Success with recovering a ride photo

love tink · 24 Oct 19, 04:24 PM

It was only after returning from our holiday in September and reading a thread on the Dibb that I realised a few rides had taken our photos but because there were no screens to view them I hadn’t realised!🤦🏻We didn’t have magic bands so they weren’t automatically uploaded onto our memory maker.I was gutted so again through info on the Dibb I found out how to contact Disney and after a few emails they located our frozen photo! ❄️I’m so happy!Just need them to find sdmt now!Dont think they will find haunted mansion as we didn’t scan fast passes but fingers crossed for the sdmt🤞🏻If this has happened to anyone else it’s worth a try!

Lily8 · 24 Oct 19, 10:17 PM

Really pleased for you! I, too, managed to retrieve a couple of photos with the help of the PhotoPass department. We realised the photos hadn't uploaded while we were still at WDW, but the PhotoPass helpers at the park were not able to trace it for us (they did search). I just about gave up on it, but I mentioned it in a chat with guest services and they passed the matter on the relevant department. I had an email within a few hours to let me know the 2 photos have been added to our memory maker. Definitely worth a try if anyone is missing any images.

gismo1554 · 28 Oct 19, 09:26 AM

Originally Posted by love tink

Dont think they will find haunted mansion as we didn’t scan fast passes but fingers crossed for the sdmt🤞🏻If this has happened to anyone else it’s worth a try!

Don't be defeatist. I didn't scan my Magic Band at Haunted Mansion at all but they managed to find mine by the time and description of what I was wearing! They are very good

Tinklebell · 28 Oct 19, 03:51 PM

Our entire Animal Kingdom day photos did not appear. Guest services in Disney Springs found them for us. yay!

Syjen · 28 Oct 19, 07:56 PM

We had a few hiccups with Photopass during our stay, shots with Zazu after he'd flown away in AK, missing ghosts on HM and shots of other families instead of us! Contacted the Photopass dept. a few times through MDE and they were fantastic in recovering our missing pics

LOU68 · 30 Oct 19, 12:19 PM

Is there a specific email to use for Photopass? I contacted them about a missing ride photo that I only just discovered ( and they are meant to "expire" on Nov 1st). Gave them all the details of the time etc but i had a response advising me how to access my photos in MDE like I had never used the app before..! All very weird.

love tink · 30 Oct 19, 03:40 PM

Go to the contact us on the PhotoPass website.They will send an email asking for loads of information😀

Lily8 · 30 Oct 19, 04:05 PM

Originally Posted by LOU68

Is there a specific email to use for Photopass? I contacted them about a missing ride photo that I only just discovered ( and they are meant to "expire" on Nov 1st). Gave them all the details of the time etc but i had a response advising me how to access my photos in MDE like I had never used the app before..! All very weird.

disneyworld.disney.go/photopass/contact-us/

24 Oct 19, 04:24 PM	#1
	24 Oct 19, 04:24 PM love tink Getting Excited
love tink Getting Excited Join Date: Feb 13	Success with recovering a ride photo It was only after returning from our holiday in September and reading a thread on the Dibb that I realised a few rides had taken our photos but because there were no screens to view them I hadn’t realised!🤦🏻We didn’t have magic bands so they weren’t automatically uploaded onto our memory maker.I was gutted so again through info on the Dibb I found out how to contact Disney and after a few emails they located our frozen photo! ❄️I’m so happy!Just need them to find sdmt now!Dont think they will find haunted mansion as we didn’t scan fast passes but fingers crossed for the sdmt🤞🏻If this has happened to anyone else it’s worth a try!

24 Oct 19, 10:17 PM	#2
	24 Oct 19, 10:17 PM Lily8 Very Serious Dibber
Lily8 Very Serious Dibber Join Date: Apr 18	Really pleased for you! I, too, managed to retrieve a couple of photos with the help of the PhotoPass department. We realised the photos hadn't uploaded while we were still at WDW, but the PhotoPass helpers at the park were not able to trace it for us (they did search). I just about gave up on it, but I mentioned it in a chat with guest services and they passed the matter on the relevant department. I had an email within a few hours to let me know the 2 photos have been added to our memory maker. Definitely worth a try if anyone is missing any images.

30 Oct 19, 03:40 PM	#7
	30 Oct 19, 03:40 PM love tink Getting Excited Thread Starter
love tink Thread Starter Getting Excited Join Date: Feb 13	Go to the contact us on the PhotoPass website.They will send an email asking for loads of information😀