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Old 18 Aug 19, 12:06 PM  
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#11
silver_age
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They charge you for doing less than 75 miles a day? What on earth is that for?
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Old 18 Aug 19, 02:20 PM  
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#12
l33na
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Just checked again and the charge isnít for $17.99. Canít get through to Ba as customer relations is only open weekdays. Iím inclined to ring Avis so I have their version of events too.
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Old 18 Aug 19, 02:33 PM  
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RickT
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Originally Posted by l33na View Post
Just checked again and the charge isnít for $17.99. Canít get through to Ba as customer relations is only open weekdays. Iím inclined to ring Avis so I have their version of events too.
Post up Your invoice and block out any personal information.
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Old 18 Aug 19, 04:34 PM  
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If you need to check if it was an E-Toll charge you should check the following website e-tolls/en/invoice/search?agency=Avis
Avis do have a habit of double charging the $19.75 if you have split rentals. I have just got back yesterday and noticed they have done this to me, when I had to return a car for a slow puncture at pickup. They have charged the $19.75 for both cars

Edited at 04:38 PM.
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Old 18 Aug 19, 09:52 PM  
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TEL N KEL
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Originally Posted by l33na View Post
I managed to get my receipts from the preferred account. For the one day rental I was charged £17, two weeks rental £24 and £80 for the three day rental. It seems the prepayment voucher didnít cover the cost of the rental so we have been charged extra. Whatís wrong is I was told there were no additional charges. I do recall being told on two occasions weíve been given a free upgrade. Iíll be calling Avis and Ba now.
The prepayment voucher has to cover the cost of the rental, the price on your voucher is the price agreed on the day of the booking, if the rental price has increased it makes no difference, if the price was to decrease you would not see a refund from Avis.

Did you do any Toll roads ?

I would not bother with Avis I would contact BA that is who you made your booking agreement with and then BA made the agreement with Avis.
Let BA take care of this they are very good at dealing with problems.
One time Avis did not have my car and gave me a lower grade BA got me a full refund.
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Old 21 Aug 19, 09:44 PM  
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l33na
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Originally Posted by TEL N KEL View Post
The prepayment voucher has to cover the cost of the rental, the price on your voucher is the price agreed on the day of the booking, if the rental price has increased it makes no difference, if the price was to decrease you would not see a refund from Avis.

Did you do any Toll roads ?

I would not bother with Avis I would contact BA that is who you made your booking agreement with and then BA made the agreement with Avis.
Let BA take care of this they are very good at dealing with problems.
One time Avis did not have my car and gave me a lower grade BA got me a full refund.
I am currently struggling to get hold of either Ba or Avis as I donít get home till after 5 and customer relations are not open at the weekend. I am going to try tomorrow. Iíll update all as it could be something to look out for future bookings.
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Old 21 Aug 19, 09:46 PM  
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l33na
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Originally Posted by TEL N KEL View Post
The prepayment voucher has to cover the cost of the rental, the price on your voucher is the price agreed on the day of the booking, if the rental price has increased it makes no difference, if the price was to decrease you would not see a refund from Avis.

Did you do any Toll roads ?

I would not bother with Avis I would contact BA that is who you made your booking agreement with and then BA made the agreement with Avis.
Let BA take care of this they are very good at dealing with problems.
One time Avis did not have my car and gave me a lower grade BA got me a full refund.
Definitely did toll roads. I seems to have been billed a lot so will query that too. Thanks for the link for checking etolls. Going to be calling BA tomorrow but thought Iíd double check with Avis what their take on the charges were.
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Old 23 Aug 19, 05:45 PM  
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Had this last year, exchange rate had an impact I believe
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Old 24 Aug 19, 10:16 PM  
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I had a problem with Avis back in July over charging me and I sorted it all out through messenger on Facebook. They got back to me the next day, Worth a try.
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Old 25 Aug 19, 09:46 PM  
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#20
l33na
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Iíve finally managed to speak to someone at Avis Uk. Two of the charges are as we had driven less than 75 miles. Their belief is if you drive less than 75 miles the fuel gauge doesnít move so itís a charge for fuel. Of course I argued this and said I should have been told and shouldnít have been told there were no charges at return. I luckily took pics of my car which is location stamped with the iPhone at return and it shows a full tank. Sadly I collected it with less than fuel and gave thought why complain over some fuel. I so should have. The third charge was for fuel again but we have sent the receipt in and havenít heard anything.

I would be very careful as Iíve rented in the same manner I have from Avis every year and never incurred these charges.
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