Alamo have cancelled my booking

scooby 52 · 14 Nov 19, 10:33 PM

Just tried to do online check in and have discovered Alamo have cancelled my booking, i didn't request this and have never had a cancellation email to confirm this, anyone had the same issue ? , booked via Alamo Brits

Mr Tom Morrow · 14 Nov 19, 11:05 PM

Never had this but I am having a major battle with them as we speak - which they will lose!

Good luck getting your money back as their standard line is the booking isn't with them but with another company. They even said I had booked with Auto Europe even though I hadn't.

To cut the nonsense I have done a charge back on my credit card as I lost the will to live with their appalling customer service.

To your issue. Have they confirmed by E Mail the booking is cancelled as mine was 'hidden' in their system and it couldn't be amended hence I got them to cancel it. It was then the fun started!

scooby 52 · 14 Nov 19, 11:11 PM

I have a booking confirmation E-mail and was due to pay on arrival, i have received E-mails for previous bookings that i have amended or cancelled but i have never amended this booking or requested a cancellation.

Mr Tom Morrow · 14 Nov 19, 11:13 PM

Is it that you can't just do OLCI then? Or are they saying it's cancelled?

scooby 52 · 15 Nov 19, 06:19 AM

Originally Posted by Mr Tom Morrow

Is it that you can't just do OLCI then? Or are they saying it's cancelled?

Saying cancelled

chmurf · 15 Nov 19, 08:10 AM

You said it was pay on arrival ? right

so you didn't give any CC detail or pay any deposit, did you ?

in that case, just price up another rental and forget about it. that will save you lots of worries and faffing around, and you may even discover you can find better prices. Have a look on Andy's site, and ask him if he can get you a good quote.

Pagan8c · 15 Nov 19, 09:55 AM

I am beginning to wonder whether any of the car hire companies can be trusted. I just hope that my booking next year with Alamo will be ok. I have booked with Andy so it will be payed up before I go.

dac123 · 15 Nov 19, 10:07 AM

I know its a long shot, I have 2 bookings the Alamo brits one shows up on both the .co.uk site and the .com site, although the .com site won't let me amend. However the one made through Andy only shows on the .com site. If I go onto the UK site it comes up with a message saying: "No reservations found for search criteria" this did cause a slight panic when I looked as the price has gone up a lot since I booked, I thought it may have been cancelled by mistake. If yours is saying cancelled I guess it's not that, it was just a thought.
Tom I take it: "you did not go quietly"

minimum77 · 15 Nov 19, 10:50 AM

I don't know what's going on with Alamo at the moment. I've booked through auto europe for May 2020 but now auto europe are not showing Alamo for next year, I've tried other dates but nothing for April or June either.

Mr Tom Morrow · 15 Nov 19, 12:56 PM

Originally Posted by dac123

I know its a long shot, I have 2 bookings the Alamo brits one shows up on both the .co.uk site and the .com site, although the .com site won't let me amend. However the one made through Andy only shows on the .com site. If I go onto the UK site it comes up with a message saying: "No reservations found for search criteria" this did cause a slight panic when I looked as the price has gone up a lot since I booked, I thought it may have been cancelled by mistake. If yours is saying cancelled I guess it's not that, it was just a thought.
Tom I take it: "you did not go quietly"

I have infinite patience but Rental Clerk Agents do tend to stretch it!

Once I knew Alamo had messed up my booking I very quickly put a new one through which I am currently driving here. I then started E Mail correspondence with them that must have 15 of their ludicrous and all different replies on it. That I have sent to BarclayCard who are doing a charge back for me.
The people they employ in their help centre can at best be described as fools and at worst as cretins.

14 Nov 19, 11:05 PM	#2
	14 Nov 19, 11:05 PM Mr Tom Morrow Imagineer
Mr Tom Morrow Imagineer Join Date: Jul 14 Location: The Tiki Room. theDIBB Guidebook Pages Created: 3	Never had this but I am having a major battle with them as we speak - which they will lose! Good luck getting your money back as their standard line is the booking isn't with them but with another company. They even said I had booked with Auto Europe even though I hadn't. To cut the nonsense I have done a charge back on my credit card as I lost the will to live with their appalling customer service. To your issue. Have they confirmed by E Mail the booking is cancelled as mine was 'hidden' in their system and it couldn't be amended hence I got them to cancel it. It was then the fun started! __________________ "PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976

14 Nov 19, 11:13 PM	#4
	14 Nov 19, 11:13 PM Mr Tom Morrow Imagineer
Mr Tom Morrow Imagineer Join Date: Jul 14 Location: The Tiki Room. theDIBB Guidebook Pages Created: 3	Is it that you can't just do OLCI then? Or are they saying it's cancelled? __________________ "PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976

15 Nov 19, 08:10 AM	#6
	15 Nov 19, 08:10 AM chmurf Imagineer
chmurf Imagineer Join Date: Dec 12	You said it was pay on arrival ? right so you didn't give any CC detail or pay any deposit, did you ? in that case, just price up another rental and forget about it. that will save you lots of worries and faffing around, and you may even discover you can find better prices. Have a look on Andy's site, and ask him if he can get you a good quote.

15 Nov 19, 10:07 AM	#8
	15 Nov 19, 10:07 AM dac123 Getting Excited
dac123 Getting Excited Join Date: Nov 15	I know its a long shot, I have 2 bookings the Alamo brits one shows up on both the .co.uk site and the .com site, although the .com site won't let me amend. However the one made through Andy only shows on the .com site. If I go onto the UK site it comes up with a message saying: "No reservations found for search criteria" this did cause a slight panic when I looked as the price has gone up a lot since I booked, I thought it may have been cancelled by mistake. If yours is saying cancelled I guess it's not that, it was just a thought. Tom I take it: "you did not go quietly" Edited at 10:46 AM.