Still can’t get through to virgin

[Rich84]

I'm now number one in the queue, but have been for maybe 40 minutes. I'll have soon been on the phone 4 hours again, so expect it will cut off...… either that or bang on 5pm when the office closes, I expect the phone calls will cut off.
Frustrating, but I can only imagine they are under immense pressure right now.

[Zellotape]

Originally Posted by Rich84

I'm now number one in the queue, but have been for maybe 40 minutes. I'll have soon been on the phone 4 hours again, so expect it will cut off...… either that or bang on 5pm when the office closes, I expect the phone calls will cut off.
Frustrating, but I can only imagine they are under immense pressure right now.

See more...

Its so frustrating isnt it, but i do feel for them!

We had success using the whatsapp number on a different phone that had previously used that communication method.

I hope you get it sorted soon.

[Rich84]

Phone cut off bang on 4 hours!

[Zellotape]

Originally Posted by Rich84

Phone cut off bang on 4 hours!

See more...

Oh no so annoying!
Husband googled it and apparently its an iphone issue?
Maybe, if you do try again, try a landline?

My fingers are crossed for you!

[Rich84]

I've WhatsApp'd again, see where that gets me
Glad some people are getting their trips sorted, hopefully I can sort ours shortly!

[Minniesmiff]

We’re still waiting for a call back from April. Our balance was due in May. They did say they’re dealing with things in departure order but we think it’ll be July before we hear from them.

[FeFe]

Originally Posted by lizzie145

i saw a tweet from Virgin that basically said that those customers who repeatedly sent DMs don't get pushed up the queue, it appears that it restarts the process.

So send one message and wait for them to respond - currently the average wait time for a response to a DM on twitter is 6 days

See more...

We want to move from October and dm them through twitter on the 4th June and they got back to yesterday (10days) to say be patient, they are dealing with people with more imminent issues. Fair enough but I am worried that there will be no availability now that they are using smaller planes 😬

[Slore]

My balance was due on 18th May and I filled in the form from the beginning of May and then again as soon as the Disney email landed. I’ve tried WhatsApp, Twitter, found an email address but still no response yet.

I haven’t the heart to try and get through by phone given the length of wait times I’ve been seeing so I guess I’ll just wait. My only issue is that the prices for next year just keep going up and up!

[rayraygreen]

Originally Posted by Zellotape

Us too, I have sat listening to the same melodic guitar loop all day whilst trying to work! Luckily havent had to take any calls!

See more...

I just want to thank you so much! I rang the number exactly at 9am and we've got ours all sorted now. You're an actual angel in our household haha!

[Ant2912]

Morning,
I managed to get through when ringing at 9am exactly,

The customer service adviser did, unfortunately, confirm that there isn't a discount for the removal of the free dining plan, I asked how there couldn't be when Disney & ATD are offering the discount - I'm not sure if it's that there isn't a discount now but there will be in the future?

The line then went dead :/