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Unread 2 Oct 19, 07:23 AM  
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#1
BaconAndAvocado
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For people who paid using a Debit Card...

... how do we go about getting our refunds?

Our holiday was booked for August 2020 and we'd paid about half of it.

I got a bit confused and though I had paid by Direct Debit
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Unread 2 Oct 19, 07:42 AM  
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aladdin
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if youve paid via direct debit for a package holiday and your flights were with thomas cook, youll be automatically refunded, otherwise youll need to put a claim in on the 7th.

if it was a flight only booking, you can try a charge back but im not sure how successful those are on debit card
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Unread 2 Oct 19, 09:51 AM  
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barryp1
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You need to contact your bank to see if they will raise a chargeback. There is no legal obligation for them to do so.
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Unread 2 Oct 19, 11:02 AM  
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Squidgyness
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Originally Posted by barryp1 View Post
You need to contact your bank to see if they will raise a chargeback. There is no legal obligation for them to do so.
I'd have thought they'd simply direct you to the claims form releasing on monday 7th October on thomascook.caa.co.uk.

They aren't going to give you the easy way if they can fob off the responsibility onto another party.

OP, I paid via Debit card and will be putting in a claim on monday. Apparently the form will be simple, so we'll see what that means. I have already taken some screenshots of my online banking showing the payment to thomas cook, and downloaded all relevant email attachments - including the one with the atol certificate.

I'd suggest you do the same before monday just in case they need all this info.
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Unread 2 Oct 19, 12:45 PM  
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simdon
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flight only are not covered by ATOL package holidays are. if flight only Go into your bank and see someone to make a charge back claim ive done this with my bank Natwest Was tyold i would be contacted between 7 and 10 days from application recieved a text yesterday saying that the would now be in touch by the 14 of oct . If package holiday claim via ATOL

Edited at 12:53 PM.
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Unread 2 Oct 19, 04:03 PM  
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CRUELLA
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I called my banks disputes line and they refunded immediately .this was on the Monday after Thomas cook went bust .my card was a debit card with Halifax .
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Unread 4 Oct 19, 09:47 AM  
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Hotlush
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Originally Posted by CRUELLA View Post
I called my banks disputes line and they refunded immediately .this was on the Monday after Thomas cook went bust .my card was a debit card with Halifax .
I wish they'd be consistent.
Rang on Monday, was told to ring back, did that on the Friday and they've now raised a dispute but it could be up to 45 days before I get a decision. In fairness the adviser doesn't think it will be rejected, but I can't take that as a guarantee...
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Unread 4 Oct 19, 03:56 PM  
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Zacknkeirasmum
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Oh I am so confused with all of this. We booked a package and were paying direct debt, that's not a problem, I understand that will be refunded automatically soon. We also used a debit card to pay to upgrade the flights. What will happen with that debit card payment? xx
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