Cancelling Keys to the Kingdom

[Pixie24]

Has anyone cancelled Keys to the Kingdom and if so what was the process? On MDE it says to phone (gives US number) but don’t want to be in a 20 hour queue to the USA if I can help it! TIA.

[Orlandoguy]

You can only cancel by phone and by calling them direct sadly

[bighal]

Its will be a different number and department that you ting so you should get through fairly quickly. If you don't have free international.calls there are phone numbers you can call that come out of your call packages even if on a mobile. We use +443301173872 then the full US number including country code then the #. The calls end up free.

[dippiedawnie]

Let us know how you get on as I will no doubt be cancelling at some point 😔

[Pixie24]

Thanks everyone, I'll call the US number and report back.

[gavvy]

If the tour is on when the park is still closed then they should automatically cancel it.

[scottishgirl1]

I called the events number 407-939-8687 on Friday to cancel for July and the refund is on my card today along with all the other dessert parties/ dining cancellations.

Faultless service from Disney. No refunds from other companies through yet.

[Pixie24]

I cancelled it this afternoon, really quick and easy. I feel sad as we have wanted to go on in for ages but it’s another thing ticked off the list, even though the holiday is still not officially cancelled. Maybe we will get to do it sometime in the future, fingers firmly crossed! Thanks everyone who replied.

[VizslaMom]

Thank you for the phone number, Scottishgirl1 !

I shall give them a call to cancel my KTTK tour and Villains After Hours party. Was due to go in June, now re-scheduled for late November, but we'll have to see about the viability of that.
Sad times all round...

Stay safe, Everyone!