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30 Sep 19, 10:22 AM
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Stuck in the Tower of Terror
 Join Date: Oct 14
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I'm in the same position - sent my paperwork back to Barclaycard on Tuesday. Impossible to get hold of the disputes team on the phone. Really annoying to be honest - £1800 is a LOT of money!
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30 Sep 19, 10:29 AM
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Having Dinner with Goofy
 
Join Date: Sep 19
Location: UK
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I have just messaged lloyds as filed a claim for a cc payment-flights-a week ago and heard nothing. Yet I have read some lloyds customers have had their refund.
The reply was.. no news or updates..you will hear in 45 days.. I would really like my £2791 back .. |
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30 Sep 19, 11:14 AM
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VIP Dibber
 
Join Date: Mar 13
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Our neighbours have had their refund but I think it might have been a debit card
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30 Sep 19, 11:20 AM
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Apprentice Imagineer
 
Join Date: Aug 19
Location: The South West.
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The company folded a week ago... they still have other business to manage other than your refund.
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June 1996 - Lake Buena Vista Mar 19 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake Nov 22 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake Jan 24 - Family timeshare, Vacation Villages at Parkway Mar 25 - Family timeshare, Holiday Inn Club Vacations @ Orange Lake |
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30 Sep 19, 11:22 AM
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Apprentice Imagineer
Join Date: Jul 15
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  thought after 30 days it could be escalated to financial ombudsman
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30 Sep 19, 11:38 AM
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Trainee Dibber
Join Date: Apr 19
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30 Sep 19, 11:45 AM
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Helping Minnie
Join Date: Oct 17
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[QUOTE=itsmeGAV;14102334]Is it really shocking service though?
The company folded a week ago... they still have other business to manage other than your refund. I think it’s shocking the fact Barclaycard sent me a text saying I’ve purchased from Thomas cook in the last 12 month and they know Thomas cook cease to exist. Barclay card are fully aware of which customers are affected and they have sent them a text. It would take longer to send the text than it would to press a button to refund. |
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30 Sep 19, 11:59 AM
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Apprentice Imagineer
Join Date: Jul 15
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30 Sep 19, 12:09 PM
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Trainee Dibber
Join Date: Apr 19
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Maybe not, but some CC companies are saying they are awaiting CAA advice, to prolong the agony i would assume they will start using this as their benchmark!
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30 Sep 19, 12:10 PM
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Having Dinner with Goofy
Join Date: Sep 19
Location: UK
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well I have just messaged to ask if the refund will go straight back on my card, the reply...
If the claim is successful , then yes the funds will credit automatically.. Am I missing something here? Successful? |
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