Will I be reimbursed in full by my TA?

Alohomora · 20 Apr 20, 08:56 AM

Morning all!

My situation is, we are flying on 8th August for three weeks to Florida to visit Universal and the Seaworld parks as well as a couple of other excursions we have paid for in full.

I know nobody knows what is going to happen by August but if my holiday is cancelled, can I claim the full amount paid for the package back from the TA? I honestly wouldn't mind transferring to the same dates next year but it isn't looking likely that either of us can get those dates off work, unfortunately.

What I don't want to happen is for our flights to be going and our hotel open but the parks are still closed as it is the parks we are going for.

We still have over two weeks until we have to pay the balance but I am not convinced we will be any closer to a resolution then either.

Is anybody else in the same situation and what have/are you planning to do about it?

Thank you

munmun · 20 Apr 20, 09:13 AM

Originally Posted by Alohomora

Morning all!

My situation is, we are flying on 8th August for three weeks to Florida to visit Universal and the Seaworld parks as well as a couple of other excursions we have paid for in full.

I know nobody knows what is going to happen by August but if my holiday is cancelled, can I claim the full amount paid for the package back from the TA? I honestly wouldn't mind transferring to the same dates next year but it isn't looking likely that either of us can get those dates off work, unfortunately.

What I don't want to happen is for our flights to be going and our hotel open but the parks are still closed as it is the parks we are going for.

We still have over two weeks until we have to pay the balance but I am not convinced we will be any closer to a resolution then either.

Is anybody else in the same situation and what have/are you planning to do about it?

Thank you

I think there are many people in your situation and it's a choice only you can make. Can you talk with your TA prior to the time the balance is due.

We have choosen to curtail our holiday for this year and move it to next year, but we have booked DIY and have had some great conversations with accomodation and hope to get the same accomodation next year.

My daughter has a Virgin package and hopes to move it to next year. It is difficult for them to know at this time when her holidays will be, she is a hospital doctor and frankly no one is talking about next years leave there are more important issues at the moment.

So they will move it so they dont lose the deposit and try to negotiate the leave or move the holiday again next year.

You have to decide what's best for you but maybe pick a date and move it and hope the leave works out. Employers are going to have to be very flexible about leave next year I think.

**cartoonp** · 20 Apr 20, 09:57 AM

Yes havea look HERE

Alohomora · 20 Apr 20, 03:35 PM

Thank you for your replies and help.

I appreciate it.

**taffs travels** · 21 Apr 20, 08:11 PM

Hang on until the last possible moment,you should have a clearer idea of the situation by then,but whatever your decision pay by credit card.(more coverage for re- imbursement).

Alohomora · 24 Apr 20, 10:14 AM

Originally Posted by taffs travels

Hang on until the last possible moment,you should have a clearer idea of the situation by then,but whatever your decision pay by credit card.(more coverage for re- imbursement).

Thank you for your reply. Unfortunately we can only pay the balance by bank transfer. The deposit was paid on credit card, which was �1200 so I think we should have the whole lot covered under Section 75.

sully301 · 24 Apr 20, 03:14 PM

I was told yesterday by probably the same company that Disney have said that they won't open the hotels if the parks aren't open so you would be entitled to a refund if parks not open. I think our biggest problem is when is the USA/Florida going to allow tourists back in

Guest · 24 Apr 20, 09:29 PM

Originally Posted by Alohomora

Thank you for your reply. Unfortunately we can only pay the balance by bank transfer. The deposit was paid on credit card, which was �1200 so I think we should have the whole lot covered under Section 75.

I would tell them it's credit card or go whistle...

Right now only a completely stupid travel agent is going to turn down actual money just because you want to pay on plastic.

If they don't accept it then it's could be because they are in danger of going under. When CC companies get wind if a business in trouble they hold onto the funds rather than releasing them in case they end up being on the hook for refunds.

Any company refusing CC payments at the moment is likely to be out of business next month

trampslikeus · 25 Apr 20, 11:28 AM

Originally Posted by Guest

Any company refusing CC payments at the moment is likely to be out of business next month

Not necessarily true. Some companies have been stipulating bank transfers for payments since UK government stopped them passing on transaction fees for card payments a couple of years ago. That is their business model under which they can theoretically offer a cheaper product to their customer. Also your money would be safe under ABTA/ATOL registration.
Personally I wouldn�t use such a company as it is too inconvenient

TerryYa · 26 Apr 20, 12:06 AM

Originally Posted by Guest

I would tell them it's credit card or go whistle...

Right now only a completely stupid travel agent is going to turn down actual money just because you want to pay on plastic.

If they don't accept it then it's could be because they are in danger of going under. When CC companies get wind if a business in trouble they hold onto the funds rather than releasing them in case they end up being on the hook for refunds.

Any company refusing CC payments at the moment is likely to be out of business next month

They've already paid the deposit on credit card so they won't be any more or less covered whatever way the balance is paid.

This is the best of both worlds really. Customer gets protection and agent doesn't have card fees eating into margins.