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23 Oct 20, 07:32 PM |
#1
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Serious Dibber
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Damaged product from Wayfair
I ordered a £55 radiator cover from wayfair but the slats that go across the front are damaged and scratched. Another order was damaged recently so I thought stuff it I'll ask for a refund rather than an exchange and go elsewhere.
Logged in, asked for a refund, sent a photo, then immediately it approved the refund and told me to just bin the product, without anyone looking over the images I submitted. Surely they could have taken it back and repackaged it with some undamaged slats? It seems so wasteful to me. I'll take the refund but I won't be binning it that's for sure! I'll try and paint over the damage and live with it looking imperfect as it's now free. Anyone else think this is wasteful? Or am I being ungrateful for efficient customer service?
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23 Oct 20, 07:35 PM |
#2
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Imagineer
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It is wasteful but unfortunately it’s probably cheaper to do that.
Edited at 09:07 PM. |
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23 Oct 20, 07:38 PM |
#3
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Imagineer
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HAd the same 2 weeks ago with a third headboard from them same as you refund and just bin it
Will I heck bought upholstery braid as it was on the top and it’s been covered looks great And I got a voucher as well as it was the third time with the same item |
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23 Oct 20, 07:38 PM |
#4
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Imagineer
Join Date: Oct 13
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I think that standard for Wayfair. I bought a bistro set from them last year, it was impossible to put together so I asked for a replacement, they sent another but told me to keep the original. Turned out that the pre drilled holes in the metal were the problem but with 2 sets to mix and match we ended up being able to complete both sets.
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23 Oct 20, 07:46 PM |
#5
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Imagineer
Join Date: Sep 11
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I used to work for a similar company, carriers charge quite a lot of money to collect items, so its more cost effective to not have them back. We often direct shipped from the supplier so wouldnt have a warehouse capable of repairing/repacking an item.
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23 Oct 20, 07:59 PM |
#6
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Imagineer
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I bought a table from them two weeks ago.I think it came from France!
It was in a shocking state...could only have been done in the factory. Royal Mail came today to collect it..and said I will get a refund when they receive it. |
23 Oct 20, 08:03 PM |
#7
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Apprentice Imagineer
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We had a damaged head board from them, got it at half price. Suited us as it was on the back x
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Sas |
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23 Oct 20, 08:10 PM |
#8
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Imagineer
Join Date: Jul 14
Location: The Tiki Room.
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They do have a strange policy
We ordered a PC table and they sent a TV table! However I had opened and slung the box so just wrapped it up in brown tape and the DHL Guy who collected it looked at me like I had two heads! 3 Months later we ordered a rug and paid for the correct big size. They sent a postage stamp size one! Told me to keep that one and sent the correct one. As we speak my Daughter is the proud owner of the freebie. Strange company.
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"PAGING MR MORROW, MR TOM MORROW..." ''I drink Wine and know things'' DVC Owners at SSR since 2003. Multiple annual visits to America since 1976 |
23 Oct 20, 09:11 PM |
#9
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Imagineer
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We ordered a vanity and toilet unit for our bathroom, the sink arrived chipped (at the front so quite noticeable) so they sent a whole new one and said to keep the broken one.
We gave it to someone who wasn’t as bothered by the chip to use in their bathroom.
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23 Oct 20, 09:28 PM |
#10
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Apprentice Imagineer
Join Date: Feb 15
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Ordered quite a bit from Wayfair. Had both scenarios but pretty sure they are a company that sell other companies products so maybe it depends on the actual producer whether they want it back or let the customer keep it.
Slightly different but ordered a blind from blinds2go and they made it differently to the others id ordered previously but they said to keep the blind and give to a friend or a charity and they'd send out a new one free of charge. |
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