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Unread 17 Aug 19, 12:50 AM  
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#1
l33na
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BA fly drive with Avis but have incurred extra charges

We have just returned from our hols and have noted additional charges on three Avis rentals we had. I asked specifically on two occasions and was told there were no charges to be paid. I dont know what the charges relate to as I stupidly believed the attendant who said no charges and didnt exactly keep the receipt safe.

Has anyone had similar experiences and how has it been resolved ?
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Unread 17 Aug 19, 01:11 AM  
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RickT
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Log into your avis preferred account and you can view your past rentals and details receipts. - it will show any charges on it.
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Time for somewhere else next i think...
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Unread 17 Aug 19, 09:27 AM  
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TEL N KEL
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Are you sure they are not deposits, each rental would get a deposit charge but these would only show as pending and they drop off, usually $100 each rental.

But as already pointed out you can login and check.

How much are they on each rental ?
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Unread 17 Aug 19, 11:02 PM  
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l33na
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I managed to get my receipts from the preferred account. For the one day rental I was charged 17, two weeks rental 24 and 80 for the three day rental. It seems the prepayment voucher didnt cover the cost of the rental so we have been charged extra. Whats wrong is I was told there were no additional charges. I do recall being told on two occasions weve been given a free upgrade. Ill be calling Avis and Ba now.
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Unread 18 Aug 19, 08:07 AM  
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thatdavieguy
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Call BA and they will sort this out with AVIS. The issue seems to be that BA are paying a set rate and the avis system is putting their charges for the booking and there's a discrepancy between them. BA and Avis will sort it between them and you should have no costs.
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Unread 18 Aug 19, 08:13 AM  
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chrisxal
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I have had this issue twice with Avis and notified BA who refunded the money to me. I had tried dealing with Avis about the overcharge but they just ignored my emails.
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Unread 18 Aug 19, 09:40 AM  
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elmspenguin
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When you had the one day hire did you do under 75 miles? if so they have a standard charge of $17.99 plus tax (it may be more now) for doing under 75 miles so you need to show them your fuel receipt when you drop the car back and they take the charge off. I had this happen last year at Sapphire Falls when I dropped the car back and only noticed the charge a couple of days later, as we were still there I went to the desk with the receipt and they removed the charge straight away. If it is this and you still have your receipt a scan sent to Avis showing the receipt showed get this charge taken off.
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Edited at 09:42 AM.
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August wasn't too bad let's try it again
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Unread 18 Aug 19, 10:43 AM  
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#8
l33na
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I didnt track the miles which is a lesson learnt for me. I refuelled the car just before I dropped it off. I will try and sort this out today. Not that its a lot of money it is just the principle of being told there are no charges and then finding them when you get home.
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