Hotels.com / Clubcard Vouchers Cancellation

[loola30]

For those that have cancelled, what form did the refund of the Clubcard points take? Did you just get a Hotels.com voucher for the amount or did you get the points back on your Clubcard account? Thanks.

[Tiggers Pal]

When I cancelled mine back in May I was told by Tesco that I would have the points returned however I am still waiting on that happening. I have since been told that how cancelled Clubcard bookings will be refunded has changed and Hotels.com are now only providing a voucher for the value of the Clubcard voucher.

I was told the day I cancelled my booking that I would be refunded the points and a form was apparently completed that day but as yet no refund of points. The cash part was refunded to my credit card on 2nd June. I spoke to Clubcard again on 11th June and this was when I was told the points were no longer being refunded. As I had previously been told they would be Clubcard are chasing this for me.

They called me on Saturday to advise that the forms are only being submitted once a week and mine was only submitted last Friday as they had missed the cut off the previous Friday. I questioned this as it was the Thursday I called them but they couldn’t say why it was missed in that case. The person who called me on Saturday said to give it a few more days, however if I haven’t heard anything by Friday I will call them.

[NewtoOrlando]

I’m waiting for a refund too. I paid £62 and the rest I paid for in clubcard points. The hotel cancelled my booking last week, h spoke to hotels.com on Sunday who said I would get £62 back in cash but I could get an answer back about how long the points would take to go back on!

[Disney Jo]

I have been communicating with Hotels.com about moving my Gatwick hotel the night before to our holiday which we moved to May 2021. I had an email today to call hotels.com because they had heard back from Bloc to confirm the move. I had to pay the total amount (minus £20 that I paid previously in cash and the rest was vouchers), they then said that I would get the Tesco vouchers refunded to the card I paid on - which I paid by CC which would mean I would get the cash equivalent.

Whether it is returned in cash or back to Tesco vouchers I don't mind, I am happy that I could move it.

[loola30]

I've also been told something completely different between the live chat I had last night and the live chat I had this morning. Nothing like consistency, eh?!?

They have now said that the Clubcard element will come back to me as a Hotels.com voucher (shame as I wanted the points so that I could add them to the current points value I have and get more off my future booking). We shall see...

[GoldenAvalanche]

I had the points returned within 72 hours, and they were converted into clubcard vouchers in the last statement (May was it?) So I don't have to use them for hotels.com (I'm hoping to though, reminds me to check the date)

[GoldenAvalanche]

I've just logged into my account and I'm on minus 300 points! (not including vouchers) i guess it's from where I've had all my florida stuff refunded.

[mason1]

I cancelled with hotels.com a couple of weeks ago. Received the cash refund within a few days. Tesco clubcard has been a whole different story! I rang twice, as there was no option to email, and I received 2 different versions of what would happen. I managed to complete an email form at the weekend, and they confirmed that hotels.com should be sending me a voucher for the equivalent value of clubcard vouchers used. I’ll give it another week and chase again.

[daffodil92]

I cancelled a booking with Hotels.com. They refunded the taxes. Tesco told me by email that Hotels.com would refund the value of the Tesco vouchers as a hotels.com voucher AFTER the date I should have travelled in August. If this happens that’s fine as I’m happy to book again ...

[loola30]

Originally Posted by daffodil92

I cancelled a booking with Hotels.com. They refunded the taxes. Tesco told me by email that Hotels.com would refund the value of the Tesco vouchers as a hotels.com voucher AFTER the date I should have travelled in August. If this happens that’s fine as I’m happy to book again ...

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Oh, so I'd have to wait until September to get my voucher to use on my new booking. Madness that they wouldn't just let me transfer the booking!