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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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16 Mar 20, 07:10 PM |
#151
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Apprentice Imagineer
Join Date: Jul 15
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29 Mar 20, 10:35 AM |
#152
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Imagineer
Join Date: Jun 07
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I filled the form in on the 15th March. I’m not expecting to hear back from them while we’re on lockdown but thought it would be useful to record the date. Did you hear back from Barclaycard first or directly from the ombudsman?
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29 Mar 20, 12:21 PM |
#153
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Apprentice Imagineer
Join Date: Jul 15
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I heard from the ombudsman first, they let you know that they've received it, turnaround is longer than usual. I then heard from the ombudsman to say that they had written to Barclaycard, it also stated the timescales for everything. I am still waiting for Barclaycard to tell me how they have decided the new figure. As it's twice what they originally said, it would be interesting to find out. Good luck, it costs nothing, it's just the waiting unfortunately
I would wait it out, but from what Barclaycard wrote, the FO has told them they have to give full amount. Good luck Edited at 05:07 PM. |
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9 Apr 20, 04:59 PM |
#154
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Apprentice Imagineer
Join Date: Jul 15
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Another update, not fully sorted but that’s due to Barclaycard not checking if they had refunded me anything. Initially Barclaycard would only refund mine and my husband’s flight differences, but didn’t actually refund it to me. I wrote to FO, then Barclaycard gave me the other part of the refund, but still haven’t given me the initial amount. I have now got an answer that I have wanted all along. It appears that they are refunding me all of my losses, and it appears from what they have written, that it’s due to being told to by the FO. Unfortunately they didn’t refund me the initial partial amount, so I have had to chase that up. I will be happy once that’s in my account. So, those that have had to go to the FO, don’t give up, I wrote at the beginning of the year and due to so many people writing to them it took a while, now this covid 19 has hit, I expect delays.
Very complicated, losses were £699 Barclaycard would only refund £233, but didn’t give it me FO told them to give me full amount Barclaycard gave me £466 Had to chase up Barclaycard for £233 still not refunded. Edited at 05:04 PM. |
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9 Apr 20, 07:30 PM |
#155
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Apprentice Imagineer
Join Date: Jul 15
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10 Apr 20, 11:18 AM |
#156
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Apprentice Imagineer
Join Date: Jul 15
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10 Apr 20, 11:24 AM |
#157
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Imagineer
Join Date: Jun 07
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Thanks! Yeah there’s nothing I can be doing anyways at the moment so I’ll just let it run on and see. I’ve had zero contact since filling in the online form with the FO - I had to look in my emails to find the “thanks for filling in the form” email to double check if actually submitted it and hadn’t filled it in and forgot to send it.
I’m glad it looks like you’re getting sorted with yours! I’ve no idea if we’re going to end up going on this rearranged flight now so I may end up having to make another claim, though I’ve got til August for it to sort itself out. When did you rearrange for? |
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10 Apr 20, 12:55 PM |
#158
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Apprentice Imagineer
Join Date: Jul 15
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10 Apr 20, 01:15 PM |
#159
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Imagineer
Join Date: Jun 07
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Looks like we could be claiming a second time. I do wonder what happens if we’re unable to travel and have to get a refund on the new holiday (so I’d have to claim my flights back from TUI) and then if Barclaycard would want the consequential losses back as I assume TUI would have to give a full refund.
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10 Apr 20, 04:45 PM |
#160
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Apprentice Imagineer
Join Date: Jul 15
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I'm hoping that the airlines will refund, to be honest I wouldn't mind shifting ours to the same time next year. I don't fancy trying and then waiting for consequential losses, I will have been waiting for refunds longer than I've waited for the holiday 🤣
Finally got the original £233 that Barclaycard was supposed to have refunded in December. So I have now had all of my consequential losses refunded. Edited at 11:47 PM. |
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