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Accommodation Hotels, Resorts, Villas Questions and Info |
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9 Nov 19, 07:57 PM |
#1
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Imagineer
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BA hotel service -amazing
Just want to shout about the amazing service I had from British AIrways this afternoon, they get a lot of bad press but yet again have went out there way to help.
We have just returned from Orlando on our second trip this year(very blessed) I had booked another trip for late April next year, but couldn’t get the hotel on idrive I wanted so booked another(was happy with this, but really wanted my original choice) anyhoo, was looking on website today and noticed there was now availability at my original choice of hotel, called BA but the woman said there was no availability I though ah it. Just be sold out again. So I decided to go back on to website and do dummy booking and hotel was there ! So called them back spoke to a lovely woman called JAckie who confirmed it was showing as available and she said she would need to email hotel to confirm that they had a room but it would take about 72 hrs to get confirmation I said no problem, about an hour after call Jackie called saying hotel confirmed they can accept my booking, so it was to be £25 admin fee and £85 extra to pay but for the inconvenience would waive both fees - I was very impressed and extremely with this |
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16 Nov 19, 11:09 AM |
#2
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Imagineer
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How lovely of Jackie to give you such fantastic customer service! That’s wonderful you can now relax and have the vacation you wanted. Enjoy every minute of it once you get there.
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1998 Comfort Inn LBV, 2000 AS Music, 2002 Spring Hill Suites LLB, 2004 AS Movies, 2005 Comfort Inn LBV& Sequoia Lodge DLRP, 2007 AS Movies. September 2009 Port Orleans French Quarter, Yacht Club August 2013 "Club Level" WL August 2015, CBR Celebrating 26 Years Together October 2017. |
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16 Nov 19, 01:37 PM |
#3
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VIP Dibber
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How lovely. I have to say that BA have always been very helpful whenever I have called them.
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ALISON 1998 Villa in Kissimmee 2009 Animal Kingdom Lodge 2011 Animal Kingdom Lodge 2014 Villa Lake Berkeley 2016 Villa Bass Lakes 2017 Villa on Solana and Vero Beach 2018 Villa on Highlands Reserve and St Pete Beach 2019 SLC, Cabana Bay, Highlands Reserve & Coronado Springs, 2020 Feb half term villa chilling. 2022 villa on Calabay Park and a trip Clearwater beach. 2023 Orlando and Clearwater |
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