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Unread 25 Aug 19, 06:13 PM  
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MargaretMouse
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Companys with good customer services

I like to book a package and could someone tell me any companies they feel other good customer services, we have many health issues and are often on the phone,... I also heard once there was problems with over booking and some companies were much better than others helping customers., part of my holiday is finding a company that is just not interested in taking your money, but is also there when you have a problem or if there is a problem with Hotel etc. Thanks for any help... ,
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Unread 25 Aug 19, 07:21 PM  
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legallyblonde
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My magic holiday without a doubt - they are Disney specialists, so they know what they are talking about and go above and beyond to help you. They are actually members of the DIBB and have a good reputation on here.
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Unread 25 Aug 19, 07:23 PM  
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loves2plan
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Try Orlando Attractions too. I'd happily book with them (and have done), as well as My Magic Holidays
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Unread 25 Aug 19, 07:35 PM  
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MargaretMouse
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Thanks so much for the quick replies, is booking with either these companies rather than WDW direct does it make any difference ...
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Unread 25 Aug 19, 07:37 PM  
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mskitty
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I would also recommend My Magic Holiday. You get all the benefits that you would get booking direct but they are a small company who specialises in Disney holidays and so your consultant can really get to know you.
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Unread 25 Aug 19, 07:38 PM  
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legallyblonde
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I have done DIY and package holidays. DIY is great if the funds are available up front, but if you dont have funds available and want to pay off a bit of a time, then a package is the way to go. If I had funds myself up front, I would book DIY directly with airline and Disney.
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Unread 25 Aug 19, 07:43 PM  
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grommitt
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people made find it strange but Thomson/TUI have have my vote.
I have traveled with them worldwide over many years and when things have gone wrong they have been very quick to resolve the issue. I know other people have had issues but from my own exsperiance they have refunded me on late flights (2 occasions) looked after us during hurracan irma and dealt with a couple of hotel issues that i had all in the last 7 years.
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Unread 25 Aug 19, 07:55 PM  
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duchy
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Originally Posted by grommitt View Post
people made find it strange but Thomson/TUI have have my vote.
I have traveled with them worldwide over many years and when things have gone wrong they have been very quick to resolve the issue. I know other people have had issues but from my own exsperiance they have refunded me on late flights (2 occasions) looked after us during hurracan irma and dealt with a couple of hotel issues that i had all in the last 7 years.
Yes I'd find it strange. TUI were one of the companies last year who kept customers waiting weeks to find out what their new hotel would be when the AK pool closure was announced , by contrast My Magic had rung me, given me a choice of three hotels to choose from (at no extra cost ) within hours (and whilst the Dibb was still full of posts from people who had booked direct with Disney still trying to get through). My Magic also charged me less for the same as booking direct with Disney.
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