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Old 19 Feb 19, 08:54 PM  
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Minimanam
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Magic Band Customisation

Can anyone help me? I am trying to customise our magic bands but when I look at our bands on MDE all I get is a picture of the bands, and it says they are active with no option to customise?

Any advice would be welcome
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Old 19 Feb 19, 09:31 PM  
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loldis
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Are they your bands from a previous trip? Try looking under your plans instead of the bands menu option. At the top of my plans, I have my next stay and the link to customise bands is there. If I go into the bands section, nothing about upcoming stays shows up.
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Old 19 Feb 19, 10:06 PM  
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jndt
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Originally Posted by loldis View Post
Are they your bands from a previous trip? Try looking under your plans instead of the bands menu option. At the top of my plans, I have my next stay and the link to customise bands is there. If I go into the bands section, nothing about upcoming stays shows up.
When I do that I get a message saying sorry they can't authorise my request! It's been like that for days. I don't go until August so hopefully it will be sorted before I need to customise them.
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Old 19 Feb 19, 10:11 PM  
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loldis
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Originally Posted by jdndt View Post
When I do that I get a message saying sorry they can't authorise my request! It's been like that for days. I don't go until August so hopefully it will be sorted before I need to customise them.
That wouldn't surprise me, MDE has been even glitchier than normal over the past couple of weeks. I didn't try clicking my band order again since I already customised it, but the option is still there.
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Old 19 Feb 19, 10:15 PM  
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Originally Posted by loldis View Post
That wouldn't surprise me, MDE has been even glitchier than normal over the past couple of weeks. I didn't try clicking my band order again since I already customised it, but the option is still there.
I just checked and clicked on review my order and indeed it is not working, just a message saying unable to complete your request pleasse try later
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Old 19 Feb 19, 10:17 PM  
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mrsdjh
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Theres a fault at the moment - I saw it on another thread recently and only previous bands are showing.

https://www.thedibb.co.uk/forums/sho... php?t=1116425

I had the same issue so I emailed Disney via the contact email on the website on Sunday and they have sorted mine out and emailed me back today. I have just been in to customise them now.

Edited at 10:18 PM.
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Old 21 Feb 19, 09:43 AM  
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Minimanam
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Thanks for all the advice folks - nothing seems to be working for me at the moment as I am still not able to see my bands to customise.

I have sent a message to Disney, so I will see what happens
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Old 21 Feb 19, 10:03 AM  
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Was having the same issue but read on another thread:
Confirm your online check in
Go back to your MB order & for some reason it is now there
Worked for me
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Old 21 Feb 19, 10:22 AM  
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Minimanam
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Originally Posted by Shooby doo View Post
Was having the same issue but read on another thread:
Confirm your online check in
Go back to your MB order & for some reason it is now there
Worked for me
SD
Hi - I wasn't going to bother with online check-in as we have got to go to front desk anyway to collect MB's and a few things we are having delivered to the hotel
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Old 24 Feb 19, 07:37 PM  
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unixgirl
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If you ring the Disney UK IT they will sort it for you - sorted mine while I was on the phone.
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