Still can’t get through to virgin

[Zellotape]

Originally Posted by FizzyWhip

Oh that’s a shame as they’re just cancelling Aulani for me as we speak but appreciate that’s different .
I keep overriding the auto response and it seems to trigger a real person .
They must hate me 😆
I was surprised I was called on Saturday

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Same, i keep messaging until i get through to someone but then the person who answers has no idea what they are talking about! its so irritating!

We dont even want to cancel! we just need to amend the booking to remove 2 people!

[Guest]

Originally Posted by Zellotape

Same, i keep messaging until i get through to someone but then the person who answers has no idea what they are talking about! its so irritating!

We dont even want to cancel! we just need to amend the booking to remove 2 people!

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They’re not much better on the phone , it was infuriating!

[rayraygreen]

Originally Posted by Zellotape

We have had no luck with whatsapp, they respond, but as they arent on the 'Disney team' they cannot give answers.
Apparently the Disney team only work Mon-Fri too, so its pretty impossible to get a hold of them if you also work full time!
Luckily i havent had any meetings today which has meant my mobile has been on hold with them since 9am.
1st call cut off after 4 hours and i called straight back to be put at the back of the queue, and im still waiting!

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What phone number have you used? The ones I’ve tried just ask me to put in my booking ref and then hang up on me because we’re not flying in 14 days.

[Zellotape]

Originally Posted by rayraygreen

What phone number have you used? The ones I’ve tried just ask me to put in my booking ref and then hang up on me because we’re not flying in 14 days.

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03445719731

It gives you options at first and I have pressed 1, I have been on hold all day!
4 hours on hold to get to 1st in queue for my phone to then cut the call off.
Called back and now have been on hold for almost 3 hours and only 3rd in queue. Keeps telling me the wait time is 1hr, even tough i have been waiting nearly 3!
There was a thread on here, someone said they had got straight through first thing, but no such luck for me.

Will keep my fingers crossed for you.

[rayraygreen]

Originally Posted by Zellotape

03445719731

It gives you options at first and I have pressed 1, I have been on hold all day!
4 hours on hold to get to 1st in queue for my phone to then cut the call off.
Called back and now have been on hold for almost 3 hours and only 3rd in queue. Keeps telling me the wait time is 1hr, even tough i have been waiting nearly 3!
There was a thread on here, someone said they had got straight through first thing, but no such luck for me.

Will keep my fingers crossed for you.

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Thank you! Hope you get through! We’re both working full time as well but luckily I’m working from home so I can just keep my phone next to me but it’s still a pain!

[Zellotape]

Originally Posted by rayraygreen

Thank you! Hope you get through! We’re both working full time as well but luckily I’m working from home so I can just keep my phone next to me but it’s still a pain!

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Us too, I have sat listening to the same melodic guitar loop all day whilst trying to work! Luckily havent had to take any calls!

[Rich84]

Originally Posted by Zellotape

Us too, I have sat listening to the same melodic guitar loop all day whilst trying to work! Luckily havent had to take any calls!

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I guess you must be number 1 in the queue now Zellotape. I'm number 2...…
I've been trying since 9am and same as you, cut off after 4 hours and reaching position 1!

[bunts]

Originally Posted by Simba and nala

I’m trying get through to virgin as our payment date is less than a month away

We have booked a package for October
14 days unlimited Disney,universal
Car and off site hotel

So far all we have paid is a deposit but our remaining balance is due next month

I’m still so uncertain on what’s in store for us, I’m not upto date with all Disney I keep reading about people booking their days in advance and sold out dates ?

We still don’t have an actual ticket to do so

I honestly don’t know where we stand
I’m trying follow posts and all making zero sense

Iv 2 kids asking me everyday what’s happening and Iv no idea

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I’m exactly the same as you, whole package holiday with virgin. I’ve asked virgin about My tickets for Disney they advised they are still Only letting you print them 30 days before at the moment. Reservation system not open for Disney yet anyway probably another 2 - 3 weeks. We have our fingers crossed the holiday will go ahead, flight changes have been confirmed and seats. We are due to pay balance as well next month.

[Gngr29]

I tried this text number and managed to rebook for 2021 with it on Saturday.

020 3322 3289

To be honest at first they did not want to help, but I had a phone call on Friday 12th that I wanted to follow up on a question and to rebook. Holiday was cancelled on 26th May and rebooking form completed the same day. I assumed call on Friday was in response to form.

[Zellotape]

Originally Posted by Rich84

I guess you must be number 1 in the queue now Zellotape. I'm number 2...…
I've been trying since 9am and same as you, cut off after 4 hours and reaching position 1!

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My husband and I hung up at the same time so im hoping it meant you got through!

We managed to get through on Whatapp using his phone, rather than mine.

The lady called back and was so helpful! got it all sorted! They transferred my husband and I's deposit to a new booking, however my mum and dad had to forfeit their deposit as they essentially have cancelled.
Not the perfect outcome however still better than losing all of the money we hve paid.

I hope that you have successfully got through to them, and they managed to help you out!