Disneyland Parks customer service?

[gk172]

Bit of a long one but my husband booked DLP for my 50th birthday and we spent it in the park I went got my birthday badge and found a coin maker ‘best day ever’ which I got then we went shopping and I picked up a load of stuff including the ‘best day ever’ fridge magnet but unfortunately when we got home they hadn’t put the magnet into the bag , so I emailed customer service with my receipt and my coin and badge asking was there anything they could do as it was my special day and I really wanted the magnet. They have came back with no exchanges but they will refund me the money, also to go onto the Disney site and re buy it... but it’s not there

We went onto eBay and someone’s selling it for 3 times the value! I do t mind someone making a profit but that’s too cheeky.

Is it worth emailing again or am I wasting time or what are the chances of Disney sending one out but just not tell me? I know it’s just a magnet but it was a special day the first wee holiday hubby and I had with no kids And the only time I could spend my birthday in Disney.

Thank you if you’ve stayed with me and any advise most welcome

[mcoler18]

Hi, We are going the week after next. Post a picture of the magnet and I will try and think on toget you one and I will post it to you when we get back.

[gk172]

Thank you sooooo much I would love that I can send you money before or after whatever suits you I’ve dealt with C.S in Florida and they were so helpfull pity Paris isnt the same

[mcoler18]

I'll take a picture of that and if I manage to get one I will contact you when I get back.

[gk172]

Thank you so much ☺️ That’s really good of you 😊 x