McDonald’s is so slow now!

[aqualiv]

Anyone else finding the change in how McDonald’s serves its customers is for the worse?

It used to be so quick but now people just seem to be waiting around for ages and the drive thru where we live regularly gets backed up onto the roundabout causing issues

I can’t see them doing away with technology now though and going back to how it was :/

[ely3857]

It seems to be the customers you can’t see. Loads of delivery drivers waiting on orders but one driver might be collecting/delivering for a family of four but now we only see one person waiting meaning it seems less busy visibly than it really is.

The technology has been around a while now but even so, they can never ever seem to get our customised order correct despite almost always coming to the car to question if - therefore causing a delay in questioning the customised order and a longer delay as we check each item and send the lot back for replacing.

Our closest large McDonalds had queues upto the roundabout on the main road a long time before the pandemic and any new technology.

My biggest annoyance is the one at a food court at our local shopping centre. They scream out your order number and go almost have a meltdown if you don’t collect it in under 0.005 seconds. Stress levels of everyone waiting around are always tense!

[Gryff]

We avoid 2 shopping areas locally at the weekends due to this
One supermarket on the busy site is moving because customers can’t get in 40 mins last week to even get into the retail site and unfortunately you can’t turn round to get out the que as it’s a busy busy main road and a one way in when you seem to hit the que our DIL was stuck in it and DH parked our car a good 20 min walk away and rescued her with a Starbucks and liberated the grandkids

[aqualiv]

Originally Posted by Gryff

We avoid 2 shopping areas locally at the weekends due to this
One supermarket on the busy site is moving because customers can’t get in 40 mins last week to even get into the retail site and unfortunately you can’t turn round to get out the que as it’s a busy busy main road and a one way in when you seem to hit the que our DIL was stuck in it and DH parked our car a good 20 min walk away and rescued her with a Starbucks and liberated the grandkids

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Yeah ours is near a very busy roundabout and the queues can get quite dangerous

[Orlando 2004]

It's definitely not fast food anymore! We've started ordering on the app and going in to collect (I don't like the drive thru as I worry that I'll kerb the alloys) and it always takes ages. They seem to be overrun with uber eats and deliveroo drivers collecting.

[Gryff]

It seems to be the popularity of delivery that’s causing the issue by us
Personally we only suffer sit in with the grandkids as as a treat and even then heck knows how long it’s been sat there never mind drive thru or delivery
It’s not just MCDs
We went out last Sunday with DH brother and family the live in a tiny village with a great gastro pub restaurant we’d booked for midday the whole small restaurant
They were so busy with pick up and delivery we got 50% off the bill as service was so slow we weren’t bothered as it was just us all and everything was cooked fresh to order
But we would have been peed if it hadn’t just been us especially as we had 8 under 5 with us and 2 80 + great Gd parents etc

[Smilesonfaces]

McDonald’s have taken on a lot of new staff over the last few months. They will have a lot of new trainees and won’t be working quite up to speed just yet. My daughter is only 16, ready to start sixth form and has been working for them for about 3 weeks. She is liking the job so far but has been shocked at just how rude some customers are !

[ely3857]

There was a BBC article earlier this week saying the takeaway delivery service hasn’t slowed down despite indoor eating being allowed. There was an interview with a restaurant owner who said their current issue was customers having to walk through the front entrance where delivery drivers were also waiting. Delivery systems has gotten most restaurants through the pandemic and they don’t want to turn their backs on it now but need to re-assess running business with eat-in and eat-out in mind.

[Lindaelaine]

Have people just got lazy( meant in a none critical way) what's the point of driving out if you can pick up the phone and get someone to deliver it for you, lots of drivers picking up food for other people.
We have a chippy you can walk up there and no one waiting yet it will take ages as drivers and bikers are picking up food to deliver, as one goes they are dealing with orders already placed for other drivers to pick up, they try their best to serve walk ups as quickly as they can but are rushed off their feet .

[Gryff]

I know our DIls afternoon tea / lunch / small party business is even busier than it was in lock down particularly with small / medium size businesses ordering full day food to just a day hire office venue she’s even doing breakfast and snacks
All ordered by 5pm the night before from a set menu delivered breakfast / mid morning
Then lunch / mid afternoon and her new fully lincence service after work snacks and drinks / cocktails is booming it’s a 5pm to last orders 7pm and it’s very very busy