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Accommodation Hotels, Resorts, Villas Questions and Info |
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10 Apr 21, 09:10 AM |
#11
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Dibbing with Tink
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We lost our deposit last year but this year different villa owner has kindly transferred it to new booking for 2022
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Wendy, Jake and Lillie x Dec 2005 New York and Florida honeymoon, Grand Reserve Dec 2006 Anniversary Trip, Grand Reserve, Davenport Dec 2010 Jake's first trip, Glenbrook Jan 2011 Lillie's first trip, Windsor Palms Feb 2013 Jake and Lillie's Grand Adventures, Florida Pines Oct 2014 Disneys All Stars Music Resort |
10 Apr 21, 09:25 AM |
#12
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Imagineer
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We didn’t get our deposit back last year, but tried getting it back through insurance, which was challenging and drawn out and we are still challenging them through the insurance ombudsman. So far we have half back waiting to hear on the other half.
This year we can have our deposit back if we cancel but May 25th and will do this if we are not confident we can go.
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Kevin Villa Indian Creek September 2009. Dec 2009 Hawthorne suites May 2010 11th trip villa Indian Wells 2011 Sunset Lakes 2013 Sunset Lakes again 2015 Indian creek 2017 And 2020 in the planning |
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10 Apr 21, 09:30 AM |
#13
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VIP Dibber
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10 Apr 21, 11:35 AM |
#14
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Imagineer
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Well, if the T&C's have been broken, couldn't you take them to the small claims court?
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1988 New York Penta & Orl. Radisson Maingate 1990 Orl. Marriott I-Drive, Premier Cruise & Cocoa Beach Hilton 1997 Orl. La Suites I-Drive 2002 Orl. Port Orleans Riverside 2006 Las Vegas Luxor 2007 Orl. Port Orleans French Quarter 2010 Orl. Windsor Palms villa 2012 Orl. Rolling Hills villa & RPR Universal 2015 Orl. Indian Creek villa & Naples Bay Resort 2017 Orl. Highlands Reserve villa 2018 Barefoot Beach Resort & Orl. Highgate Park villa |
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10 Apr 21, 12:21 PM |
#15
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Guest
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10 Apr 21, 12:53 PM |
#16
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Dibbing with Tink
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We are the owners that unfortunately had to deal with victorbertram. We do not normally comment on individual bookings as we feel this is unprofessional, however, now that we have been named we feel we have no alternative.
We are always happy to issue refunds when necessary in fact we were the owners that refunded moorlandman (the 2nd poster on this thread). In the case of victorbertram we asked him to firstly claim from his travel insurance but if this was unsuccessful to provide us with a copy of a letter from his insurance company stating this and then we would see what we could do. The last correspondence we received was a threatening email to say that he was going to come to our house to "discuss this" personally. A further message was sent to us saying "what ever comes next will be down to you sweet dreams". This was already an extremely stressful time as we were having to shield due to having a disabled child with compromised immunity so to receive these threatening messages when we had been nothing but reasonable was extremely upsetting. victorbertram received a full refund from his insurance company so why he also wanted a refund from us is difficult to understand. If he had not received a refund then we would have assisted him as we have with other guests.
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Row & Loz
WWW.KILLERVILLA.COM
Beautiful 3 bedroom Lake View Properties. All our villas have games rooms, PC's with highspeed internet & WIFI, themed bedrooms, BBQ's, free international calls and private un-overlooked pools. |
10 Apr 21, 01:30 PM |
#17
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Guest
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10 Apr 21, 01:31 PM |
#18
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Imagineer
Join Date: Jul 10
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Wow just wow
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10 Apr 21, 01:43 PM |
#19
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VIP Dibber
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10 Apr 21, 01:49 PM |
#20
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Guest
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