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Unread 9 Aug 19, 01:21 PM  
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Leyfy
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Sky just tried to take 90 of me?

Just had a phone call from Sky going on about their Sky care package and how, due to the terms and conditions on my account, I needed to tell them if I was going to have it for the year or two years?!

Now as far as I know (and I've been with Sky about 14 years) I've NEVER had the Sky care package and I remember turning it down a few years ago!? He said I am currently paying 11 for it a month, but I definitely do not have a seperate direct debit for this. He then tried to tell me it was included as part of my direct debit, but when I've checked my bills there is nothing about this on there.

So I then had to speak to his manager who repeated the same information, told me I was in a one year contract and therefore it mandatory for me to have the cover until my contract is up?! I have no idea how ... My Sky HD box is about 5 or 6 years old (unless the contract has rolled over) and about a year ago I did haggle the price down a bit, which has just gone back up again. Keep meaning to phone them and re-negotiate! When I said fine if I have to have it I will have it for the year, he then said it'd be 90 and is that going to be paid by debit or credit card?! Er no, jog on...

Been trying to get through to billing services to find out whether or not this cover is mandatory or not and currently included as part of my current bill? If it is, it seems weird it's not part of the billing breakdown and that it is mandatory to have, as I'm sure it never used to be?

Can anyone shed any light on this - I've just tried to phone customer services but the wait is 45 minutes at the moment!
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Unread 9 Aug 19, 01:23 PM  
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duchy
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just emptying my pm box , can you PM me ?

Edited at 01:26 PM.
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Unread 9 Aug 19, 01:27 PM  
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Leyfy
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Originally Posted by duchy View Post
Was this Sky protect ?
Possibly - I definitely remember turning down the extended cover when my HD box came out of warranty. Neither person I spoke to on the phone seemed to be able to tell me how long I'd been paying for it for, but they both insisted the cover they were talking about was mandatory?
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Unread 9 Aug 19, 01:28 PM  
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Smilesonfaces
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Sounds like a scam phone call to me. If your Sky equipment is years old and you are out of contract anyway why would you be protecting the equipment ?
I would also take the opportunity to ring them to reduce your payments. Call to cancel, it always works.
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Unread 9 Aug 19, 01:28 PM  
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ROO
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We had something similar to this, I hung up & phoned sky they said it was a scam & not to give out any of my details.
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Unread 9 Aug 19, 01:30 PM  
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skalexander
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Are you sure it wasn't a scam? It isn't one I've heard of but there are so many!
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Unread 9 Aug 19, 01:32 PM  
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scooby99
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Screams scam/phishing call to me.
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Unread 9 Aug 19, 01:38 PM  
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#8
duchy
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Sky protect is definitely not mandatory , there are some third party extended warranty companies out there with some dubious sales methods.
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