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3 Jul 20, 05:47 PM |
#1
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Proud to wear my Ears
Join Date: Apr 19
Location: Hebburn, Tyne & Wear
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Disney Payment Extension September
Has anyone who has booked direct with Disney and due to travel in September received a payment extension?
We’re due to travel 20th September so our current payment date is 26th July. I rang to see if there were any extensions but the cast member who I spoke to said it was just July and August travellers who would receive the 35 day before extension. I know there has been conflicting cast member info on this before, so I was just wondering if anyone had received one? Thanks |
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3 Jul 20, 06:24 PM |
#2
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Serious Dibber
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When we found out about having to make a decision about the 35% discount I phoned and said everything about my flight were up in the air and I couldn't make a decision about accepting the offer if I wouldn't hear about my flights until August at the earliest. The CM I spoke too very kindly gave me an extension on my balance.
Unfortunately when I phoned last week about being moved resorts he told me I still had to pay on July 23rd, I told him I had been given a payment extension and he went away and spoke with guest relations. He told me this one time they would honour the payment extension that I was given but he confirmed to me they weren't offering these for people with September trips and I should've never been offered the payment extension in the first place. So I think unfortunately in your case you will still have to pay on July 26th
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2016: Disneyland California / 2018: Disneyland California & Walt Disney World (DBC) / 2019: Walt Disney World (POR) & Disneyland Paris (SL) / 2022: Orlando/Mexico Cruise & Disneyland California Next Trip: Canary Islands June, 2023
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3 Jul 20, 06:30 PM |
#3
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Thread Starter
Proud to wear my Ears
Join Date: Apr 19
Location: Hebburn, Tyne & Wear
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3 Jul 20, 06:34 PM |
#4
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Serious Dibber
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No problem! I'm glad I could help!
It may even be worth calling them back and putting on the sob story and saying that you don't want to pay all that money when you have no certainty with your flight and don't know if and when you can enter the country, I know that helped my case! you may end up being able to talk to someone more sympathetic!
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2016: Disneyland California / 2018: Disneyland California & Walt Disney World (DBC) / 2019: Walt Disney World (POR) & Disneyland Paris (SL) / 2022: Orlando/Mexico Cruise & Disneyland California Next Trip: Canary Islands June, 2023
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4 Jul 20, 10:06 AM |
#5
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slightly serious Dibber
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I’m just off the phone with them this morning. No payment extension.
I did ask and he went off to check but said none could be given. Confirmed that cancellation up to 8 days is still loss of deposit only. My balance is due 16/7 and if BA are going to cancel my flight it’s likely not going to done until end July if their previous months’ cancellation patterns are anything to go by. Amended my duration down from ten nights to five so I have a much smaller balance due now anyway.
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Offsite: June 98 June 06 July 08 Sep 10 May 19 July 22 Nov 22 June 23 Allstar Movies: Nov 16 CBR: Sep 2018 Cabana Bay: Sep 2019 Oct 2023 DLP: Oct 05 Sep 13 Feb 14 July 19 |
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4 Jul 20, 11:41 AM |
#6
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Very Serious Dibber
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I'm due to fly on 6th September, spoke to guest relations and had a note put on my file for payment for 35 days beforehand, it shouldn't be done and the main number staff didn't do it. I have the whole package booked with them and the agreement was (already paid deposit) that I would have to pay the flight costs as soon as accepted that we wanted to still go, but the rest was 35 days beforehand and I can cancel 35 days beforehand for a full refund, spoke to a few Guest Relations cast members to get them each to put a note on file/check file for note. So we have until 3rd August to make a decision unless the decision is taken out of our hands.
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2017 - All Star Sports & Royal Pacific Trip Report All Star Music June 14 London Trip July 08 + Lapland Christmas 07 Pop Century May 07 + All Star Sports March 06 La Quinta Inn Lakeside March 05 |
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4 Jul 20, 11:44 AM |
#7
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Very Serious Dibber
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Just to add, before the June 12th email came out, there was a new terms added that said any bookings up to 3rd October could cancel for a full refund, it doesn't show it now, but apparently it does still apply.
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2017 - All Star Sports & Royal Pacific Trip Report All Star Music June 14 London Trip July 08 + Lapland Christmas 07 Pop Century May 07 + All Star Sports March 06 La Quinta Inn Lakeside March 05 |
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4 Jul 20, 12:32 PM |
#8
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slightly serious Dibber
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Ah good to know! Might give them a ring back as they definitely said the last time I spoke to them that I could have a deadline extension
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Offsite: June 98 June 06 July 08 Sep 10 May 19 July 22 Nov 22 June 23 Allstar Movies: Nov 16 CBR: Sep 2018 Cabana Bay: Sep 2019 Oct 2023 DLP: Oct 05 Sep 13 Feb 14 July 19 |
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6 Jul 20, 02:28 PM |
#9
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slightly serious Dibber
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Just to update. Got confirmation from Disney today that my balance due date has been moved to 6/8. Thanks for the help!
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Offsite: June 98 June 06 July 08 Sep 10 May 19 July 22 Nov 22 June 23 Allstar Movies: Nov 16 CBR: Sep 2018 Cabana Bay: Sep 2019 Oct 2023 DLP: Oct 05 Sep 13 Feb 14 July 19 |
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6 Jul 20, 03:00 PM |
#10
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Thread Starter
Proud to wear my Ears
Join Date: Apr 19
Location: Hebburn, Tyne & Wear
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