Hermes - don’t you just love them!

[Peko]

Originally Posted by duchy

You are complaining they delivered it too quickly ... or delivered an empty box ?

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Sounds more like an observation that the item was delivered well before the email arrived saying it was out for delivery, rather than a complaint.

[Ryles]

Just watched a video on Facebook of a Hermes driver loading up his van. Literally chucking the parcels into the back. If any were fragile they’d have been in bits! 😡

[Taffy1959]

Our Hermes delivery man is very good the problem I seem to have is they lose them at their depot.
Christmas 2018 I ordered a Christmas stocking for my granddaughter from Disney and ended up getting a refund from Disney as Hermes lost it.
It arrived on 31st January 2019.
Last Christmas I ordered a Tinkerbell sweatshirt from Disney for the same granddaughter ended up with another refund as they lost the parcel.

[Leggibone]

Originally Posted by VeryexcitedH

I ordered a parcel from Superdry which was being delivered via Hermes. It said it would be delivered last Thursday between 10-2. I forgot about it and yesterday checked to see the status as the same, delivered between 10-2 last Thursday. Tried in vain to get in touch with Hermes but it was impossible, live chat still said it was out for delivery last Thursday! 🤦 Phoned Superdry and they checked their system and the parcel was logged as damaged. On my email it said damaged/lost in transit. £200 of Superdry stuff... 🤔

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My friend has had the same issue with 2 Disney store orders! Drives us mad, if there was a more expensive shipping option for someone else I’d use it!

[lizzie145]

Originally Posted by floridasgirl

Surely you will get a refund though?!

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perhaps the issue that the parcel didnt go missing, there is a lot of evidence out there that the good stuff is stolen.

[CarolynU]

I’ve just bought my new prescription glasses. They will be here in around two weeks! £500+ of glasses that they now want to deliver by Hermes!
No thank you. Not a ghost of a chance. I’ll do a store pick up! Can you even imagine waiting for your new glasses to help you to see better, and then finding them in 20,000 pieces having been thrown over a wall into a concrete patio ?!

[VeryexcitedH]

Originally Posted by floridasgirl

Surely you will get a refund though?!

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Of course but that's not the issue in my eyes. I spent a long time chasing Hermes to find out what actually happened to my parcel and in the end didn't get the answer I wanted because they didn't offer the ability to speak to a person. They shirked their responsibility and passed me back to Superdry. Yes I got a refund, or in actual fact the lady on the phone from Superdry recorded the parcel as "damaged/lost" on my email and reordered everything.

This was done yesterday and this morning three of the six jackets I ordered arrived via DPD. The other three jackets have been sent via Hermes at 1.08am and will arrive goodness knows where.

The point is indeed, as a pp stayed, that there is a "lost parcel" with over £200 (£400 if you go off full retail cost!) of products out there. (I don't normally spend £200 on 6 jackets but I was ordering for size/style.)

I do wonder when the Hermes parcel will arrive in relation to the DPD parcel. 🤔

[ChrisS]

I haven't used any courier since Hermes delivered the item, below, to us Aug 2014. They really did exceed themselves... SMH

[floridasgirl]

Originally Posted by Peko

Sounds more like an observation that the item was delivered well before the email arrived saying it was out for delivery, rather than a complaint.

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I thought the same.