Who's had their 2019 booking linked to MDE?

[Burgmeister]

Booked directly with Disney yesterday but I can't link it (Can't find my reservation). I guess I just need to be more patient.

[loves2plan]

Originally Posted by Burgmeister

Booked directly with Disney yesterday but I can't link it (Can't find my reservation). I guess I just need to be more patient.

See more...

Yes you do. Generally they advise 72 hours, but it can also take a lot longer.

[carnival]

Originally Posted by silverfox46

So happy to hear that, I agree the stress is awful. Can we ask where your local store is.

We need to hear the same sort of good news now for *****can I move to WDW****

I believe the support and shared information on this forum has helped get positive results

See more...

Virgin Holidays concession store Debenhams Liverpool

[Excited6910]

The Cardiff city centre branch were diabolical. If only theyd been as helpful as the Liverpool one. Great news for those who have linked now or got upgrades for free 👍🏼

[silverfox46]

Originally Posted by carnival

Virgin Holidays concession store Debenhams Liverpool

See more...

It’s good for anyone around there then to get help.

Mine is a Virgin holiday store in Metro Centre 40+ miles from my home, so contact mainly by phone.
Still waiting for them to contact me to say my account had linked. They were monitoring the booking every day and as soon as any movement or answer back from the loading team they will ring me.🤔🤔🤔
Needless to say not heard a thing.

[CanIMoveToWDW]

So currently sat by the pool in Turkey & my phone rang with a number that looked suspiciously like a Virgin Holidays number - at £1.50 a minute I wasn’t gonna answer it so started searching for a email address to use when an email came through from a member of the resolution team who says ... we’re all sorted 😃😃😃
The only change that has been made is instead of saying “Standard Room” the booking now says “Standard Room + 5th Sleeper” - I know that is an option when you book direct with Disney so maybe VH just needed to update their side?
We’re still not linked on MDE but i’m going to leave it a couple of days & try the website - fingers & toes crossed that’s the end of the issues and we can start counting down to May for our ADRs 🤞🏼🤞🏼

[EllieandCarl]

Originally Posted by carnival

Decided to pay a visit today to the Virgin store where I booked.
Myself and the 2 other lead names from our linked bookings.
I was ready to be told that I would need to contact Virgin by phone.
I explained all regarding POR now not being available for our dates and what was offered (pirate room) or £1600 upgrade to AKL she took all our booking numbers apologised profusely for the inconvenience and straight away made a call to whoever to find out if there was any other offer or maybe a preferred room at CBR which there wasn't.
She then asked what our next choice if resort would be well that was AKL.
What she did next absolutely floored me "I CAN GET YOUR 3 PARTIES INTO AKL"!
waited for the price of upgrade? NOTHING!
She was such a lovely girl and was very sympathetic to our problem.
I did ask if she had had many people in regarding this chaos only to be told she had only heard of 1 coming into store.
So it does go to show it is all depending on who you get to deal with your booking, so we are now very happy with our solution to what has been a very stressful time
I hope everybody caught up in this debacle gets a result that they are happy with.
So now all booked and confirmed roll on November 2019!

See more...

This is great news! I'm glad you've had a good ending - booking holidays should not cause this much stress!

[silverfox46]

Originally Posted by CanIMoveToWDW

So currently sat by the pool in Turkey & my phone rang with a number that looked suspiciously like a Virgin Holidays number - at £1.50 a minute I wasn’t gonna answer it so started searching for a email address to use when an email came through from a member of the resolution team who says ... we’re all sorted 😃😃😃
The only change that has been made is instead of saying “Standard Room” the booking now says “Standard Room + 5th Sleeper” - I know that is an option when you book direct with Disney so maybe VH just needed to update their side?
We’re still not linked on MDE but i’m going to leave it a couple of days & try the website - fingers & toes crossed that’s the end of the issues and we can start counting down to May for our ADRs 🤞🏼🤞🏼

See more...

Yeahhhh👍👍👍👍👍👍
Been waiting to see any update from you. So pleased for you. Now enjoy your holiday, sure MDE will show it all very soon.

[Adultdisneyfan]

Originally Posted by carnival

Virgin Holidays concession store Debenhams Liverpool

See more...

Did you book through the store or online? I’ve previously been told if you book online you can’t get help instore (you pay the instore booking fee to get the “instore” service).

If you booked online I’ll be rocking up to the VH store in Debenhams in Leeds on Saturday to see what happens. Actually they should remember me after previous visits... oh, maybe that’s not such a good idea lol

[disney_daddy]

Originally Posted by Adultdisneyfan

Did you book through the store or online? I’ve previously been told if you book online you can’t get help instore (you pay the instore booking fee to get the “instore” service).

If you booked online I’ll be rocking up to the VH store in Debenhams in Leeds on Saturday to see what happens. Actually they should remember me after previous visits... oh, maybe that’s not such a good idea lol

See more...

If thats the one in the white rose dont bother we booked there this time and they was beyond useless when we was allocated the wrong room promise after promise was made but nothing done.