
kenville
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My October half term direct train was cancelled yesterday. Gutted, but not a surprise as probably couldnít go anyway with the quarantine. Called today and got a refund quickly.
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Old 7 Oct 20, 10:22 PM  
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#29
dopeymo
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We are travelling 22 Nov to 25 Nov
The direct train is no longer on the App but when I rang Eurostar yesterday they said that as far as they were concerned the trains were still running.
Anyone else going around this time?
Thanks
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Old 8 Oct 20, 07:15 AM  
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#30
purikura
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Originally Posted by dopeymo View Post
We are travelling 22 Nov to 25 Nov
The direct train is no longer on the App but when I rang Eurostar yesterday they said that as far as they were concerned the trains were still running.
Anyone else going around this time?
Thanks
We are going 7-10 December and havenít heard anything. Canít book the trains we have any more and canít change our seats, but we havenít been emailed about a cancellation..
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