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Unread 15 Mar 19, 10:51 PM  
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#9
lpd222
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Originally Posted by sully301 View Post
nice! well maybe next time someone else will get your business. I'm sure you'll have a lovely holiday though
Thanks Sully - Im sure we will 😘
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Unread 16 Mar 19, 01:18 AM  
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#10
miked1e
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When did you book? We have not had v room cancelled yet.
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Unread 16 Mar 19, 01:47 AM  
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#11
lpd222
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We booked last March, flying on the 3rd April
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Unread 16 Mar 19, 02:45 AM  
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#12
ChrisS
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Join Date: Nov 10
Location: Durham
Originally Posted by lpd222 View Post
We booked last March, flying on the 3rd April
Hi lpd, for what it's worth be grateful the other lounges were full in T2, they're not so good.

I guess VA don't work on a last in, first out selection (but do wonder how they pick who to disappoint) as I doubt you were the last in having booked a year ago.

Good luck with MD communications
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Unread 16 Mar 19, 02:52 AM  
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#13
Twinklestar1
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Poor, really poor Virgin!
Hate to see such treatment after the money involved in flying/holidaying with Virgin. Hope you get a better response and have a great holiday.
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Unread 16 Mar 19, 09:32 AM  
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#14
Rachie
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I'd be tempted to turn up with your voucher and plead ignorance.
There may be room as some people may have the free offer but don't turn up at the lounge?
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Unread 16 Mar 19, 09:53 AM  
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#15
miked1e
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Originally Posted by lpd222 View Post
We booked last March, flying on the 3rd April
We booked last March also and flying 6th April.

Not heard anything yet :s

How did they inform you?

Edited at 09:55 AM.
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Unread 16 Mar 19, 10:37 AM  
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#16
allymc316
Proud to wear my Ears
 
Join Date: Jun 08
Your already onto the MD so thats the right place to be dealing with.

I would tell them -

When we booked our holiday we specified that the VRoom was to be included as part of our package. This is a really important part of the holiday to us as it allows us to get prepared for our flight. Any changes to this part of our holiday will have a detrimental affect on our ability to enjoy the holiday we booked, paid for and which you were contracted to provide.

Should you now fail to provide all elements of the agreed contract and unless we can come to an amicable solution then I will be taking this matter to county court for breach of contract and as a consequential loss for such a breach I will also be claiming loss of enjoyment to our holiday as I have explained how important this is. You have already admitted it is your fault for overbooking so it will be very easy for me to prove in court. You have to understand it is not just about the monetary value, a holiday is about relaxing and having fun, all of which you are ruining for us.

This is a once in a lifetime trip for which you are making us feel very nervous for what other aspects of our holiday you plan not to provide. This again is affecting our ability to look forward to this holiday.

I ask you reinvoke our v room access and the matter will be settled. Failure to do so will result in the above action. I am also making you aware I will be claiming for my time and all costs in any action brought against Virgin Holidays.

For avoidance of doubt treat this email as a LETTER BEFORE ACTION. You have 14 days to comply after which legal action will be taking without any further notice to you.

Regards



Now you could force their hand and claim your cancelling due to the change but it depends how far your willing to push it. Its their error not yours! Any way they would not like it if you wanted to make changes so hit them hard.

Good luck with it and keep us posted

Edited at 10:38 AM.
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