Paying final balance for July- an update

[lam]

Originally Posted by baggies

Thank you, I did call straight back but it was a 50min wait so decided I would calm down and try again another day, fortunately with the 35 days I now have plenty of time

See more...

I must've got the same person as you then!

I was due to go for 5 days 18th July @POR with free qsdp and giftcards totalling $300. Balance due next weekend.

When I asked what my options were, it was cancel and lose my deposit or pay amendment fee and additional costs for 2021.

She wouldn't budge. I told her that was not what was happening on the WDTC UK phone line and asked her to double check with a supervisor.

15 mins later, she agreed to rebook everything to 2021 with no amendment fee but said she had to cancel the original booking (ie not a transfer) and issue me with a new holiday invoice number. She said my deposit and payments would be credited to my new booking .

She was adamant that if a new offer arose, i'd have to cancel my booking again but this time,lose my deposit and rebook new offer.
I said thats not what uk dibbers being told. They were told they could transfer to the new offer for an amendment fee of £50.

She categorically denied that any new booking offer was an amendment and said she had no details of any offers for 2021 and didn't think there would be as theres been a lot of bookings for 2021!
If I chose to move to a new offer, it'd be treated as a cancellation and i'd lose my deposit.

It was a bit of a struggle, but I finally got my hols transferred without losing my deposit or paying an amendment fee.

I had to pay 'a change in price' for the 2021 booking (room more expensive & 21 day ults more expensive too)ADDITIONAL COST OF €242 BUT NO DINING OR GIFTCARDS with that.

and if there are no offers, I fully intend to 'downgrade' my booking and pay the amendment fee to do so!

What a saga!

[lam]

ON a brighter note, at least I get a new countdown

Hurrahh.

[holidayforever]

Originally Posted by missybpink

Ok bit of info for you i'm going 30th Aug and i have just been given the exact same deal cancel full refund, payment 35 days before or a free move to next year, spoke to a lovely lady called Larkin.

See more...

Oh great news have today decided to cancel due to go 27th Aug will give them a phone call to see if I can get my deposit back . Thanks for the info .

[Floridajill]

Originally Posted by DisneyYoda

It does seem that they are being inconsistent.

Mine was for resort plus tickets only. I wonder it it’s an issue if you had flights included?

One other point... no email yet for me. Hope this isn’t a sign of a mistake!

See more...

After 2 hours yesterday frantically checking my emails for the cancellation email I phoned back and spoke to another agent who confirmed my booking had indeed been cancelled and my £250 deposit refunded. She resent the email which like others have said shows the cancellation with £0 balances all over it.

I’m sure your booking cancellation will be fine!

[DisneyYoda]

Originally Posted by Floridajill

After 2 hours yesterday frantically checking my emails for the cancellation email I phoned back and spoke to another agent who confirmed my booking had indeed been cancelled and my £250 deposit refunded. She resent the email which like others have said shows the cancellation with £0 balances all over it.

I’m sure your booking cancellation will be fine!

See more...

Yep , my email arrived over night. Mine shows the £50 amendment fee I had for changing resorts. I know that’s not refundable. So £200 coming back.
👍

[KazMT60]

I’ve just come off of the phone from WDTC, cancelled our holiday for 23 August. We had the hotel/tickets/flights all booked through them. I have had the £200 Disney deposit refunded but lost the £400 flight deposit.

[HansysMum]

Originally Posted by KazMT60

I’ve just come off of the phone from WDTC, cancelled our holiday for 23 August. We had the hotel/tickets/flights all booked through them. I have had the £200 Disney deposit refunded but lost the £400 flight deposit.

See more...

Thanks for this info as we have everything booked with Disney too. Did you just say you wanted to cancel and ask for the deposit back? I want to call this morning.

[tigertoots]

Originally Posted by Floridajill

Result! Thank you OP. I have had my booking cancelled and my £250 deposit refunded!

See more...

Glad to hear it!

Originally Posted by scottishgirl1

Does anyone know what date they have extended the 30th June deadline to?

See more...

Not sure but definitely beyond our arrival date with was 11th July for 14 nights.

Originally Posted by Floridajill

Did anyone get an email confirmation of cancellation and refund?

See more...

The email I got was like a reprint of the invoice except with all the balances zeroed. She said expect it on the CC in a week or so.

See you soon WDW

[Taggie]

Our holiday is booked for 6th September, but they want the final balance by the end of May. We booked the whole package direct with Disney, I don't get why we have to pay the end of May when we aren't going until September, they are not going to know anything that is going on by then probably anyway.

Anyone else in this situation?

[baggies]

The policy is now changed to not having to pay for hotels until 35days before, sorry I dont know the flight situation as I didnt do those with WDTC UK.