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Old 17 Sep 20, 12:14 PM  
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matt987106
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did i see that DLP are doing a cancellation policy

I am sure i saw somewhere that DLP are doing a " cancel upto 7 days before you arrive for your money back "

is this still on the go and for what bookings, ive googled it and found various answers
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Old 17 Sep 20, 12:36 PM  
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CAD
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The zen guarantee.

I think it's for packages so you need to book hotel and tickets to qualify (doesn't cover transport).

You can cancel up to 7 days before for any reason.

From their website:

"Need to change or cancel your Hotel + Ticket package? As part of the zen guarantee, we are currently offering the possibility to change or cancel your booking with full refund anytime up to 7 days before your arrival date, excluding insurance(4). Also excluding transport fees, if applicable, according to our Terms & Conditions"

I spoke to Disneyland Paris before we made our booking for September 2021 and they confirmed this will be honoured (if it was in place at the time of booking) even if they remove zen guarantee in future.

Edited at 12:38 PM.
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Old 17 Sep 20, 12:40 PM  
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disneylandparis/en-g...sures-booking/
For bookings made from 23 June* 2020 onwards, we are offering free modification and cancellation for all Hotel + Ticket package bookings (excluding transport and insurance fees as per our Conditions of Sale) up to 7 days before your arrival. Modifications or cancellations made within 6 days before arrival are subject to the fees set out in our Conditions of Sale.
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