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Trip Planning Florida Florida Holiday Planning Questions, Suggestions and Tips. |
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3 Sep 20, 11:12 PM |
#11
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Thread Starter
slightly serious Dibber
Join Date: Jan 16
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Wow! You must’ve got lucky 😂. I’ve contacted Netflights via Twitter, email, phone & Facebook messenger. Every time they’ve said they are still waiting for Virgin. I requested the refund on 23rd May. They say Virgin are taking up to 120 days but won’t tell me when they actually passes the request onto Virgin 🤷🏼
At least they do actually get back to you. Lastminute.com won’t even acknowledge my New York flights for jan 21 have been cancelled and have closed all communication channels unless travelling in the next few days. Reading online that they are not even passing on full refunds to customers! 😱 |
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4 Sep 20, 06:47 AM |
#12
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Getting Excited
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I found out by asking Virgin when they received my claim from Netflights. It was 36 days after I raised the claim. Netflights claim they forwarded claim straight away. Virgin say they didn't receive it until 36 days later. Probably both are telling the odd fib so my 120 days will probably be 156. On top of that is how long before I get the money back. Virgin take 3 weeks (14 working days) so I've no idea how long Netflights would take. All in all I'm not expecting anything back for at least 200 days.
I raised chargeback on the same day as raised refund request but that is also 6 weeks to look at it and then 6 weeks for the chargeback. Probably longer if the truth be told. So far on day 76. |
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4 Sep 20, 06:55 AM |
#13
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Imagineer
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I got my refund around the time we were due to fly .
It was virgin but on a delta code . I had also spoken to Delta and they were brilliant , they told me that they had authorised the refund and it was down to the booking agent to issue it . Once I told Netflights the refund followed quickly .
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4 Sep 20, 06:59 AM |
#14
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Thread Starter
slightly serious Dibber
Join Date: Jan 16
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4 Sep 20, 07:12 AM |
#15
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Getting Excited
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4 Sep 20, 07:46 AM |
#16
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Thread Starter
slightly serious Dibber
Join Date: Jan 16
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5 Sep 20, 03:16 AM |
#17
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Serious Dibber
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I got my refund from netflights 2 days ago and request was submitted on 29th march.
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5 Sep 20, 07:54 AM |
#18
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Imagineer
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__________________
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5 Sep 20, 12:25 PM |
#19
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Excited about Disney
Join Date: Mar 07
Location: Cheshire
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we were on Virgin Man- Mco 19th May with Netflights and got an email last Friday to say refund has been accepted and will be back on my card in 3-5 days. it arrived on Wednesday... at last
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8 Sep 20, 04:28 PM |
#20
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Thread Starter
slightly serious Dibber
Join Date: Jan 16
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UPDATE:
Got money back via credit card (chargeback) on Friday. Got a response from Virgin (I asked them when Netflights submit my refund claim) saying the request was received 7/7/20. That’s 45 days after I requested it via Netflights! So my 120 days would be early November! Have to wait 45 days now from when chargeback took place. |
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