Has anyone had the last 25% refunded?

[wheety1621]

And just to say, I’ve checked both my bank and credit card (paid the deposit on the credit card) and had my full refund through in just over 48 hours! 😝😝

[ghints]

UPDATE……..well, another 4 weeks has passed and still no sign of the missing 25%, which is almost £1,100 across the two bookings.

Spoke to Disney today and was kept on hold for 15 minutes by their first-line staff who put me through to someone from "Guestcare". Once again they haven't got a clue and the best they can do is send an email to accounting to chase the processing of the refund. Apparently they are not allowed to speak to their own accounting department and they are also not allowed to copy me in on the email that they will (supposedly) send them.

They said it would be 7-8 weeks, but it has already been 9 and I am not holding out much hope that it will any time soon.

Good luck on your 25%'s everyone...…...anyone had it, yet?

[lantern5]

I put a post on the "refunds/.."section yesterday explaining how we got our refund.As we had booked through the DLP website we phoned 03301231644
Each time I phoned...3 times if I remember including last week I got through almost immeadiately. They were helpful, although they could not access my account as technically it had been cancelled she contacted another department and then gave me an update. If you are worried and booked through the DLP website I certainly would give them a call.She could not give me a date we would be given our money back but assured me it was coming, which on Saturday it did.

[Guest]

Originally Posted by ghints

UPDATE……..well, another 4 weeks has passed and still no sign of the missing 25%, which is almost £1,100 across the two bookings.

Spoke to Disney today and was kept on hold for 15 minutes by their first-line staff who put me through to someone from "Guestcare". Once again they haven't got a clue and the best they can do is send an email to accounting to chase the processing of the refund. Apparently they are not allowed to speak to their own accounting department and they are also not allowed to copy me in on the email that they will (supposedly) send them.

They said it would be 7-8 weeks, but it has already been 9 and I am not holding out much hope that it will any time soon.

Good luck on your 25%'s everyone...…...anyone had it, yet?

See more...

You might be better off speaking to your bank and initiating a chargeback claim against Disney for the deposit payment.

[kenville]

I’m still waiting for my 25%. Been about a month now. I’ll give it another month before deciding on next action. I just think they are swamped with refunds and it’s taking a long time to work through it all.

[Buggles94]

I've messaged them on FB and Twitter and have had messages saying it will be done manually and to please bear with them. They told me the remaining amount is the standard cancellation fees and has to be refunded manually. I've not been waiting for the final amount since end March and messages were in the last couple of weeks. Really hoping to be refunded soon!

[wendy7654]

Originally Posted by Buggles94

I've messaged them on FB and Twitter and have had messages saying it will be done manually and to please bear with them. They told me the remaining amount is the standard cancellation fees and has to be refunded manually. I've not been waiting for the final amount since end March and messages were in the last couple of weeks. Really hoping to be refunded soon!

See more...

Hi
I got same replies on FB and Twitter and I’ve been waiting 9 weeks now since my first refund, il give it another couple of weeks then contact again.

[ghints]

Interesting development...…..after an exchange across their facebook page where they asked me to PM my booking references and I suggested that I was going to just pursue a chargeback through the credit card, I co-incidentally received a letter from Disney confirming my cancellation 2 hours later.

Still no funds, yet, but I wonder if anyone else has received the letter and then the last 25% refund has gone through a couple of days later (?)

It may be just coincidence but seems that Disney don't like people posting difficult feedback on their Facebook page (they did not respond on Twitter).

Good luck everyone !

[MrsFizz]

I received a cancellation letter last week for my 25% but no refund yet, there were three bookings between my friends, we received the email at the same time but only one has received the refund. Going to give it another week then look into a chargeback.

[dancingelkhound]

I had only paid the deposit, not the full amount, but had all of it refunded on the same day disney confirmed my cancellation.

I contacted them on the phone, via twitter and via Facebook messenger. Facebook messenger was the only one with any form of success.