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Old 16 Dec 19, 12:39 PM  
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EssexSue
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I'm getting the hang of it now, I was being far too gentle!
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Old 22 Dec 19, 06:33 PM  
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It hasn't got enough lights on! Adding more! My life would have been better if I'd bought an unlit one!
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Old 22 Dec 19, 11:42 PM  
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Originally Posted by EssexSue View Post
It hasn't got enough lights on! Adding more! My life would have been better if I'd bought an unlit one!
Is it sorted now?
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Old 23 Dec 19, 01:09 PM  
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Originally Posted by Colette-S View Post
Is it sorted now?
It's lucky it's not gone out the French door! (Mainly cos I can't find the key!)
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Old 23 Dec 19, 01:56 PM  
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Oh dear still a work in progress then
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Another one with grandson
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Old 23 Dec 19, 04:22 PM  
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Originally Posted by EssexSue View Post
It's lucky it's not gone out the French door! (Mainly cos I can't find the key!)
Oh no 🙈🙈🙈
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He just hasnt met me yet!
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Old 24 Dec 19, 12:28 AM  
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I'm afraid to say uk balsalm hill customer service is diabolical. I speak from bitter experience I'm afraid. The US trees seem much better quality the one I had was hideous and so was the palava to send it back.
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Old 24 Dec 19, 06:38 PM  
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Originally Posted by soooexcited! View Post
I'm afraid to say uk balsalm hill customer service is diabolical. I speak from bitter experience I'm afraid. The US trees seem much better quality the one I had was hideous and so was the palava to send it back.
It's not hideous it's just because of all the initial drama I lost enthusiasm for decorating it. I agree about customer service, we wasted literally hours trying to get the problem sorted!
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Old 25 Dec 19, 09:00 AM  
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Originally Posted by EssexSue View Post
It's not hideous it's just because of all the initial drama I lost enthusiasm for decorating it. I agree about customer service, we wasted literally hours trying to get the problem sorted!
My niece bought a tree at the same time hers was a different style to mine. Mine was nothing like the pictures and can only be described as bald pipe cleaners 😬 She was pleased with hers and even more chuffed with hers as it ended up being free! They sent her two she tried to contact them for days to send the extra one back. Couldn't get hold of anyone so sold it weeks later. I had to take to their fb page in the end and all I got was "Thanks for reaching out to us!" I had to do a chargeback on my credit card in the end. They wanted me to pay a courier to send it back.
Hope yours is sorted now.
Edited at 09:01 AM.
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