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24 May 22, 08:53 PM |
#61
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Thread Starter
VIP Dibber
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It just takes time, they were stuck in customs, and now being shipped, (literally) from Corfu. Cruise line have accepted responsibility and are being as helpful as they can be. We just need to wait, then assess, then sort the claim.
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Our trip reports - 1st trip to Florida - April 2014 - 'Are we nearly Bankrupt yet?!' The Kuna Mahuna Croatia Holiday 2016 Bankrupt again Florida 2017 New York & RCL Anthem of Seas 2018 https://dibb.in/13476718 And now it’s time for Wine Wine Wine! Rome + Celebrity Cruise May 2022 https://dibb.in/15427816 |
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24 May 22, 08:54 PM |
#62
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Imagineer
Join Date: Jan 09
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Oh no - that's rubbish. It was bad enough end of this week. Honestly how long does it take to send cases!?! 😖😖😖😖😖😖
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31 May 22, 06:39 PM |
#63
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Thread Starter
VIP Dibber
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It is back!
After nearly three weeks, our luggage arrived home this morning, by Fed Ex. On first inspection the cases are still wet, and the contents were all damp, soaked, mouldy, and smelly.
It was quite heartbreaking! Am going to attempt to wash some of the clothing, but everything else (shoes, make up, gifts and bags etc) had to be dumped. We will list everything and send photos and videos to Celebrity.
__________________
Our trip reports - 1st trip to Florida - April 2014 - 'Are we nearly Bankrupt yet?!' The Kuna Mahuna Croatia Holiday 2016 Bankrupt again Florida 2017 New York & RCL Anthem of Seas 2018 https://dibb.in/13476718 And now it’s time for Wine Wine Wine! Rome + Celebrity Cruise May 2022 https://dibb.in/15427816 |
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31 May 22, 06:41 PM |
#64
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Imagineer
Join Date: Oct 13
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How awful! I can’t believe they didn’t open the cases and dry everything out in that time.
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31 May 22, 06:42 PM |
#65
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VIP Dibber
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Oh such a shame, everything ruined. It must be so hard going through it all. I hope you managed to salvage some of it. X
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31 May 22, 06:48 PM |
#66
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Imagineer
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That must have been so upsetting seeing all of your things ruined. Awful customer service from Celebrity when it was their fault !
Was it just yours or was it other passengers cases too ? |
31 May 22, 06:58 PM |
#67
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Imagineer
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So upsetting for you
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31 May 22, 07:06 PM |
#68
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Imagineer
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Oh Louise that’s horrible I’m so sorry 😫😢
It all looks bad Hope you get the maximum compensation from them & insurance too Xx |
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31 May 22, 07:26 PM |
#69
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Thread Starter
VIP Dibber
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There were others, mostly American, there was mention of lawyers.. I am mostly upset about things I know I cannot just replace easily. Like my shoes for my fat old feet, and dresses I have had years. Oh, and the turkish delight…. Did I mention that already? 🤣
__________________
Our trip reports - 1st trip to Florida - April 2014 - 'Are we nearly Bankrupt yet?!' The Kuna Mahuna Croatia Holiday 2016 Bankrupt again Florida 2017 New York & RCL Anthem of Seas 2018 https://dibb.in/13476718 And now it’s time for Wine Wine Wine! Rome + Celebrity Cruise May 2022 https://dibb.in/15427816 |
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31 May 22, 08:24 PM |
#70
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Bon viveur and shopaholic
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Oh Louise how awful. If they had got them back to you sooner you may have been able to salvage more
If there is anything that you are particularly attached to why not see if they can be restored by professional cleaners? My friend had a house fire and all their clothes, shoes etc were smoke damaged and the cleaners did a great job on a few bits |
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