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Old 25 Aug 19, 08:08 PM  
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#11
legallyblonde
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Most of my communication with MMH was via email, including pricing, so thatís strange. I know during the release of Disney dining they like to deal with people over the phone, likely due to being so busy Iíd expect. Iíve also booked with VH before and found them fine, but I didnít have any problems so who knows. I do know Iíve been a pain with MMH, changing dates, flights, use of reward flights and separating bookings to do so! I was a pain and nothing was too much effort for Myha and Mattie who were both fantastic!

Edited at 08:17 PM.
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Old 25 Aug 19, 08:08 PM  
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#12
DUNXandWILL
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I would also recommend My Magic Holiday, have booked with them twice now and the customer service is 2nd to none. If there's something that MMH doesn't know then it's probably not worth knowing! :-) Mattie, Myah and Richard are all fabulous and nothing is too much trouble for them.

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Old 25 Aug 19, 08:18 PM  
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Loulou127
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Originally Posted by legallyblonde View Post
Most of my communication with MMH was via email, including pricing, so thatís strange. I know during the release of Disney dining they like to deal with people over the phone, likely due to being so busy Iíd expect. Iíve also booked with VH before and found them fine, but I didnít have any problems so who knows. I do know Iíve been a pain with MMH, changing dates, flights, use of reward flights and separating bookings to do so! I was a pain and nothing was too much effort for Myha and Mattie who were both fantastic!
Yes, Iíd read the positive comments hence making the enquiry, it was in the last few weeks so not when the free ddp was released, Iíve just gone back on the email and the words used were Ďwe do not email quotes because of live pricing so prices can changeí anyway their loss as I went to VH and surprisingly got a great price x
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Old 25 Aug 19, 08:31 PM  
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#14
JudgeJ26
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Thomas Cook in our town have always been so helpful and friendly. They look out for the best deals and will sort out any queries etc we have. We can pop in anytime and they are straight on the phone or will call us back as soon as possible. They were absolutely brilliant when Hurricane Irma took place and we had to rearrange our holiday at short notice and helped pay towards our nights stay at the Sofitel. We will be booking with them again next year for 2021.
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Old 25 Aug 19, 10:59 PM  
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#15
Brummy
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I was also going to suggest My Magic Holiday. I havenít used them myself but we were booked with TUI at AKL last year when the pool closure issue happened. If you read the threads on here about the issue you will see that time and time again My Magic Holiday were sorting out transfers for their customers and even offering help and advice to others who had not booked with them. Conversely, TUI were absolutely hopeless and offered no help whatsoever. No only that they didnít even notify their customers that there was an issue for days after it had become fairly common knowledge via social media. I called Disney direct several times myself to sort out a move (we were given the Yacht Club) whilst TUI were still dithering about what information to give to their customers.
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