Extension on banked points

[shepherdypie]

Originally Posted by arielrocks

For anyone who hasn’t got the time to hold on the phone drop them an email through the contact us part once you are logged in.

It took 4 days for a response
But it’s all in writing.

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No consistency is there! I emailed and the response was I need to ring!

[arielrocks]

Originally Posted by shepherdypie

No consistency is there! I emailed and the response was I need to ring!

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That’s what they told me over chat.

[Mr Tom Morrow]

Originally Posted by Helenr

Yes Mr Tom Morrow has has 2019 December extended

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Thanks Helen. Been crazy busy here.

[unixgirl]

My account now shows 200 points in 2020 use year and 400 in 2021, when I went to book online it was going to take from 2021 year so I'm going to phone later and check that is correct as obv if I have any left over I want to bank them. The latest holiday with the family (now moved to Nov) will use 350 points and I plan to go again solo in April/May next year. I'm really pleased that Disney are doing this with the points, so much better customer service than VA who have been really difficult.

[unixgirl]

Originally Posted by unixgirl

Got June use year - holiday was moved twice now and on hold waiting to see what they are going to do - been on hold for ages, lady said there had been an email about it and could I hold. Of course it's not just the points - got the flights to rearrange and a 2 day stay in Universal with BA that I needed to add on as I'd banked points and then could only use 50% of them. The points are being extended for another year. Taken about 30 mins so far. The lady has to fill in a special form.

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Hmm - so I went on chat and the chat person said the 2020 points would expire at the end of May this year, now I've got to wait on hold again 60 mins to try and get this resolved and the reservation booked.

[unixgirl]

Originally Posted by unixgirl

Hmm - so I went on chat and the chat person said the 2020 points would expire at the end of May this year, now I've got to wait on hold again 60 mins to try and get this resolved and the reservation booked.

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Ok so took an hour on hold and apparently the points won't resolve themselves until the 2nd week in June at which point I can phone again and get all sorted to use the expiring points at earliest vacation.

[skstorm]

The number everyone has been ringing on is it the 800 800-9800 one. (will use the 001 in front)

[skstorm]

Originally Posted by Twentyyears

If I have it right your 40 points are actually 2019 banked for 20/21 use. If extended they would need to be used by May 22 so not able to be used for August 2022.

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I'm not sure that is the case I think the 40 points were from March 20-March 21 banked into
March 21 - March 22 or else I wouldn't have been able to use them for an August 21 trip.

From what I read I have until end of March to have the 2022 use year points put back into that year and I cant take a chance that they wont be as I will need them to move the holiday into August 2022 but trying to figure out what would happen with the 40 points banked into this year

[skstorm]

ok I just got off the phone with member services and cancelled our reservation for August. if it ends up going and there is availability we always have the option to rebook. Very nice gentleman who advised points should go into RCI and genuinely didn't seem to know about anything else. I mentioned other international owners had been having points extended and was there anything that can be done and he offered to speak to his supervisor, came back and said there were currently exceptions for international travellers he hadn't been aware of and he could do it.

He has transferred 150 points back into the current use year put 60 borrowed points back into the 2022 use year and has put in a form to have 40 banked points from March 20 into the 2022 use year for use between March 22 and Feb 23 - these should show up in 5-7 days which would suit us down to the ground as hoping to go in August 22 if we have to cancel.

the cut off for putting points back into the use year that they came from is 1st May apparently.

everything is now where it should be apart from the 40 points so fingers crossed it all happens as he advised and I will be a happy bunny.

We are keeping the reward flights for now and decisions don't have to be made about tickets until June if things change drastically before August and we think we can go we can always book again if there is room

[Andi]

Fabulous result skstorm.