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Old 1 Jul 20, 12:22 PM  
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#1
Ellelledee
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Mobile Hermes - don’t you just love them!

A few months back I had an issue with a Hermes delivery - but since working at home I have had more faith since our usual local Hermes driver is ok. It appears he has changed. Last week went out to bring my bin in and found a parcel in my garden - no one knocked no note through just left in the garden and it was a small package that easily could’ve gone through the letterbox. Today I got a message saying Hermes will deliver. I heard a noise near my door so I quickly ran down to a parcel which I knew wasn’t mine and the Hermes guy off down the street swinging my RIVER ISLAND bag just about to leave it on a neighbours doorstep! Looked on Twitter and loads of complaints and you can’t really get hold of them either.
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Old 1 Jul 20, 12:32 PM  
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VeryexcitedH
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I ordered a parcel from Superdry which was being delivered via Hermes. It said it would be delivered last Thursday between 10-2. I forgot about it and yesterday checked to see the status as the same, delivered between 10-2 last Thursday. Tried in vain to get in touch with Hermes but it was impossible, live chat still said it was out for delivery last Thursday! 🤦 Phoned Superdry and they checked their system and the parcel was logged as damaged. On my email it said damaged/lost in transit. £200 of Superdry stuff... 🤔
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Old 1 Jul 20, 12:38 PM  
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holidayforever
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We weren’t in once so the Hermes driver threw the parcel over the back garden wall which is 6ft , caught him on the security camera good job it wasn’t breakable could have been a dinner service.
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Old 1 Jul 20, 12:48 PM  
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Beth_Disney
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Our Hermes delivery person is great, she leaves parcels up the side of the house if the car isn't on the drive and always leaves a card. When we've had problems with Hermes it's been the system, rather than the local driver.

I think the bigger issue is that online shoppers look for low cost or free delivery and online businesses use the cheapest delivery service available to maximise their profits (nothing wrong with that). That's then reflected in the service that some of the delivery companies provide.
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Old 1 Jul 20, 12:48 PM  
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floridasgirl
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Originally Posted by VeryexcitedH View Post
I ordered a parcel from Superdry which was being delivered via Hermes. It said it would be delivered last Thursday between 10-2. I forgot about it and yesterday checked to see the status as the same, delivered between 10-2 last Thursday. Tried in vain to get in touch with Hermes but it was impossible, live chat still said it was out for delivery last Thursday! 🤦 Phoned Superdry and they checked their system and the parcel was logged as damaged. On my email it said damaged/lost in transit. £200 of Superdry stuff... 🤔
Surely you will get a refund though?!
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Old 1 Jul 20, 01:12 PM  
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Ellelledee
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Originally Posted by Beth_Disney View Post
Our Hermes delivery person is great, she leaves parcels up the side of the house if the car isn't on the drive and always leaves a card. When we've had problems with Hermes it's been the system, rather than the local driver.

I think the bigger issue is that online shoppers look for low cost or free delivery and online businesses use the cheapest delivery service available to maximise their profits (nothing wrong with that). That's then reflected in the service that some of the delivery companies provide.
Our usual Hermes driver is fine but this one isn’t doing so good.
I order from a small online business and she has recently announced she will no longer be using Hermes as they are so unreliable and the issues people have.
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Old 1 Jul 20, 01:16 PM  
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dietcokebreak
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If the parcel actually gets to our local delivery guy everything is fine, but my heart sinks when i get the ‘hermes is delivering’ email 😡 they “lost” an aldi order of mine at the beginning of May (aldi refunded) but their app still say they have it 🙄
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Old 1 Jul 20, 01:31 PM  
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munmun
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Just had an email saying a gift I ordered for my granddaughter is out for delivery. Two hours ago my son sent a picture of her holding the box!
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Old 1 Jul 20, 01:53 PM  
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June8th
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I feel for the delivery drivers, they have so many deliveries to make in one day. Far too many to enable them to do their job properly.
We all expect either free delivery or at a small cost.

I would like to see a computerised central one system delivery. Whereby each parcel is delivered by one van for that area. Not loads of vans rushing around.
O, that sounds like the old post office!
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Old 1 Jul 20, 02:25 PM  
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duchy
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Originally Posted by munmun View Post
Just had an email saying a gift I ordered for my granddaughter is out for delivery. Two hours ago my son sent a picture of her holding the box!
You are complaining they delivered it too quickly ... or delivered an empty box ?
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