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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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23 Jun 20, 10:29 AM |
#1
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Earning My Ears
Join Date: Apr 15
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Disney Booking Line Wait - Manage my booking
Anybody else failing to get through to Disney? We need to tell them our preference before 27 June apparently, and can't email a change to the booking.
The email telling us to contact them to change this year's booking gives a number that we must call. We have yet to get through (and are thoroughly depressed listening to the Disney music whilst on hold). We called at the opening time this morning, and already were told that we had a 167 minute wait, so I assume they are actually open earlier. On one occasion yesterday we had the 'call back' option, but that hasn't been offered today. Twice now we have been cut off after an hour or so, and had to start again Gah!
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2022 Aug, CSR/Loews RPR, 2018 Aug, POR/Loews RPR, 2016 May, CBR/Loews PBH, 2014 May, 2004 POR, Honeymoon 1995 Anaheim 1990 WDW 1988 WDW |
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23 Jun 20, 11:07 AM |
#2
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slightly serious Dibber
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I'm on hold - just called the main number (I don't know if that's different). I called at 8:55 and it said they were closed, then called at 9am exactly and didn't get any option of a callback or an indication of wait time. 2 hours 5 mins so far...I need to cancel one room on our booking because 2 people now can't travel due to recently diagnosed health issues. But I also want to ask them about the remaining room at POFQ, given that there isn't a re-opening date yet. Will let you know if my call is ever answered!
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23 Jun 20, 11:58 AM |
#3
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slightly serious Dibber
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I got through after 2 hours 42 mins on hold Headline points were:-
1. We will be contacted about options available for accommodation. 2. They don't know where we will be offered but we won't be downgraded. We will be offered either the same level or above. 3. There won't be any charge for upgrades. 4. (This might not be relevant here but I'll include it anyway for info) In a couple of weeks they will be able to make amendments to bookings so we can call back and have our current 21 day ultimate tickets downgraded to 14 days and get a refund of the difference, without an amendment fee. Obviously there has been some info from CM's previously that hasn't turned out to be 100% correct but that's what he said and he checked the points with his manager.
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Edited at 11:59 AM. |
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23 Jun 20, 12:19 PM |
#4
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slightly serious Dibber
Join Date: Jul 14
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23 Jun 20, 12:25 PM |
#5
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slightly serious Dibber
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No mention of when we would be contacted unfortunately. He just said "you'll be contacted closer to your arrival date once we have the full picture of what hotels are opening when". I didn't press for a timeframe. I'm guessing they're waiting until a bit closer to the time to see who can actually travel, how many cancel etc. etc.
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23 Jun 20, 12:27 PM |
#6
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Gone all Goofy
Join Date: Feb 16
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hi could I ask what number you got through on? Currently on hold on 08001690749 no idea if i'm calling the right people.
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23 Jun 20, 12:45 PM |
#7
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slightly serious Dibber
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I called 08001690730 but I suspect all the calls get thrown into one queue.
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23 Jun 20, 12:57 PM |
#8
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Very Serious Dibber
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I'm on hold to 08001690730 - been 3 hours and now the music is silent, but I am still connected or am I?
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2017 - All Star Sports & Royal Pacific Trip Report All Star Music June 14 London Trip July 08 + Lapland Christmas 07 Pop Century May 07 + All Star Sports March 06 La Quinta Inn Lakeside March 05 |
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23 Jun 20, 12:58 PM |
#9
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Gone all Goofy
Join Date: Feb 16
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23 Jun 20, 01:02 PM |
#10
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Apprentice Imagineer
Join Date: Mar 14
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