Virgin Atlantic through Lastminute.com Refunds

[espleys]

Hi - having booked virgin flights through lastminute.com which now look a dead cert for cancellation, anyone got any experience (good or bad) of getting refunds from them? Had a quick Google for lastminute.com refunds and it doesn’t look good, but Dibbers will know best!

[daffodil92]

No, but I’m in the same position as you. Haven’t had a cancellation email yet but am patiently waiting until I do to see what they say. Clearly they are absolutely obliged to refund so hopefully we will be ok but if not I assume we’d go through our credit card. Let’s keep each other updated on how it goes .

[corrinda]

Me to got the bargain virgin flights for august but I have took out the cancellation policy but it’s only a voucher if I cancel and for ninety per cent of flights !so would rather get it all if they are cancelled so following,x

[espleys]

Originally Posted by daffodil92

No, but I’m in the same position as you. Haven’t had a cancellation email yet but am patiently waiting until I do to see what they say. Clearly they are absolutely obliged to refund so hopefully we will be ok but if not I assume we’d go through our credit card. Let’s keep each other updated on how it goes .

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Thanks for the reply, will definitely post back here to let you know how we’re getting on 👌

[Squiggly2902]

I also booked through lastminute for the cheap code share Air France/Virgin August flights from Manchester. If we do end up being cancelled I don't want a voucher as when I rebook price is the biggest factor for me, the airline doesn't really matter. I did read a review on lastminute last night which was complaining that they took an admin fee of Ł30 to refund a cancelled flight, I'd be ok with that as they're an agent after all.

[daffodil92]

Ok, so I literally just received an email from lm.com saying my flights are cancelled for 31st July. There was a link to look at my options. When I clicked the link and logged in there was a clear option to request a refund. I chose that and it now says “Refund in progress” and “ awaiting airline’s response” against my booking reference.
I realise it might take a while but I’m taking screen shots of everything and am encouraged with the way it looks so far 👍

[espleys]

Originally Posted by daffodil92

Ok, so I literally just received an email from lm.com saying my flights are cancelled for 31st July. There was a link to look at my options. When I clicked the link and logged in there was a clear option to request a refund. I chose that and it now says “Refund in progress” and “ awaiting airline’s response” against my booking reference.
I realise it might take a while but I’m taking screen shots of everything and am encouraged with the way it looks so far 👍

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Yep just had the same and did as you did. Says up to 2 months for the refund and as long as that’s the case that’s ok with me. Sad it’s cancelled but at least we know where we stand now

[tocpe321]

Originally Posted by daffodil92

Ok, so I literally just received an email from lm.com saying my flights are cancelled for 31st July. There was a link to look at my options. When I clicked the link and logged in there was a clear option to request a refund. I chose that and it now says “Refund in progress” and “ awaiting airline’s response” against my booking reference.
I realise it might take a while but I’m taking screen shots of everything and am encouraged with the way it looks so far 👍

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Originally Posted by espleys

Yep just had the same and did as you did. Says up to 2 months for the refund and as long as that’s the case that’s ok with me. Sad it’s cancelled but at least we know where we stand now

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I had the same yesterday for my Aer Lingus flights booked via them.

[baldybouncer]

We booked the same codeshare KLM/Virgin MAN-MCO flights - such a good price - I am gutted!

We booked via Dial-a-flight and have heard nothing so far

Would rather them re-book us for the same dates in 2022!

[Butts1]

Whatever you do don't look at their Trustpilot Reviews !

CMA had to step in to gee them up on the refunds front not long ago.

They appear in the relegation zone of any Travel Company survey recently.

I had a package booked with them last year and when they failed to refund within the appropriate timescale (14 Days) whacked a chargeback in and had my money back in days.

On a Flight Cancellation you shouldn't have to wait 2 Months for a refund it's 7 Days. If the Airline haven't refunded them that's their problem not yours - chargeback asap.

If any of you booked with them during the pandemic you want your head testing