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Old 12 Oct 20, 09:15 PM  
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#21
Stardust5
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Originally Posted by Loulou127 View Post
Stardust, which tickets are you waiting for refunds on?
Discovery cove ultimate tickets and MNSSHP tickets.
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Old 14 Oct 20, 08:03 AM  
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#22
Aubrey
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4 months later I'm still waiting, will be initiating chargeback via credit card today, unacceptable.
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Old 15 Oct 20, 08:08 PM  
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#23
LizzyBear
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Originally Posted by Aubrey View Post
4 months later I'm still waiting, will be initiating chargeback via credit card today, unacceptable.
Nearly at this myself Thankfully only £60 for Gatorland tickets but still, I can't fathom why its taking this long. I returned tickets to 2 companies at the end of June and OAT refunded me after less than 2 months.
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Old 15 Oct 20, 08:13 PM  
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#24
Mariesmith
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I emailed again on Monday and received our full refund today. Minus the £10pp deposits.
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Old 15 Oct 20, 09:49 PM  
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#25
Stardust5
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Originally Posted by Mariesmith View Post
I emailed again on Monday and received our full refund today. Minus the £10pp deposits.
Can I ask you how long you have been waiting and what tickets this was for?
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Old 15 Oct 20, 09:53 PM  
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#26
Mariesmith
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Originally Posted by Stardust5 View Post
Can I ask you how long you have been waiting and what tickets this was for?
We asked for a refund the middle of June so about 4 months ago. It was for Disney 14 day tickets. I've been emailing every few weeks for an update and until now just been fobbed off.
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Old 15 Oct 20, 09:55 PM  
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#27
Stardust5
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Originally Posted by Mariesmith View Post
We asked for a refund the middle of June so about 4 months ago. It was for Disney 14 day tickets. I've been emailing every few weeks for an update and until now just been fobbed off.
Thank you, I have been waiting about the same amount of time and continued to email and being fobbed off. Last email they said I would be marked as urgent, that was a week ago and still haven’t heard anything.
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Old 15 Oct 20, 10:05 PM  
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#28
Mariesmith
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Originally Posted by Stardust5 View Post
Thank you, I have been waiting about the same amount of time and continued to email and being fobbed off. Last email they said I would be marked as urgent, that was a week ago and still haven’t heard anything.
Hopefully it's not too much longer for you. The reply I received today said they are still working on refunds as fast as they can whilst waiting for the parks to refund them for returned tickets.
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Old 18 Oct 20, 08:20 PM  
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#29
Aubrey
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Originally Posted by Mariesmith View Post
Hopefully it's not too much longer for you. The reply I received today said they are still working on refunds as fast as they can whilst waiting for the parks to refund them for returned tickets.
The suggestion is that this is BS as they don't get charged until the tickets get used, how true that is I don't know but I'd be very surprised if Disney can refund me direct overnight but are making resellers wait several months
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Old 20 Oct 20, 01:20 PM  
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#30
Sugarmouse
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We have been waiting for 19 weeks and every time I chase I get a stock response. I tried to be understanding at first but I’m losing patience now and am put off using them again
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