Email on reservation

[Kellea]

Hi,

Just a quick one. I’m new to renting out my points. When I’m booking for my renters, I always leave my email as the email on the booking form.
Is this correct or should I put the email of the renter down?

[YorkshireT]

Originally Posted by Kellea

Hi,

Just a quick one. I’m new to renting out my points. When I’m booking for my renters, I always leave my email as the email on the booking form.
Is this correct or should I put the email of the renter down?

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Yes I leave my email on. Make sure you put your renters name down as lead person as the only way to change that is to call up or go to chat. I found that out when I booked Riviera for a renter at speed as it disappeared and came back again before someone else took it and then I had to contact them to change the lead booking name. All other names can be changed or added to though through the system.

[Hil]

I don’t know whether this is ‘correct’ but I also leave my email as the contact, but give their email in the guest info section. I forward on any emails to the renter about their reservation.

I had assumed the lead guest would receive confirmation too, but one renter told me they hadn’t received anything direct from DVC so I queried it and was told you have to ask MS to manually add the guest email in for communications. Default setting was for only the member to be emailed.

[Hil]

Originally Posted by YorkshireT

Yes I leave my email on. Make sure you put your renters name down as lead person as the only way to change that is to call up or go to chat. I found that out when I booked Riviera for a renter at speed as it disappeared and came back again before someone else took it and then I had to contact them to change the lead booking name. All other names can be changed or added to though through the system.

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Glad I’m not the only one to have discovered this the ‘hard’ way!

[Kellea]

Fantastic, thanks. Yes, renters are the lead on the booking. xx