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Car Hire & Transportation Discuss the best way of getting around Florida. |
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18 Aug 19, 12:06 PM |
#11
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Excited about Disney
Join Date: Jan 19
Location: Lincoln
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They charge you for doing less than 75 miles a day? What on earth is that for?
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18 Aug 19, 02:20 PM |
#12
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Thread Starter
VIP Dibber
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Just checked again and the charge isn’t for $17.99. Can’t get through to Ba as customer relations is only open weekdays. I’m inclined to ring Avis so I have their version of events too.
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18 Aug 19, 02:33 PM |
#13
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Imagineer
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18 Aug 19, 04:34 PM |
#14
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Gone all Goofy
Join Date: Jun 17
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If you need to check if it was an E-Toll charge you should check the following website e-tolls/en/invoice/search?agency=Avis
Avis do have a habit of double charging the $19.75 if you have split rentals. I have just got back yesterday and noticed they have done this to me, when I had to return a car for a slow puncture at pickup. They have charged the $19.75 for both cars Edited at 04:38 PM. |
18 Aug 19, 09:52 PM |
#15
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Imagineer
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The prepayment voucher has to cover the cost of the rental, the price on your voucher is the price agreed on the day of the booking, if the rental price has increased it makes no difference, if the price was to decrease you would not see a refund from Avis.
Did you do any Toll roads ? I would not bother with Avis I would contact BA that is who you made your booking agreement with and then BA made the agreement with Avis. Let BA take care of this they are very good at dealing with problems. One time Avis did not have my car and gave me a lower grade BA got me a full refund.
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21 Aug 19, 09:44 PM |
#16
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Thread Starter
VIP Dibber
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21 Aug 19, 09:46 PM |
#17
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Thread Starter
VIP Dibber
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23 Aug 19, 05:45 PM |
#18
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Imagineer
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Had this last year, exchange rate had an impact I believe
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24 Aug 19, 10:16 PM |
#19
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slightly serious Dibber
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I had a problem with Avis back in July over charging me and I sorted it all out through messenger on Facebook. They got back to me the next day, Worth a try.
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25 Aug 19, 09:46 PM |
#20
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Thread Starter
VIP Dibber
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I’ve finally managed to speak to someone at Avis Uk. Two of the charges are as we had driven less than 75 miles. Their belief is if you drive less than 75 miles the fuel gauge doesn’t move so it’s a charge for fuel. Of course I argued this and said I should have been told and shouldn’t have been told there were no charges at return. I luckily took pics of my car which is location stamped with the iPhone at return and it shows a full tank. Sadly I collected it with less than fuel and gave thought why complain over some fuel. I so should have. The third charge was for fuel again but we have sent the receipt in and haven’t heard anything.
I would be very careful as I’ve rented in the same manner I have from Avis every year and never incurred these charges. |
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