Klook Disney tickets

[Copey10]

Got through again only to be told to ring the us No. I asked to be pit through to the ticket room and he asked if I bought through Disney, when I said no it was Klook, he said to go back to them.
I've sent a message to Klook saying this too. I have also sent a message to this email ticket.inquiries@disneyworld.com let's see what they come back with.

[thedors]

Received a reply to my email to Disney.

They said they would be more than happy to help IF the tickets had been purchased from them.
Don't understand how some people who have purchased from other suppliers have been able to change them with Disney

So going to go back to Klook.

[Copey10]

Well that's great NOT. I had an email off Klook asking about my tickets in MDE. I replied saying that they have disappeared. They then got back saying to get in touch with Disney.
It's just ridiculous now, as you say why can't they just sort it out like other companies.

[thedors]

Had a reply to my request for a refund from Klook. They said I would need to cancel & rebook (yes, I know that) so I have just sent another message asking them again to refund me , so I can rebook. Blimey it's like wading through treacle 'talking' to them!
Have you heard anything back from them?

[Copey10]

No, I replied to them saying it's getting ridiculous now and that Disney had said to go back to them. This was on the 3rd of November. Just getting really fed up with the whole thing.

[Copey10]

Had a message to say that they were going to check with the relevant department. I'm going to email to say I want to cancel.

[Copey10]

This is what I have received off Klook this morning. After telling me in the summer that my Disney tickets were extended to the end of 2022. This is just dragging on and on.



We hope this email finds you well.

We regret to inform you that we are unable to extend your tickets as the only way that the dates can be extended are with Disney, otherwise, we would have to cancel for you to rebook for the new dates as Disney does not allow you to make any amendments to their bookings.

For this, please be informed that the cancelation request for this booking is now being processed. Note that due to the COVID-19 (Coronavirus) pandemic, theme Parks have furloughed the majority of its staff, and response time may take longer than usual (up to 14-21 days). Kindly note that all amendments, cancelations, and refund requests are upon the local operator's approval.

We shall send you a follow-up email as soon as we got the update from our relevant team. We apologize for the inconvenience. Thank you and have a nice day!

For any other questions, feel free to let us know.

Sincerely,
Karina D.
Klook Support Team
Sophia N. (Klook)

Nov 16, 2021, 6:11 GMT+8

[Andi]

Originally Posted by thedors

Received a reply to my email to Disney.

They said they would be more than happy to help IF the tickets had been purchased from them.
Don't understand how some people who have purchased from other suppliers have been able to change them with Disney

So going to go back to Klook.

See more...

I had purchased our Disney tickets to use in 2020 from Orlando Attractions. I asked OA this year if they could be extended into 2022, they said they could but Disney charge around £52 per ticket. I confirmed that I was happy to pay for the tickets to be valid in 2022.

OA at that stage phoned Disney once a week to make any changes, so within 2 weeks it was all sorted.

So would look like it can be done but it is the seller who needs to speak to Disney.

Hope you can get it sorted.

[pic499]

I had the same message. I sent a angry email the other day and got this response.

We would like to inform you that we had already processed your refund request. Please note that due to the COVID-19 (Coronavirus) pandemic, Theme Parks has furloughed the majority of its staff, and response time may take longer than usual (10-14 days). Kindly be informed that as all amendments, cancelations, and refund requests are upon the local operator's approval, we will not be able to guarantee that the local operator will accommodate cancellation requests due to their strict no-cancellation policy.

We shall follow up on this case and revert once any updates are given. Your kind understanding is greatly appreciated.

[thedors]

Originally Posted by pic499

I had the same message. I sent a angry email the other day and got this response.

We would like to inform you that we had already processed your refund request. Please note that due to the COVID-19 (Coronavirus) pandemic, Theme Parks has furloughed the majority of its staff, and response time may take longer than usual (10-14 days). Kindly be informed that as all amendments, cancelations, and refund requests are upon the local operator's approval, we will not be able to guarantee that the local operator will accommodate cancellation requests due to their strict no-cancellation policy.

We shall follow up on this case and revert once any updates are given. Your kind understanding is greatly appreciated.

See more...

Yes, that's the same email I received on Monday. I presume it means they are waiting for Disney to refund them? But most of their responses don't make much sense really.